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Online services – AccèsD, AccèsD Affaires, online brokerage, full service brokerage.

Log on to Desjardins online services.
 

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FAQ - AccèsD - Logging on to AccèsD

To sign up for AccèsD Internet or AccèsD Telephone services, you must meet at least one of the following conditions:

If you already meet these conditions, see AccèsD registration.

When you register for AccèsD, you are assigned a temporary password, which you must change the first time you use the system and within a 5-day period.

Your password must:

  • be composed of 6 to 12 characters (letters and numbers), including at least one uppercase, one lowercase and one number.
  • be different from your last 6 passwords

Your password can be used to log on from a computer, tablet or mobile device. It cannot be used to log on by phone..

Your password is different from your Desjardins Access Card PIN (personal identification number), which has 5 characters and is used only for ATM or direct payment transactions.

If you use AccèsD Telephone

If you already have an AccèsD Telephone password, you can continue using it.

To get an AccèsD Telephone password or to change an existing one, call 514-CAISSES (514-224-7737) or 1-800-CAISSES (1-800-224-7737).

Learn more about choosing an AccèsD password.

AccèsD

If your username is your debit card number, you'll get your security code by text message or email or by calling us.

Enter the 6-digit security code, then answer the security question. You can then create a new password.

If you have trouble getting a new password, call 1-800-CAISSES (1-877-722-2343).

To change your AccèsD password, do as follows:

  • Log on to AccèsD with your current password.
  • Click on Profile and preferences in the right-hand menu, then on Password in the Security settings section.
  • Click on Change and follow the instructions.

An email username is simple, easy to remember and secure!

  • Log on to AccèsD with your access card number as you've done until now, and click on the Profile and preferences icon in the right-hand menu.
  • Under Security settings, select Username, and then click on Add an email. Here's where you can enter your email address.
  • You'll then have to activate your email address with an activation code. Click on Get activation code to get a code.
  • Once you receive your code by email, enter it in the Activation code field, and then click on Activate.

You'll be able to use your email address as your username the next time you log on. You'll also be able to use your username to log on to AccèsD mobile.

You can continue to use your user code to log on even if you create an email username.

If you're also an AccèsD Affaires user, you'll have to use a different email address to connect to AccèsD and AccèsD Affaires.

The enhanced log-on procedure acts on 2 levels. Every time you want to log on to AccèsD or AccèsD Affaires, the system will recognize the computer you are using.

If we detect that you are trying to log on from a computer other than your usual computer, we will ask you one of your personal questions. If you answer the question correctly, we will display your image and personal phrase on the screen where you must enter your password.

The image and personal phrase you have selected when configuring your security settings will ensure that you are logged on to the genuine AccèsD or AccèsD Affaires site.

You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.

Never enter your password if either of these elements is missing!

Learn more about Security.

No. The personal questions you select when configuring your security settings to use AccèsD or AccèsD Affaires will be used only to confirm your identity when you log on to AccèsD or AccèsD Affaires from a computer deemed non-usual or when reactivating your password.

Desjardins will only ask your personal questions when you're logging on to the genuine AccèsD site or AccèsD Affaires site and never by email, phone, mail, fax or other.

You can look up or modify your security settings. To do so, click on User file at the top right corner of the page, and then on Configure security settings under the Security heading. Click on Change phrase and image in the left-hand menu.

Learn more about the AccèsD and AccèsD Affaires log-on procedure.

Learn more about how to protect yourself.

The log-on system contains hundreds of questions to prevent ill-intentioned individuals from asking you all possible questions in an attempt to find yours.

You can look up or modify your security settings through Configure security settings under User file in the top right corner. Click on Configure security settings under the Security heading. Then click on Change phrase and image in the left-hand menu.

Learn more about the AccèsD and AccèsD Affaires log-on procedure.

You can modify your security settings. To do so, click on User file at the top right corner of the page, and then on Configure security settings under the Security heading. Click on Change phrase and image in the left-hand menu.

Learn more about the AccèsD and AccèsD Affaires log-on procedure.

Questions are developed to minimize the chances of forgetting the answers because they all refer to personal events that took place at a specific time in your life. A sophisticated recognition mechanism is implemented to minimize the number of common errors that can happen when you enter your answer. For example, the system would consider "Saint-Paul", "St-Paul" and "St. Paul" as equivalent answers.

However, if you do not answer a question correctly 3 times in a row, your username will be suspended as a precaution. You will then have to contact us to reactivate your access.

Click Profile and preferences in the right-hand menu to change your security settings.

Yes, it could happen if, for example, you delete your cookies, install a new browser or if you move and change Internet service provider. We might want you to confirm your identity even if you're logging on from your personal computer.

You can look up or modify your security settings from the Profile and preferences icon in the right-hand menu, under Security settings.

Learn more about how to protect yourself.

When you sign up for this service, a cookie that corresponds to a unique and recorded number is used to identify the computer used. Afterwards, whenever you try to log on to AccèsD or AccèsD Affaires, our web browser will use this file and other elements to ensure that this is your computer. The cookie installed on your computer does not contain any personal data and can only be recognized by the AccèsD system or AccèsD Affaires system.

The system will ask you one of your personal questions if it cannot recognize your computer.

Learn more about the AccèsD and AccèsD Affaires log-on procedure.

Learn more about how to protect yourself.

Yes, you can use several computers that will be part of your log on habits. The system might ask you a personal question when you're using a non-usual computer, if the browser doesn't save the cookies or if they're deleted.

Learn more about the AccèsD and AccèsD Affaires log-on procedure.

Yes. Log-on habits are related to the AccèsD card number or AccèsD Affaires user code rather than the computer. Therefore, your personal computer could be your usual log-on source and be a non-usual log-on source for a friend using your computer for the first time. In such case, we might ask your friend one of his personal questions in order to verify his identity.

Learn more about the AccèsD and AccèsD Affaires log-on procedure.

Learn more about how to protect yourself.

No. You always need your card number or user code and password to log on to AccèsD or AccèsD Affaires. Someone else using one of your usual computers doesn't jeopardize the security of your data in any way.

However, if you believe someone has uncovered your AccèsD or AccèsD Affaires password, immediately click on User file, in the top right corner of page, in AccèsD.

Learn more about how to protect yourself.

No. These measures increase the level of protection of your personal information available in AccèsD and AccèsD Affaires, but do not replace other security software (e.g., antivirus software, spyware).

Learn more about how to protect yourself.

The AccèsD service is not available during the maintenance period (Sundays between 2:00 a.m. and 6:00 a.m.)

Learn more about AccèsD.

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