FAQ – Accounts and services – Accounts and fees

Although your account balance will increase immediately after you deposit a cheque, it usually takes between 5 and 15 business days for it to clear, depending on the financial institution that issued it. However, it can take up to 6 years when a fraudulent cheque is deposited. As a preventative measure, when you deposit a cheque, Desjardins, like every other financial institution, puts a hold on funds for the amount of time it usually takes to process it to make sure it clears.

If you have good credit, to accommodate you, your caisse can give you an authorized transit when you open your account. An authorized transit is the maximum amount you can withdraw right after depositing a cheque. Keep in mind that you are responsible for all deposits made to your account. Therefore, if you deposit a fraudulent cheque to your account, you will have to repay the amount you used.

Learn more about funds on hold and authorized transits.

When you write a cheque or agree to make pre-authorized payments to an organization, you must ensure you have enough money in your account to honour your commitment. If you don't, NSF (non-sufficient funds) fees will be charged to your account.

You can avoid NSF fees by signing up for overdraft protection, which links your account to your Desjardins credit card.

To learn more, see Overdraft protection.

At Desjardins, a hold is placed for 5 to 7 business days if you deposit a cheque at the counter or ATM, or if you make an inter-institution transfer on AccèsD.

This applies to any type of cheque, personal or otherwise, as well as to cash deposited at an ATM.

Find out more about funds on hold.

You can open an account in a Desjardins caisse prior to your arrival in Canada.

Simply fill out the form online to apply for your account.

A Desjardins advisor will contact you within 48 hours (business days) of receiving your application.

When you arrive in Canada, you'll need to go to the caisse specified by the advisor to finalize the account opening.

Our transaction plans reduce the service fees on your Everyday Transaction Account. To find the best plan for you, compare our plans.

Choose a plan based on your banking habits and usual minimum monthly balance. You can use the Select a plan feature on AccèsD Internet and mobile to change your current plan on your own.

In addition to your monthly fee, you may also be charged additional fees if you exceed the maximum number of transactions or make transactions not included in your plan (e.g., withdrawals from ATMs of other financial institutions).

In fact, the amount you save with the service fee exemption is equivalent to a net annual return of more than 3% (see table below), which is generally better than what our competitors are offering. To maintain the minimum balance, you just have to transfer money from your other accounts or other financial institutions.

Plan Annual fees Minimal balance required for fee exemption Return
Basic $47.40 $1,500 3.16%
Intermediate $107.40 $2,500 4.08%
Unlimited $167.40 $4,000 4.19%
Unlimited Plus $263.40 $5,000 5.03%

In fact, only some service fees are reviewed on an annual basis to take into account operating cost increases with the aim of ensuring profitability, dependability and your Desjardins cooperative's future.

Desjardins's operating costs are equivalent to those of its competitors. Expenses related to equipment, office space, labour and financing products are generally the same for all financial institutions, as are available income sources.

Desjardins also has to maintain good profitability in order to have sufficient leeway on the markets, which ultimately benefits members. Surplus earnings earned by the caisses belong to all members and is paid back to them in the form of member dividends once the caisse's development and financial standing is assured. A portion of the member dividends can even be used to cover the service fees. Meanwhile, when banks turn a profit, only shareholders benefit.

Desjardins stands out by its cooperative nature, which is based on the following principles:

  • Ownership: The members of a caisse own it together and take part in its capitalization.
  • Power: Members can take part in major caisse decisions and projects and elect directors to guide and manage the caisse.
  • Sharing: A part of the caisse's surplus earnings stay in the community and the rest is distributed among members in the form of member dividends, which is not the case for banks.
  • Commitment: The caisses support the development of the community and commit to many economic, social, educational and cultural endeavors.
  • Education: The caisses promote cooperation with programs such as the school caisse, Finance Lab and Young Intern Director Program and provide members with financial management advice.

Teller services are more expensive because they involve caisse employees, unlike other access methods like ATMs, direct payments or AccèsD.

Service fees must encourage the divergence of transactions to less costly methods for both our members and our caisses. However, members are fully entitled to choose personalized service.

Only available on AccèsD Internet and mobile, the High Interest S@vings Account is for people who want to grow their savings quickly by earning high interest on each dollar saved. There are no fees and you can access your funds easily. The account is also RRSP eligible.

To learn more, see High Interest S@vings Account.

See all questions

Can't find the answer to your question?

AccèsD users

Write to us through your secure AccèsD message box


Write to us for general inquiries