FAQ – Security – 2-step verification

It's a 6-digit code. It will only work for 10 minutes. If you go over the allowed time, you can get a new code by clicking Request a new code.

Make sure your mobile device can make calls and you're in an area covered by your service provider. You can try again by clicking Request a new code.

Make sure you’re connected to the internet through a Wi-Fi connection or your phone company’s 3G/4G or LTE network. Make sure you’ve enabled security notifications in the Desjardins mobile services app (tap More, then Profile and preferences) and your phone’s settings.

Just call us. An agent will help you log in to AccèsD.

It's up to you to decide whether or not to turn on 2-step verification. We recommend you use the feature for enhanced security.

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