FAQ – Security – Calls from Desjardins

Lower RRIF minimum withdrawals

If you want to know more about the government’s announcement to lower RRIF minimum withdrawals, speak to your caisse advisor or go to the Government of Canada website - External link. This link will open in a new window..

Want to check if a call is really from Desjardins?

See if one of the following numbers appears on your call display (note that the list is incomplete):


1-877-253-7387 Desjardins1


From Monday to Friday, 9:00 a.m. to 8:30 p.m. or Saturday from 10:00 a.m. to 5:00 p.m., a Desjardins advisor may contact you about offers at the caisse, whether or not you are a member. To ensure your satisfaction, we offer:

  • customized personal finance advisory services
  • efficient ways to access your account at all times
  • savings on services fees
  • recommendations for savings, investment, financing, credit cards, etc.
  • a financial advisor appointment booking service

In some instances, an advisor could leave you a message inviting you to call one of the following numbers:

  • 1-844-353-6455
  • 1-844-353-6457
  • 1-844-353-6459
  • 1-844-778-1797

To ensure that your experience is as secure as possible, we apply the best practices to protect your privacy.

To learn more, see How Desjardins protects your privacy.

  1. Your cell phone may show "United States" or "U.S." if it has the AndroidTM ou Apple® iOS 9. This is out of our control and affects all toll-free 1-800 and 1-877 numbers in North America. Our advisors are based in Quebec and your account will not incur any roaming charges.

® Apple is a registered trademark of Apple Inc.

TM Android is a trademark of Google Inc.

Desjardins Card Services

Collection services: 1-866-335-0337 and 514-397-8648
Automated collection services:1-855-691-9579 and 1-855-691-9580
Counselling and restructuring team: 1-833-203-2342

Desjardins General Insurance

1-877-838-5990 Desjardins
1-877-838-5991 La Personnelle

Desjardins Life Insurance

1-877-647-5192 DESJARDINS DSF

Anti-Tax Evasion Centre of Expertise


See all questions

Can't find the answer to your question?

AccèsD Internet users

Write to us through your secure AccèsD message box

You can also see our directory.