FAQ – Security – 2-step verification

It's a 6-digit code. It will only work for 10 minutes. If you go over the allowed time, you can get a new code by selecting Request a new code.

Make sure your mobile device can make calls and you're in an area covered by your mobile service provider. You can try again by selecting Request a new code.

Make sure you're connected to the internet through a Wi-Fi connection or your mobile service provider. Make sure you've turned on security notifications in our mobile services app (tap More, then Profile and preferences) and your phone's settings.

Just call us at 1-800-CAISSES (1-800-224-7737) (personal members) or 1-888-233-2473 (business members). We will help you log in to AccèsD.

No. It's up to you to decide whether or not to turn on 2-step verification. But we recommend you use the feature for enhanced security.

Yes. When you log in using a trusted device or browser, tick the box labelled Don't ask again on this device (mobile app) or Don't ask again on this browser (computer). This turns off 2-step verification and you will no longer have to enter a code when you log in from that device or browser.

If you use your fingerprint or facial recognition to log in to our mobile app, 2-step verification is automatically turned off and you won't receive a security code.

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