FAQ – Security – Calls from Desjardins
Want to check if a call is really from Desjardins?
See if one of the following numbers appears on your call display (note that the list is incomplete):
AccèsD
1-877-253-7387 Desjardins1
514-522-2373
From Monday to Friday, 9:00 a.m. to 8:30 p.m. or Saturday from 10:00 a.m. to 5:00 p.m., a Desjardins advisor may contact you about offers at the caisse, whether or not you are a member. To ensure your satisfaction, we offer:
- customized personal finance advisory services
- efficient ways to access your account at all times
- savings on services fees
- recommendations for savings, investment, financing, credit cards, etc.
- a financial advisor appointment booking service
In some instances, an advisor could leave you a message inviting you to call one of the following numbers:
- 1-844-353-6455
- 1-844-353-6457
- 1-844-353-6459
- 1-844-778-1797
To ensure that your experience is as secure as possible, we apply the best practices to protect your privacy.
To learn more, see How Desjardins protects your privacy.
- Your cell phone may show "United States" or "U.S." if it has the AndroidTM ou Apple® iOS 9. This is out of our control and affects all toll-free 1-800 and 1-877 numbers in North America. Our advisors are based in Quebec and your account will not incur any roaming charges.
® Apple is a registered trademark of Apple Inc.
TM Android is a trademark of Google Inc.
Desjardins Card Services
514-397-4577
Collection services: 1-866-335-0337 and 514-397-8648
Counselling and restructuring team: 1-833-203-2342
Fraud and Financial Crime Prevention – Member and Client Relations Administrative Department: 1-866-335-0338 and 514-397-8649
Compliance – Member and Client Relations Centre: 1-833-873-0069
Mortgage support
1-833-766-0181
514-285-6599
Desjardins General Insurance
1-877-838-5990 Desjardins
1-877-838-5991 La Personnelle
1-888-806-5951
1-888-806-5954
1-877-266-7726
Desjardins Life Insurance
1-877-647-5192 DESJARDINS DSF
Anti-Tax Evasion Centre of Expertise
1-844-612-5044
Student Advisory Centre
1-844-581-1145 and 514-281-1145
1-844-902-4858 and 514-281-0812
1-833-714-2747 and 514-253-7385
Desjardins advisors are available to help you from Monday to Thursday from 8:30 a.m. to 7:00 p.m. as well as Friday from 8:30 a.m. to 5:00 p.m.
To ensure that your experience is as secure as possible, we apply the best practices to protect your privacy.
To learn more, see How Desjardins protects your privacy.
Desjardins Online Brokerage
1-866-873-7103
Can't find the answer to your question?
AccèsD users
Write to us through your secure AccèsD message box
You can also see our directory.
Top 5 FAQs
- Most asked questions: How do I report a change of address?
- Most asked questions: What do I do if I've forgotten my AccèsD password or want to change it?
- Most asked questions: Why am I constantly receiving fraudulent emails?
- Most asked questions: For how long will funds be on hold in my account?
- Most asked questions: How do I add a bill to my AccèsD Affaires bill file?