FAQ – Desjardins mobile services app – Security

Logging in to AccèsD and AccèsD Affaires just got easier

You won't see your security phrase or image when you log in anymore. Simply enter your username and password on the same page. It's faster and just as secure.

These login changes will happen gradually.

Learn more - about the new way to log in

Call 1-800-CAISSES (1-800-224-7737 or 514-224-7737) to reset your AccèsD password. We also recommend that you call your mobile service provider to secure your account.

Learn more about security on mobile devices.

Yes. Desjardins transaction sites optimized for mobile devices that require authentication are secure. They also offer the same security and protection as full sites, such as data encryption and security questions.

Desjardins mobile services users are protected by:

  • a firewall and intrusion detection software
  • data encryption that protects the information sent on the Internet
  • internationally recognized security standards and practices

Hop 'n S@ve and InstaBalance features

Hop 'n S@ve and InstaBalance are available as part of the Desjardins mobile services app. Once you set them up, you won't have to log in again to use certain features and get information. These tools are also available on a compatible smartwatch connected to the mobile device. When setting up these tools, Desjardins mobile services users agree to protect their mobile devices and compatible smartwatches.

Learn more about security on mobile devices.

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