FAQ – Desjardins mobile services app – Security

Call 1-800-CAISSES (1-800-224-7737 or 514-224-7737) to reset your AccèsD password. We also recommend that you call your mobile service provider to secure your account.

Learn more about security on mobile devices.

Yes. Desjardins transaction sites optimized for mobile devices that require authentication are secure. They also offer the same security and protection as full sites, such as data encryption and security questions.

Desjardins mobile services users are protected by:

  • a firewall and intrusion detection software
  • data encryption that protects the information sent on the Internet
  • internationally recognized security standards and practices

InstaBalance features

InstaBalance is available in our mobile app. Once you set it up, you won't have to log in again to use certain features and get information. This tool is also available on a compatible smartwatch connected to your mobile device. When setting up this tool, our mobile services users agree to protect their mobile devices and compatible smartwatches.

Learn more about security on mobile devices.

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AccèsD users

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