FAQ – Desjardins credit cards – Applying for or renewing a card

To apply for a Visa Desjardins card:

Find out more about Desjardins credit cards.

Regulations governing the issue of credit cards prohibit us from issuing a credit card to an underage person.

However, if a parent or legal guardian assumes responsibility for the account, we will consider your application.

To apply for a Desjardins credit card, go to a Desjardins caisse.

Find out more about Desjardins credit cards.

Simply use your Desjardins card for a purchase or cash advance at a terminal, using the same personal identification number (PIN) as you had on your old card.

If you are a new cardholder or if your first purchase transaction doesn't require a terminal (online, contactless or preauthorized payment), you'll have to activate it over the phone by calling 514-397-1580 or 1-888-389-7823. Just follow the instructions to activate your card using the 8-digit control number that appears under your card. You won’t need to talk to an agent.

If you ordered more than one card, every cardholder under your account must activate their card. All that’s left to do is sign the back of your card and you can start using it right away.

To change the PIN on your Desjardins credit card, please contact us at 514-397-4415, option 1, or 1-800-363-3380 (toll-free). You can call 24 hours a day, 7 days a week.

Desjardins credit cards are valid until the last day of the month of expiry. Cards are renewed automatically and sent to the address on file. You should receive your new card before the end of the month of expiry.

If you've lost your Desjardins card, contact us as soon as possible.

By phone
Toll-free: 1-800-363-3380

We'll cancel your card and issue you a new one after following the standard security protocol.

Learn more about lost, stolen or damaged cards.

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