FAQ – AccèsD – Logging in to AccèsD

Lower RRIF minimum withdrawals

If you want to know more about the government’s announcement to lower RRIF minimum withdrawals, speak to your caisse advisor or go to the Government of Canada website - External link. This link will open in a new window..

To sign up for AccèsD Internet or AccèsD Telephone services, you must be a member of a caisse, have a Desjardins Access Card (debit card) or have a Desjardins credit card

Not yet a member of a Desjardins caisse?

If you already meet these conditions, see AccèsD registration.

When you register for AccèsD, you are assigned a temporary password, which you must change the first time you use the system and within a 5-day period.

Password requirements

  • 10 to 128 characters, including at least one uppercase, one lowercase, one number and one special character
  • Not a word that's easy to guess
  • Different from your last 6 passwords

Your password can be used to log in from a computer, tablet or smartphone. It cannot be used to log in by phone.

Avoid:

  • passwords that are easy to guess or figure out when typed in, such as 123abc or 9999a
  • passwords identical to your username, since it’s the first thing fraudsters try
  • a single password for all your accounts, since fraudsters can use it to access the other websites or systems you use
  • Your password is different from your Desjardins Access Card PIN (personal identification number), which has 5 characters and is used only for ATM or direct payment transactions.

    If you use AccèsD Telephone

    If you already have an AccèsD Telephone password, you can continue using it.

    To get an AccèsD Telephone password or to change an existing one, call 514-CAISSES (514-224-7737) or 1-800-CAISSES (1-800-224-7737).

    Learn more about choosing an AccèsD password.

    AccèsD

    If your username is your debit card number, you'll get your security code by text message or by calling us.

    Enter the 6-digit security code, then answer the security question. You can then create a new password.

    If you have trouble getting a new password, call 1-800-CAISSES (1-877-722-2343).

    To change your AccèsD password:

    • Log in to AccèsD with your current password.
    • Click Profile and preferences in the right-hand menu, then Security settings.
    • Click Password.
    • Make the necessary changes on the page displayed.

    The enhanced login procedure acts on 2 levels. Every time you want to log in to AccèsD or AccèsD Affaires, the system will recognize the computer you are using.

    If we detect that you are trying to log in from a computer other than your usual computer, we will ask you one of your security questions. If you answer the question correctly, we will display your image and personal phrase on the screen where you must enter your password.

    If you see the image and personal phrase you selected when configuring your security settings, that means that you are logged in to the genuine AccèsD or AccèsD Affaires site.

    You can look up or modify your security settings through Profile and preferences, then Password under Security settings in AccèsD or AccèsD Affaires.

    Never enter your password if either your image or personal phrase is missing!

    Learn more about Security.

    If you log in to AccèsD or AccèsD Affaires from a computer you don't normally use, or if cookies aren’t saved by your web browser, we’ll ask you 1 of the 3 security questions you selected when configuring your security settings.

    Since you're the only one to know the answer to your security question, unauthorized attempts to log in will be prevented.

    You can look up or modify your security settings through Profile and preferences, then Password under Security settings in AccèsD or AccèsD Affaires. Click the Personal phrase, image and question tab to view them or click Change to modify them.

    No. The security questions you select when configuring your security settings to use AccèsD or AccèsD Affaires will be used only to confirm your identity when you log in to AccèsD or AccèsD Affaires from a computer the system doesn’t recognize or when reactivating your password.

    Desjardins will only ask your security questions when you're logging in to the genuine AccèsD site or AccèsD Affaires site and never by email, phone, mail, fax or any other way.

    You can look up or modify your security settings through Profile and preferences, then Password under Security settings in AccèsD or AccèsD Affaires. Click the Personal phrase, image and question tab to view them or click Change to modify them.

    Learn more about the AccèsD and AccèsD Affaires login procedure.

    Learn more about how to protect yourself.

    The login system contains hundreds of questions to prevent ill-intentioned individuals from asking you all possible questions in an attempt to find yours.

    You can look up or modify your security settings through Profile and preferences, then Password under Security settings in AccèsD or AccèsD Affaires. Click the Personal phrase, image and question tab to view them or click Change to modify them.

    Learn more about the AccèsD and AccèsD Affaires login procedure.

    You can look up or modify your security settings through Profile and preferences, then Password under Security settings in AccèsD or AccèsD Affaires. Click the Personal phrase, image and question tab to view them or click Change to modify them.

    Learn more about the AccèsD and AccèsD Affaires login procedure.

    Questions are developed to minimize the chances of forgetting the answers because they all refer to personal events that took place at a specific time in your life. A sophisticated recognition mechanism is implemented to minimize the number of common errors that can happen when you enter your answer. For example, the system would consider "Saint-Paul", "St-Paul" and "St. Paul" as equivalent answers.

    However, if you answer a question incorrectly 3 times in a row, your username will be suspended as a precaution. You will then have to contact us to reactivate your access.

    You can look up or modify your security settings through Profile and preferences, then Password under Security settings in AccèsD or AccèsD Affaires. Click the Personal phrase, image and question tab to view them or click Change to modify them.

    Yes, it could happen if, for example, you delete your cookies, install a new browser or if you move and switch to a new Internet service provider. We might want you to confirm your identity even if you're logging in from your personal computer.

    You can look up or modify your security settings through Profile and preferences, then Password under Security settings in AccèsD or AccèsD Affaires. Click the Personal phrase, image and question tab to view them or click Change to modify them.

    Learn more about how to protect yourself.

    When you sign up for this service, a cookie that corresponds to a unique and recorded number is used to identify the computer used. Afterwards, whenever you try to log in to AccèsD or AccèsD Affaires, our web browser will use this file and other elements to ensure that this is your computer. The cookie installed on your computer does not contain any personal data and can only be recognized by the AccèsD system or AccèsD Affaires system.

    The system will ask you one of your security questions if it cannot recognize your computer.

    Learn more about the AccèsD and AccèsD Affaires login procedure.

    Learn more about how to protect yourself.

    Yes, you can use several computers. The system might ask you a personal question when you're using a computer that it doesn’t recognize, if the browser doesn't save the cookies or if they're deleted.

    Learn more about the AccèsD and AccèsD Affaires login procedure.

    Yes. login habits are related to the AccèsD card number or AccèsD Affaires user code rather than the computer. Therefore, your personal computer could be your usual login source and be a non-usual login source for a friend using your computer for the first time. In such case, we might ask your friend one of his personal questions in order to verify his identity.

    Learn more about the AccèsD and AccèsD Affaires login procedure.

    Learn more about how to protect yourself.

    No. You always need your card number or user code and password to log in to AccèsD or AccèsD Affaires. Someone else using one of your usual computers doesn't jeopardize the security of your data in any way.

    However, if you believe someone has discovered your AccèsD or AccèsD Affaires password, immediately log in to AccèsD and change it under Security settings in the Profile and preferences menu in the top right corner of the page.

    Learn more about how to protect yourself.

    No. These measures increase the level of protection of your personal information available in AccèsD and AccèsD Affaires, but do not replace other security software (e.g., antivirus software, spyware).

    Learn more about how to protect yourself.

    The AccèsD service is not available during the maintenance period (Sundays between 2:00 a.m. and 6:00 a.m.)

    Learn more about AccèsD.

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