FAQ – ATMs – Changing your PIN at Desjardins ATMs

PINs play a key role in making your Desjardins Access Card transactions secure. By adding this ATM function, you can now change your PIN 24 hours a day, 7 days a week.

It means changing the personal identification number (PIN) on your Desjardins Access Card at an ATM. However, you must know and be able to enter the existing PIN to access the PIN change function.

For a Desjardins Access Card:

  1. From the main menu, select Balance, statement, PIN change or repayment.
  2. Select PIN change
  3. Follow the instructions.

Yes. To change your PIN, you must absolutely know your current PIN because you have to enter it before you can choose a new number.

We recommend that you change your PIN:

  • if you think someone saw it
  • if you have any doubts about the store or the employee who carried out your purchase
  • periodically, to reduce the risk of fraud

You can change the PIN of your Desjardins Access Card at any Desjardins ATM in Quebec, Ontario and New Brunswick, as well as all Desjardins Credit Union (DCU) and Alliance des caisses populaires de l'Ontario limitée (ACPOL) ATMs.

To change the PIN on your Desjardins Access Card at an ATM, you must first enter your current PIN to validate the change. If you don't have a PIN, you have to go to a caisse to get one. Be sure to have with you your Desjardins Access Card and 2 valid pieces of ID, including at least 1 with a photo and signature.

No, to add or change the PIN on your Desjardins credit card, call us at 514-397-5516, option 1, or toll-free, 24/7, at 1-800-363-3380, option 1.

The "PIN change" function is in grey when it's not currently available at the ATM. You can try another ATM, or go to a caisse to change it. Be sure to have with you your Desjardins Access Card and 2 valid pieces of ID, including at least 1 with a photo and signature.

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