Security

Security

All you need to know to get cyber safe and protect your account and information.

Desjardins Identity Protection

This 4-part protection offers you Equifax credit monitoring, support and asset protection if your identity is stolen. You'll even get reimbursed for certain fees.

Discover Desjardins Identity Protection

Detect and report fraud

How to recognize and prevent fraud

Fraudsters are always coming up with new ways to get your personal information or money. Hone your instincts and stay ahead of the game!

What to do in the event of fraud

Think you may be a victim of fraud? Notify us of any unauthorized transactions made with your card. If fraud is confirmed, you can get reimbursed.

Manage your AccèsD account security

With a secure AccèsD account, you can do your online banking with peace of mind. Be sure to take advantage of our features and tips to better protect your information and money.

Security section in AccèsD

Get personalized recommendations on how to strengthen your account's security. You can manage your settings here too.

Learn more about the Security section

Your security is our priority

Whether you do your banking online or at the caisse, we're committed to keeping your information secure. Learn more about the practices and measures in place to protect the privacy of your information.

We protect your personal information

How we do it

  1. We do not share information about you without your consent.
  2. Our teams are not authorized to ask you for your password or PIN.
  3. We never send text messages or emails asking for confidential information.
Discover our security measures

Credit card replacement as a preventive measure

Did you know we replace your card if you used it in stores where fraud has occurred?

Find out why we replace cards

Security alerts

Receive push notifications or text messages on your phone to protect you from credit card fraud and identity theft.

Learn more about security alerts

Verified.Me logo

Secure authentication with Verified.Me

Verify your identity with certain service providers using your AccèsD login credentials. Verified.Me makes life easier!

Learn more about Verified.Me

Security practices for your business

Have your own business? Learn how you can protect it from cyberthreats.

Discover 5 good practices

Protect your devices and documents

Security of connected devices

Learn how to securely use devices that connect to the internet, such as your computer, cellphone or tablet.

Protect your computer

Protect your cellphone

Confidential documents

Secure your confidential documents and enjoy peace of mind when you send them to your advisor.

See our tips for sending confidential documents

Questions?

If you have questions about security, call us.

Montreal area
514-CAISSES (514-224-7737)

Elsewhere in Canada and the US
1-800-CAISSES (1-800-224-7737)

Other countries
514-397-4610 (collect call)