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Get security alerts to prevent fraud

Protect your identity and bank accounts from fraud by responding to alerts on your cellphone.

Enhanced security

If we notice unusual transactions or suspicious logins to our mobile and online services, we send you a push notification or text alert to verify it was you. Text alerts are sent from the following short codes:

  • 337501
  • 337502
  • 337503
  • 337504
  • 337505

Benefits

Free

This fraud prevention service is available free of charge to our members and clients.

Simple

Just reply to confirm if it was you. That’s it!

Secure

These alerts help protect you from identity theft and fraud.

How do security alerts work?

Learn how security alerts work for our credit cards, debit cards, and mobile and online services.

Credit cards

If we detect unusual activity on your credit card, we send you a text or notification in the Desjardins mobile app to verify the transaction in real time.

Push notification alerts

To get notifications about suspicious transactions on your credit card, turn on push notifications in the app on your mobile device.

Turn on push notifications
  1. Log in to the Desjardins mobile services app.
  2. Select More, then Security.
  3. Select Devices.
  4. Under Is this your device?, select Yes if the device belongs to you.
  5. Select More, then Back.
  6. Select More, then Profile and settings.
  7. Select Notifications, then Enable.

Make sure notifications are also enabled in your device settings.

Text message alerts

To get security alerts by text message, you need to have a cellphone number on file.

Add or edit your cellphone number

In the app

  1. Log in to the Desjardins mobile services app.
  2. Select More, then Profile and settings.
  3. Select Contact information.
  4. Under Phone and email, select Edit.
  5. Add or edit your cellphone number and select OK.
  6. Check that the information is correct and select Confirm.

In a browser

  1. Log in to AccèsD.
  2. Select Profile and preferences.
  3. Under Profile, select Change contact information.
  4. Under Phone and email, select Edit.
  5. Add or edit your cellphone number and select OK.
  6. Make sure the information is correct and select Confirm.
Sample text message

Hi ROBIN GRIFFIN,

Desjardins detected an unusual transaction of CAN$195.73 attempted with your Visa ending in 4561 on April 11, 2024, at 2:32PM (Eastern Time) at MAJESTIC JEWELLERS. Your card has been locked as a security measure.

Was this you? Reply Yes or No, then try your transaction again if necessary.

Approve or decline the transaction

  • If you made the transaction, reply Yes.
  • If you didn’t make the transaction, reply No and call us at 1-866-335-0338 Phone number for fraud management services. This link opens your phone app., option 2.

Debit cards

If we detect unusual activity on your debit card, we block your card and notify you by text message. If you need help, call the number on the back of your card.

Text message alerts

To get security alerts by text message, you need to have a cellphone number on file.

Add or edit your cellphone number

In the app

  1. Log in to the Desjardins mobile services app.
  2. Select More, then Profile and settings.
  3. Select Contact information.
  4. Under Phone and email, select Edit.
  5. Add or edit your cellphone number and select OK.
  6. Check that the information is correct and select Confirm.

In a browser

  1. Log in to AccèsD.
  2. Select Profile and preferences.
  3. Under Profile, select Change contact information.
  4. Under Phone and email, select Edit.
  5. Add or edit your cellphone number and select OK.
  6. Make sure the information is correct and select Confirm.
Sample text message

Hi,

Desjardins detected an unusual transaction of CAN$1,032.65 attempted with your debit card ending in 4321 on September 10, 2024, at 2:32 PM (Eastern Time) at TECH IT EASY. Your card was locked as a security measure.

Call the phone number on the back of your debit card for assistance.

Never share your card number or PIN by phone, text message or email.

Mobile and online services

Push notification alerts

To get notifications in our mobile and online services about a suspicious transaction or login, you need to allow push notifications in the app.

Turn on push notifications
  1. Log in to the Desjardins mobile services app.
  2. Select More, then Security.
  3. Select Devices.
  4. Under Is this your device?, select Yes if the device belongs to you.
  5. Select More, then Back.
  6. Select More, then Profile and preferences.
  7. Select Notifications, then Enable.

Make sure notifications are also enabled in your device settings.

Text message alerts

If we notice unusual activity in your mobile and online services, such as a suspicious login, we notify you by text message. To get these alerts, you need to have a cellphone number on file.

Add or edit your cellphone number

In the app

  1. Log in to the Desjardins mobile services app.
  2. Select More, then Security.
  3. Select Identity verification and alerts.
  4. Under Phone number, select Add or Edit.
  5. Enter the number, then select Continue.
  6. You’ll get a text with a verification code to confirm your number.
  7. Enter the code, then select Continue.

In a browser

  1. Log in to AccèsD.
  2. Select Security.
  3. Select Identity verification and alerts.
  4. Under Phone number, select Add or Edit.
  5. Enter the number, then select Continue.
  6. You’ll get a text with a verification code to confirm your number.
  7. Enter the code, then select Continue.

Email alerts

If we notice unusual activity in your mobile and online services, like a password change, we notify you by email. To get these security alerts, you need to have an email address on file.

Add or edit an email address

In the app

  1. Log in to the Desjardins mobile services app.
  2. Select More, then Security.
  3. Select Identity verification and alerts.
  4. Under Email address, select Add or Edit.
  5. Enter the email address and select Continue.
  6. You’ll get an email with a verification code to confirm your address.
  7. Enter the code, then select Continue.

In a browser

  1. Log in to AccèsD.
  2. Select Security.
  3. Select Identity verification and alerts.
  4. Under Email address, select Add or Edit.
  5. Enter the email address and select Continue.
  6. You’ll get an email with a verification code to confirm your address.
  7. Enter the code, then select Continue.

Approve or deny the login request

  • If it was you, reply Yes and continue using AccèsD.
  • If you didn’t log in, reply No and call us at 1-866-335-0338 Phone number for fraud management services. This link opens your phone app., option 2. Your AccèsD session will be temporarily deactivated as a precaution.

Stay alert

Watch out for fraudulent messages

Pay special attention to messages that look like they’re from your financial institution. Scammers copy legitimate messages to try and get your personal or banking information.

We’ll never send you a security alert asking you to click a link to log in to AccèsD or to send us your personal information.

Monitor your transactions

It’s your responsibility to let us know right away if there’s an issue with your card, such as loss or theft. You’re responsible for all transactions on your account, even those made by someone you’ve authorized. If you notice an error, contact us within 30 days of receiving your statement1.

Extra security with 2-step verification

Turn on 2-step verification in our mobile and online services to protect your account from unauthorized access. 

Learn more about 2-step verification

FAQ

Could Desjardins call me to confirm transactions on my credit card?

Yes. If we detect suspicious transactions on your credit card, we’ll contact you to confirm the transactions. If you don’t recognize some of them, we’ll take action to protect your account (for example, by cancelling your credit card).

If you don’t answer, we’ll leave a message asking you to call us back or to call the phone number on the back of your credit card.

We’ll never ask for credit card or personal information when we contact you. We already have this information. You’ll only be asked personal questions to verify your identity when you call us. If someone calls you claiming to be from Desjardins Card Services and asks for personal information, they don’t work for Desjardins. If in doubt, hang up and call us right away.

Does Desjardins send alerts other than security alerts?

Yes. We sometimes send alerts with facts about your accounts and cards. For example, we may tell you that your monthly statement is available or that you’re approaching your credit limit. These messages don’t require a reply.

Learn more about other alerts

How do I report credit or debit card fraud?

If you’re a victim of credit or debit card fraud, call us right away.

Desjardins debit card

  • Montreal area: 514-224-7737 Customer service phone number for the Montreal area. This link opens your phone app.
  • Elsewhere in Canada and the US: 1-800-224-7737 Customer service phone number for Canada and the US. This link opens your phone app.

You can also contact your caisse or branch.

Desjardins credit card or prepaid card

  • Montreal area: 514-397-8649  Fraud management services phone number for the Montreal area. This link opens your phone app.
  • Elsewhere in Canada and the US: 1-866-335-0338 Toll-free phone number for fraud management services in Canada and the United States. This link opens your phone app.
  • Other countries (collect call): 514-397-4610 Collect call phone number for fraud management services in Canada and the United States. This link opens your phone app.
  • You can also contact Visa Global Customer Assistance Service External link. External link.

More resources

Phishing

Do you know how to spot a phishing attempt and what to do if you’re not sure? Learn how to avoid this popular type of scam.

Learn more about phishing.

Desjardins Identity Protection

We offer protection to safeguard your assets and support you if your identity is stolen.

Learn more about Desjardins Identity Protection.

More security information

Learn about our security measures and what you can do to protect yourself.

Explore our Security section.
Some conditions apply. For more information, including your obligations, please refer to the Desjardins Debit Card Terms of Use (PDF, 117 KB) This link will open in a new window. and the terms and conditions of your account opening contract.