FAQ - Prepaid card - Using the card

The Visa Desjardins prepaid card can be used:

  • for purchases at any point of sale where Visa is accepted, including online, telephone and mail order purchases
  • to withdraw cash from ATMs bearing the Interac logo in Canada and the Visa/PLUS logo around the world
  • to make recurring payments (e.g., memberships, phone bills)

The following limits apply to your Visa Desjardins prepaid card:

Max. purchase amount/day
$5,000/card
Max. withdrawal amount/day
$500/card
Max. number of withdrawals/day
5 (accepted transactions)/card

Note: Limits may change without notice.

Simply present your card to the merchant and request the Visa payment method.

The PIN is chosen when the card is activated. When you receive your card, simply follow the procedure indicated on the card holder to select a PIN through Desjardins Card Services' automated telephone service. When activating the PIN, make sure to have on hand the control number on the card holder.

The PIN can be modified at any ATM or through our automated telephone service at 514-397-4415 or 1-800-363-3380 (toll-free).

Make sure to use a PLUS* network ATM. This network is the equivalent of Canada's InteracMD network and recognizes 5-digit PINs, like the one used for your card. If you're asked to enter a 4-digit PIN during a transaction, enter your 5-digit PIN anyway.

All foreign currency transactions made with your Desjardins prepaid card are payable in Canadian dollars. There is also a 2.5% fee on amounts charged to the account in a foreign currency and converted to Canadian dollars.

All transactions made with your Desjardins prepaid card are authorized before being billed.

Authorized transactions remain on the account until the merchant sends is the transaction confirmation, which can take 5 to 7 business days. Beyond this period, if the transaction is not billed, it is automatically removed. The funds requested are held against your available balance. Please keep this in mind when making transactions that require a deposit (hotel reservations, gas purchases, etc.)

Funds can be held against your account when you rent a vehicle, reserve a hotel room or pay for gas at the pump. We recommend that when paying for gas at the pump, you enter a predefined amount whenever possible to avoid funds being held on your card.

Some restaurants and other establishments where tipping is standard practice may request a payment authorization for an amount that is higher than your bill (e.g. to cover the tip - usually a fixed percentage such as 20%). We recommend you ask the establishment to authorize a set amount instead of a percentage, to avoid the transaction being refused or a hold placed on funds. We cannot, however, guarantee that the establishment will agree to do so.

Yes. You can use your card and PIN to withdraw cash from more than a million ATMs around the world with the Visa/PLUS symbol, and at 55,000 Interac ATMs across Canada. There are no interest fees when you withdraw cash at an ATM.

Yes. Account statements are issued monthly. You can choose to receive an electronic version on AccèsD or a paper version by mail.

Register for AccèsD

Register for the online monthly statement of account

When you withdraw cash from an ATM using your prepaid card, the transaction may be identified on the screen or on your statement as a "cash advance." There are, however, no interest charges for these cash withdrawals.

You can verify your balance at any time on AccèsD Internet, at an ATM using your Desjardins Access Card, or by using our automated telephone service at 514-397-4415 or 1-800-363-3380 (toll-free). Please note that the balance includes all billed and authorized unbilled transactions.

Sign up for AccèsD Internet

Every transaction is entered on the account as soon as the purchase is made. The transaction is authorized before being billed. Amounts corresponding to authorized unbilled transactions are held on your account when they are authorized.

You can see a list of your authorized unbilled transactions at any time on AccèsD Internet, as well as all transactions made on your account. You can also check this list through our automated telephone service at 514-397-4415 or 1-800-363-3380 (toll-free).

Sign up for AccèsD Internet

There are several reasons that a transaction could be declined. For example, there may be insufficient funds, or funds are being held in your account following an authorization request from a merchant (hotel room reservation, vehicle rental, restaurant payment, security purposes, etc.).

You can see a list of your authorized unbilled transactions at any time on AccèsD Internet, as well as all transactions made on your account. You can also check this list through our automated telephone service at 514-397-4415 or 1-800-363-3380 (toll-free).

Sign up for AccèsD Internet

You must have sufficient funds in your account to pay for purchases with your Desjardins prepaid card. If your account has a negative balance, it means you owe money to Desjardins Card Services.

Negative balances must be reimbursed in full immediately. If the balance remains negative, future transactions will be declined. Any amount transferred to your account will go towards reimbursing the balance, until it is paid in full.

When your account has a negative balance and you add funds to it, your deposit is held for 5 to 7 business days.

Each merchant has his own return policy. Merchants may credit your Desjardins prepaid card, reimburse you in cash, or give you a store credit. If the merchant decides to reimburse your Desjardins prepaid card, he has 15 business days to do so.

No. As long as you, or an additional cardholder, if applicable, adhered to the Desjardins prepaid card terms and conditions, you will not be held liable for transactions made on your Desjardins prepaid card account without your authorization. In this event, Desjardins will reimburse you for any amount fraudulently obtained from your card.

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® Interac is a registered trademark of Interac Inc. Used under license. [Back]

* Visa Int./Fédération des caisses Desjardins du Québec, licensed user. [Back]