Lock or replace your card
In case of loss or theft, you can manage your Desjardins credit or debit card via our mobile and online services.
Features for managing your card
Lock or unlock a card
If you can’t find your card, you can temporarily lock it to avoid fraudulent transactions. Unlock it once you find it.
Replace a lost, stolen or damaged card
Request a replacement card if it’s been stolen, lost or damaged.
Select the type of card you want to lock or replace.
- Credit card
- Debit card
Credit card
Manage your credit card online
Mobile app
- Log in to the Desjardins mobile services app.
- In the Accounts section, select See all.
- On the Account summary page, select the credit card you want to manage.
- Select the Account actions menu, then Manage card.
Web browser
- Log in to AccèsD.
- Select the credit card you want to manage.
- On your credit card page, select Account actions.
- Select Manage card.
How to lock your credit card
You can lock your credit card temporarily.
From the Manage card menu, select Lock or unlock card. Under Card status, select Lock card. When you lock your card, the status of your card immediately changes to Card locked.
What gets blocked when your card is locked
- In-person transactions
- Online transactions that require manual entry of card information
- Cash advances
- Adding the card to Apple Wallet® or Google Wallet®
What keeps working
- Previously scheduled recurring payments
- Payments with Apple Pay, Google Pay and third-party payment processors (such as PayPal) that use previously registered card information
How to unlock your credit card
You can unlock your card by reselecting Lock card, as long as you haven’t requested a replacement card due to theft or loss. The status will change to Card unlocked.
How to replace a credit card
Replacing a lost or stolen credit card
See how to replace a lost or stolen credit card.
Your credit card will be cancelled as soon as your replacement request is sent.
Timeframe to get a replacement for a lost or stolen card
Once you’ve requested a replacement card, you’ll get it by mail within 5 to 10 business days. Your new card will have a new number and new expiration date. Share this information with your service providers to avoid missing payments.
Replacing a damaged credit card
You can request a replacement credit card if it’s damaged or demagnetized.
From the Manage card menu, select Replace a damaged card and follow the instructions.
Timeframe to get a replacement for a damaged card
Once you’ve requested a replacement card, you’ll get it by mail within 5 to 10 business days. If your card still works, you can use it until your new one arrives. Your card number and expiration date won’t change.
FAQ
Do Apple Wallet and Google Wallet update automatically when I activate my new credit or debit card?
When replacing a lost or stolen card
No. Apple Wallet and Google Wallet do not update automatically in this case. You’ll need to manually enter your new card information for both payment methods.
When replacing a damaged card
Yes. Apple Wallet and Google Wallet update automatically as long as you activate your new card within 30 days of requesting it. If it’s been more than 30 days, you’ll have to manually enter your new card for both payment methods.
What should I do about my pre-authorized credit card payments?
When replacing a lost or stolen credit card
You’ll receive a new card number, which you should share with your service providers to avoid missing payments.
When replacing a damaged credit card
Your card number will stay the same, so you don’t need to contact your service providers.
I reported a lost or stolen card. Is it normal that I can no longer see it on AccèsD?
Yes. You won’t be able to see your card on AccèsD for 24 hours while we update your information.
Contact us
Call us if you need help or if your card hasn’t arrived after 10 business days.
We can also call you when it’s convenient.
Debit card
Manage your debit card online
Mobile app
- Log in to the Desjardins mobile services app.
- In the Accounts section, select See all.
- On the Account summary page, select the account linked to your debit card.
- Select Manage card.
Web browser
- Log in to AccèsD.
- Select the account linked to your debit card, then select Manage card.
How to lock your debit card
You can lock your debit card temporarily.
From the Manage card menu, select Lock or unlock your card, then Lock card. When you lock your card, the status of your card immediately changes to Card locked.
What gets blocked when your card is locked
- ATM transactions
- Direct payment purchases, including contactless payments
- Adding the card to Apple Wallet® or Google Wallet®
What keeps working
- Logging in to AccèsD
- Transactions on AccèsD
- Transactions with Apple Pay and Google Pay
- Mobile deposits
How to unlock your debit card
You can unlock your card by reselecting Lock card, as long as you haven’t requested a replacement card due to theft or loss. The status will change to Card unlocked.
How to replace a debit card
Replacing a lost or stolen debit card
See how to replace a lost or stolen debit card.
Your debit card will be cancelled as soon as your replacement request is sent. You’ll no longer be able to use it to log in to our mobile and online services. If you have another debit card registered for AccèsD, you can use that card to log in.
Timeframe to get a replacement for a lost or stolen card
Once you’ve requested a replacement card, you’ll get it by mail within 5 to 10 business days. Your new card will have a new number and new expiration date. Share this information with your service providers to avoid missing payments.
Replacing a damaged debit card
You can request a replacement debit card if it’s damaged or demagnetized.
From the Manage card menu, select Replace your card, then Damaged card and follow the instructions.
Timeframe to get a replacement for a damaged card
Once you’ve requested a replacement card, you’ll get it by mail within 5 to 10 business days. If your card still works, you can use it until your new one arrives. Your card number and expiration date won’t change.
FAQ
Do Apple Wallet and Google Wallet update automatically when I activate my new credit or debit card?
When replacing a lost or stolen card
No. Apple Wallet and Google Wallet do not update automatically in this case. You’ll need to manually enter your new card information for both payment methods.
When replacing a damaged card
Yes. Apple Wallet and Google Wallet update automatically as long as you activate your new card within 30 days of requesting it. If it’s been more than 30 days, you’ll have to manually enter your new card for both payment methods.
What should I do about my pre-authorized credit card payments?
When replacing a lost or stolen credit card
You’ll receive a new card number, which you should share with your service providers to avoid missing payments.
When replacing a damaged credit card
Your card number will stay the same, so you don’t need to contact your service providers.
I reported a lost or stolen card. Is it normal that I can no longer see it on AccèsD?
Yes. You won’t be able to see your card on AccèsD for 24 hours while we update your information.
Contact us
Call us if you need help or if your card hasn’t arrived after 10 business days.
Montreal area:
514-224-7737 Phone number of customer service for the Montreal area. This link opens your phone app. (514-CAISSES)
Canada and the US:
1-800-224-7737 Phone number of customer service for Canada and the US. This link opens your phone app. (1-800-CAISSES)
We can also call you when it’s convenient.