FAQ – AccèsD – Changing your address

Lower RRIF minimum withdrawals

If you want to know more about the government’s announcement to lower RRIF minimum withdrawals, speak to your caisse advisor or go to the Government of Canada website - External link. This link will open in a new window..

You can change your address on your accounts, credit cards and investments by phone, on AccèsD or in person at the caisse.

How to report a change of address

  1. Log in to AccèsD.
  2. Click Profile and preferences in the right-hand menu and then Change contact information under Profile.

See the Change your address section for our contact information.

Because Desjardins Group is made up of several entities, it's impossible right now, for operational reasons, to inform all components of your change of address in a single request.

This feature is not available on the Desjardins mobile app. To make the change of address yourself, log in to the full version of AccèsD Internet.


How to report a change of email address

  1. Log in to AccèsD.
  2. Click Profile and preferences in the right-hand menu and then on Change contact information under Profile.

You can also contact your caisse by phone or in person.

See Contact us to get the contact information you need.

Desjardins credit and prepaid cards

No call required.

You can make the change yourself on AccèsD Internet:

  1. Under the Cards tab, select the appropriate card and click on Access account (if applicable)
  2. In the Account management menu, click on Change your address (left hand menu)

Alert service (if registered for the service)

No call required.

To make the change yourself directly in AccèsD Internet:

  1. Click on User file at the top of the page
  2. Click on Delivery settings under the Alert service header.

Epost service

You need to report your new email address to each organization you've added to the service.

Car and home insurance

There is no need to make a phone call. You can log in the AccèsD and make the change online:

Under the Property insurance tab, select My profile.

Click Change my email address to enter a new one.

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AccèsD Internet users

Write to us through your secure AccèsD message box

You can also see our directory.