FAQ Mortgages

A mortgage security is your lender's guarantee when they loan you money to buy your home. This means that the lender may take possession of or sell your home if you do not repay your loan as set out in your contract.

The Canada Mortgage and Housing Corporation (CMHC) External link. is a national organization and Sagen External link. is a private insurer. Both offer mortgage insurance (among other things). CMHC and Sagen can help you get a mortgage if you have a down payment of 5% or more but less than 20%, or if your situation requires insurance despite a down payment of more than 20%.

A mortgage advisor guides you through the homebuying and mortgage process. Their role is to offer solutions based on your needs, explain your options and answer your questions. They sometimes work with a mortgage representative.

Contact your caisse and our team will set you up with a mortgage advisor. If you need to, use our locator to find your nearest caisse.

If you prefer, you can also schedule a call with our mortgage financing team.

Yes, you can. However, before proceeding, we recommend you contact a legal advisor. They can evaluate your specific situation and explain what's required for you to buy property in Canada.

You generally follow the same process as if you were a salaried employee. The main difference is at the qualification stage. You need to show that your employment is stable and provide your tax returns for the past 2 years. We can see if you're eligible for a mortgage through your average net income and other criteria, such as your down payment and credit score. We may require other documents in certain cases.

We check your credit report to see your current and past credit history and to make sure you're able to pay your bills and debts. A good credit report increases your chances of getting mortgage financing.

You can view some of the information contained in your TransUnion^® credit report for free with the Credit score tool in AccèsD.

No. You must contact a mortgage advisor to apply for a new mortgage. However, if you're an eligible member, you can get pre-approved or renew your mortgage online.

Yes, you can pay your down payment online if your notary has given you that option and given you a unique reference number. To pay, log in to AccèsD on a browser or in the app and select Pay.

It depends on what's agreed upon in the offer to purchase. If there's no specific agreement, the buyer generally pays the closing costs. The seller pays the fees required to settle their mortgage and related charges, like those to verify that taxes have been paid.

You can see the original amount of your mortgage by logging in to AccèsD from a web browser.

1. Log in to AccèsD.
2. Under Cards, loans and credit, select Residential hypothecary loan.
3. Expand the Account information drawer.
4. See Loan amount.

You can view your mortgage transactions in AccèsD.

On a web browser

1. Log in to AccèsD.
2. Under Cards, loans and credit, select Residential hypothecary loan.
3. See details under Latest transactions. The Description column shows you the total amount paid. The Interest ($) column shows you the interest paid. The Payment ($) column shows you the principal paid.

In the Desjardins mobile services app

1. Log in to AccèsD.
2. Under Quick access, select Accounts.
3. Select the account for your residential mortgage.
4. See details under Transactions.

Contact your mortgage advisor to change your payment date.

Ask your notary to prepare a mortgage discharge. This document confirms that your property no longer serves as collateral for your debt.

You don't need to get a mortgage discharge as long as you're the owner of the property and your mortgage deed is in force. For example, if you have a line of credit linked to your mortgage, you might want to postpone getting a discharge so you can continue to access this financing source. It's up to you. Feel free to contact your mortgage advisor so you can make an informed decision.

If you've missed a payment, contact your advisor and fix the situation right away. It's important to take action since you're now in default of your mortgage.

Contact your advisor right away if you're experiencing financial difficulties and don't think you can make your mortgage payments. Together, you can assess your situation and come up with potential solutions to avoid a default.

As with other loans, you must follow the repayment limits stated in your loan agreement. That's why it's important to be proactive and protect yourself. Loan insurance, for example, can help you make mortgage payments if you become disabled or cover your unpaid balance in the event of your death. Amounts paid out depend on the coverage percentage you chose when you took out your insurance.

You have a few options in case of separation or divorce.

• If neither person wants to keep the property, you can sell it and share the profits according to the separation or divorce agreement.
• If one person wants to keep the home, they can buy the other person out. If the person keeping the home is approved for financing, they must go through a notary to put the home in their name and become the sole owner.

In both cases, you may need to pay prepayment charges. Contact your mortgage advisor to discuss your specific situation.