FAQ – Desjardins mobile services app – Security

Lower RRIF minimum withdrawals

If you want to know more about the government’s announcement to lower RRIF minimum withdrawals, speak to your caisse advisor or go to the Government of Canada website - External link. This link will open in a new window..

Call 1-800-CAISSES (1-800-224-7737 or 514-224-7737) to reset your AccèsD password. We also recommend that you call your mobile service provider to secure your account.

Learn more about security on mobile devices.

Yes. Desjardins transaction sites optimized for mobile devices that require authentication are secure. They also offer the same security and protection as full sites, such as data encryption and security questions.

Desjardins mobile services users are protected by:

  • a firewall and intrusion detection software
  • data encryption that protects the information sent on the Internet
  • internationally recognized security standards and practices

Hop 'n S@ve and InstaBalance features

Hop 'n S@ve and InstaBalance are available as part of the Desjardins mobile services app. Once you set them up, you won't have to log in again to use certain features and get information. These tools are also available on a compatible smartwatch connected to the mobile device. When setting up these tools, Desjardins mobile services users agree to protect their mobile devices and compatible smartwatches.

Learn more about security on mobile devices.

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