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FAQ – Frequently Asked Questions

Logging in to AccèsD and AccèsD Affaires just got easier

You won't see your security phrase or image when you log in anymore. Simply enter your username and password on the same page. It's faster and just as secure.

These login changes will happen gradually.

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Search in the frequently-asked questions.

Online services

AccèsD

Technical support

Logging in to AccèsD

Features

epost

Changing your address

Fees

Credit score

AccèsD Affaires

Technical support

Logging in to AccèsD Affaires

Features

Data transmission (direct deposit-withdrawal)

Business financial products and services

Payroll and human resources

Employer D – Mobile Application

Merchant solutions

Point-of-sale payments and financing

The PCI DSS standard

The PCI DSS standard

Rule H1 regarding pre-authorized debits (PADs)

Rule H1 regarding pre-authorized debits (PADs)

Card technology

Businesses

Merchants

Accounts and services

Interac e-Transfer for Business

Opening a business account

Security

Security

2-step verification

Logging in to AccèsD and AccèsD Affaires

Identity verification with security code

Calls from Desjardins

Verified.Me

Fraud and identity theft

Debit and credit card fraud

Hameçonnage (phishing)

Computer virus fraud

Cheque fraud

Identity theft

Mobile services

Desjardins mobile services app

Technical support

Logging in to AccèsD and AccèsD Affaires on a mobile device

Security

Features

Fees

Mobile payment solutions

Android Pay

Apple Pay

Voice assistant

Google Assistant

Getting started

How it works

Help

Security

Personal financial products and services

Accounts and services

Accounts and fees

TFSAs

Direct deposit

RRIF

E-signature

Interac e-Transfer

Loans

Loans

Hybrid mortgages

Desjardins Auto and Leisure Vehicle Loan

Desjardins credit cards

Applying for or renewing a card

Managing your account

Payments

Monthly account statements

Transactions

Cash advances and cheques

Balance transfers

Available cards and services

Rewards program

Insurance

Travelling abroad

Minimum payment

You've gone over your credit limit

Card technology

Chip cards

Chip debit cards

Visa Desjardins chip credit cards

Visa payWave technology

Savings and investment

RRSPs

RESP

TFSAs

LIRAs and locked-in RSPs

Market-linked guaranteed investment

Annuities

Anti-tax evasion measures - FATCA and CRS

Travel insurance

Travel insurance

Annual travel insurance with The Quattra Advantage

Member dividends

Member dividends

Youth

Student Strategic Line of Credit

Goals and life events

Estate settlement

Desjardins Group

Desjardins Group

Caisses and Desjardins Business centres

Employment and careers

Logos and graphic standards

Complaints

Code of Ethics

Mobile Take-Back Program

Desjardins Foundation

Scholarships

ATMs

Using a Desjardins Access Card, PIN and Interac Flash

Changing your PIN at Desjardins ATMs

Technical support

Business hours and contact information

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Top 5 FAQs