FAQ – Security – 2-step verification

Lower RRIF minimum withdrawals

If you want to know more about the government’s announcement to lower RRIF minimum withdrawals, speak to your caisse advisor or go to the Government of Canada website - External link. This link will open in a new window..

It's a 6-digit code. It will only work for 10 minutes. If you go over the allowed time, you can get a new code by clicking Request a new code.

Make sure your mobile device can make calls and you're in an area covered by your service provider. You can try again by clicking Request a new code.

Make sure you're connected to the internet through a Wi-Fi connection or your phone company's 3G/4G or LTE network. Make sure you've enabled security notifications in the Desjardins mobile services app (tap More, then Profile and preferences) and your phone's settings.

Just call us. An agent will help you log in to AccèsD.

It's up to you to decide whether or not to turn on 2-step verification. We recommend you use the feature for enhanced security.

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