FAQ – Security – 2-step verification

Logging in to AccèsD and AccèsD Affaires just got easier

You won't see your security phrase or image when you log in anymore. Simply enter your username and password on the same page. It's faster and just as secure.

These login changes will happen gradually.

Learn more - about the new way to log in

It's a 6-digit code. It will only work for 10 minutes. If you go over the allowed time, you can get a new code by clicking Request a new code.

Make sure your mobile device can make calls and you're in an area covered by your service provider. You can try again by clicking Request a new code.

Make sure you're connected to the internet through a Wi-Fi connection or your phone company's 3G/4G or LTE network. Make sure you've enabled security notifications in the Desjardins mobile services app (tap More, then Profile and preferences) and your phone's settings.

Just call us. An agent will help you log in to AccèsD.

It's up to you to decide whether or not to turn on 2-step verification. We recommend you use the feature for enhanced security.

When you log in using a trusted device, tick the box labelled Don't ask again on this device (mobile app) or Don't ask again on this browser (computer). This disables 2-step verification and you will no longer have to enter a code when you log in from that device or browser.

If you use your fingerprint or facial recognition to log in to the Desjardins mobile app, 2-step verification is automatically turned off and you won't receive a security code.

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