Accounts and treasury FAQ
Have questions about our business accounts and treasury services? Find the answers in our FAQ.
General questions about business accounts and treasury
Select a topic or scroll down for more details.
Opening a business account
My business has multiple owners (multiple signatories). Can I still apply for an account online?
Yes, you can apply for a business account online. We'll call you to request more information and assess your needs. We may also reach out individually to each account signatory or administrator.
I don't want to apply for a business account online. Can I do it over the phone or in person?
Yes. Applying online lets us prepare your file in advance, but you can also open an account over the phone by calling us at 1-888-233-2473 Phone number of business customer service for Canada and the US. This link opens your phone app..
Account services
What SWIFT code do I need to provide to get funds transferred to my Desjardins account from abroad?
The SWIFT code to provide is that of Caisse centrale Desjardins: C C D Q C A M M.
You must also indicate your caisse or branch identification number (institution and transit numbers, 8 digits in all), your folio number followed by the check digit (7 digits in all) and the name and address of the beneficiary.
We strongly suggest you fill out the form on the international transfers for business page and send it to your contact.
How can I have funds transferred from abroad to my Desjardins account?
To have funds transferred to your Desjardins account from another country, fill out the wire transfer form on the international transfers for business page.
Forward the form to the financial institution that will be initiating the transfer.
How do I transmit direct deposit or withdrawal data for the first time?
To learn more about using the direct deposit and withdrawal data transmission service for the first time, see the checklist (PDF, 35 KB) Cet hyperlien s'ouvrira dans une nouvelle fenêtre This link will open in a new window..
What is the deadline for sending direct deposit or withdrawal files?
To ensure that transactions are carried out on the scheduled date, the error-free files must be sent to the Desjardins Data Centre before noon (12 PM) at least 2 business days before the transactions are to be carried out.
Financial insights
How do I see financial insights for my business?
To see financial insights for your business, you need to use a web browser. This feature is not yet available in our mobile app.
- Log in to AccèsD Affaires.
- Go to the Financial insights section.
- Select See all.
- Select an insight to see more details.
You can see how many new insights you have under New. You have access to insights for 35 days once you’ve read them.
They appear based on the transactions your business makes and the products and services used.
Are financial insights free?
Yes. Financial insights are available in AccèsD Affaires at no additional cost.
Why do my coworkers see different financial insights?
Financial insights are associated with specific business accounts and credit cards. Each user sees insights related to the accounts or cards they have access to. This means that different people can see different insights.
How do I give someone access to financial insights?
Administrators can manage user permissions in the Users section. Simply select the user and the Financial insights permission in the user profile.
Are financial insights based on my personal information?
No. Financial insights are generated using your business’s financial data, including transactions, balances and spending habits.
Are financial insights confidential?
Yes. Users only see insights for accounts or cards they have access to. The data is processed securely and in compliance with privacy standards.
How are financial insights generated and what is their purpose?
Financial insights are designed to help you manage your business finances. They’re based on:
- The transactions your business makes
- The financial habits observed in your business accounts
Some insights help you to detect or prevent issues, such as an alert for an unusual purchase. They notify you of something you might already be aware of, with the overall goal of helping you make more informed decisions.
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