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Mobile services

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Personal

Use Desjardins mobile services to make your standard financial transactions securely and get financial information on your smartphone or tablet, no matter where you are. You can even pay for everyday purchases using Desjardins mobile payment and Apple Pay.

With your Apple Watch or Android Wear smartwatch, you can even check your account balances, save for special projects, and find nearby ATMs, caisses or Desjardins Business centres.

There are no additional fees for using Desjardins mobile services1.

Download free mobile apps for Apple® (iPhone, iPad, iPod touch and Apple Watch) and Android products (smartphones, smartwatches and tablets), as well as a website shortcut for BlackBerry® (smartphones).

You must be a Desjardins caisse member or a Desjardins credit or prepaid cardholder, and be registered for AccèsD to use the AccèsD mobile site. Register

  • Deposit a cheque by taking a picture, without having to go to the caisse or ATM (Apple® and Android apps only).
  • Pay for everyday purchases using Desjardins mobile payment and Apple Pay services (Apple® and Android devices only).
  • Check your caisse, credit card and prepaid card account balances without having to log on with the InstaBalance feature (Apple® and Android apps only). Also available to non-members who are Desjardins credit or prepaid cardholders.
  • Check the balance of your various caisse, credit card and prepaid card accounts. Also available to non-members who are Desjardins credit or prepaid cardholders.
  • Search transactions made over the past 12 months in your various caisse accounts by type and period.
  • Pay your bills, credit card accounts and Accord D financing plan and pay your line of credit.
  • Add organizations for bill payments.
  • Transfer funds between your accounts and between individuals (including transfers to the account of a Desjardins credit card cardholder). Add or delete recipients.
  • Make Interac e-Transfers.
  • Select a monthly plan or change your current one.
  • Open or close a High Interest S@vings Account or invest inTerm S@vings.
  • Create, track, modify a project as part of My Savings Plan or support a loved one's savings plan.
  • Use the Hop 'n S@ve instant savings tool and receive notifications to help you reach your goals (Apple® and Android only).
  • Get access to Desjardins credit card cash advances.
  • Apply for a credit card or mortgage loan.
  • Use the My budget tool to manage your budget and:
    • go over your expenses
    • see a detailed list of your transactions and categorize and exclude them
    • manually add categories and transactions
    • see your budget goals and projects
  • Make an RRSP contribution to your regular savings RRSP account.
  • See, modify or delete pending transactions.
  • Register for AccèsD.
  • Reactivate your AccèsD password.
  • Contact a Desjardins advisor by secure message, whether with your caisse or other Desjardins Group components.

Other:

  • Access new content such as tips, help and information on various products and services.
  • Find a caisse, Desjardins Business centre or ATM.
  • Get the phone numbers to reach us.
  • Use the currency converter.
  • Check rates.
  • Follow the stock market and trade securities on the Disnat mobile site.
  • Check Desjardins job opportunities.
  • Access the Desjardins assistance services and Ajusto mobile apps (Apple and Android apps only).
  • Request a car or tenant insurance quote.
  • See Desjardins Member Advantages.
  • Open an account and become a member.

What is it?

Some Desjardins mobile services tools are now available on Apple Watch and Android Wear.

Apple Pay: A simple, practical and secure way to pay for everyday purchases with your Apple device wherever you see the Apple Pay or contactless payment symbols. On Apple Watch only.

InstaBalance: a quick, easy and secure way to check your caisse accounts, Desjardins credit card and prepaid card balances without having to log on.

Hop ‘n S@ve: a tool that lets you instantly transfer money to a High Interest S@vings account.

Find us: an effective and intuitive locator allowing you to find directions to nearby ATMs, caisses and Desjardins Business centres.

Ajusto: an interactive tool that lets you monitor your driving habits and adjust them if needed, to save up to 25% on your car insurance premium at renewal (On Apple Watch only).

Which operating systems is it compatible with?

Apple Watch
Apple Watch is compatible with iPhones 5 or later, operating on iOs 8.2 or on later versions.

Android Wear
Android Wear is compatible with mobile devices operating on Android 4.4 or on later versions.

How does it work?

Apple Watch

  1. Pair your watch with your iPhone using the Apple Watch app.
  2. Be sure to have Desjardins mobile services downloaded and installed on your phone and that they are activated on your phone's Apple Watch app.
  3. Set up Hop ‘n S@ve and InstaBalance on your phone. Both tools are automatically available on your watch and ready to use.

Android Wear

  1. Pair your watch with your Android phone using Android Wear.
  2. Be sure to have the Desjardins mobile services app installed on your phone. If you don't, once you've downloaded and installed the app, you must resynchronize the apps.
  3. If you're not already using it, set up Hop ‘n S@ve and InstaBalance on your phone. Both tools are automatically available on your watch and ready to use.

Is it secure?

Yes. Desjardins transaction sites optimized for mobile devices that require authentication are secure. They also offer the same security and protection as full sites, such as data encryption and security questions.

Desjardins mobile services users are protected by:

  • a firewall and intrusion detection software
  • data encryption that protects the information sent on the Internet
  • internationally-recognized security standards and practices

Notes about InstaBalance and the Hop 'n S@ve instant savings tool

Hop 'n S@ve and InstaBalance are available as part of the Desjardins mobile services app. Once you set them up, you won't have to log in again to use certain features and get information. These tools are also available on a compatible smartwatch connected to the mobile device. When setting up these tools, Desjardins mobile services users agree to protect their mobile devices and compatible smartwatches.

Learn more about security on mobile devices.

The AccèsD mobile site is secure and offers most of the same security features as the standard AccèsD site. It is covered by the Guaranteed 100% Secure program which ensures that you are refunded in the event of online fraud.

Learn more - Guaranteed 100% Secure

Featured tools

You can now use your mobile device to pay for everyday purchases thanks to Desjardins mobile payment and Apple Pay services.

Leave your wallet and cash at home. It's easy, practical and secure!

Learn more about Desjardins mobile payment and Apple Pay

Thanks to the Apple® Touch ID feature, you can log on to Desjardins mobile services by using your fingerprint instead of your usual username and password.

It's fast, simple and just as secure!

What you need to know

  • The feature is available for AppleMD products only. It can be used on the iPhone 5s and later models, the iPad Pro, iPad Air 2 or iPad mini 3 and later models compatible with iOs 9.
  • Caution: All prints saved on this device can be used to log on to AccèsD or AccèsD Affaires.
  • The feature must be activated on your device in order for you to be able to use it next time you log on to AccèsD or AccèsD Affaires. Otherwise, you will have to activate it in your device's settings first.
  • If you add or delete a fingerprint in your device's settings once the feature has been activated for Desjardins mobile services, the feature will be automatically deactivated in the app for security purposes. You will be able to reactivate it the next time you log on to AccèsD or AccèsD Affaires.
  • If you use more than one device, you must activate the feature on each device.

Mobile deposit allows members to deposit a cheque without having to go to the caisse or ATM. It's easy: simply take a picture of your cheque.

Are you an AccèsD Affaires user? See Mobile deposit for businesses.

How mobile deposit works

  1. You must activate the service and read and agree to the terms of use the first time you use mobile deposit.
  2. Take a photo of the front and back of your cheque using your smartphone or tablet.
  3. Enter the amount of the cheque and select the account you wish to deposit to.
  4. The amount deposited will be available immediately in your account2.
  5. Repeat for each cheque you wish to deposit.

It's easy, quick and free!

What you need to know

  • Most cheques are eligible for mobile deposits.
  • The cheque must in Canadian currency and come from a Canadian financial institution.
  • Mobile deposits can be made to personal chequing accounts or non-registered regular savings accounts.
  • When making a mobile deposit, you must keep the original cheque for 10 days before disposing of it securely.
  • Rules applicable to cheque hold periods are the same as those for cheques deposited at the caisse2.
  • There are deposit limits:
    • Deposits up to $2,000 for cheques from a financial institution in a province other than where your caisse is located.
    • Daily limit of $10,000; $100,000 limit per 30-day period.
  • This feature is free.

Available on Apple Watch and Android Wear!

With InstaBalance, you get fast and easy access to your caisse accounts, Desjardins credit card and prepaid card account balances.

You can use it to:

  • choose the caisse and credit card accounts you want to display.
  • set account limits and goals and display them in number or graph format.
  • set minimum and maximum limits in each of the selected accounts as well as goals to reach (graph display). These amounts have no effect on your accounts. They're there to help you monitor your various accounts.

Once you've set up InstaBalance, you'll no longer have to log in to use it. Without entering your password, you can:

  • check the balances of your selected accounts
  • keep a closer eye on your spending by checking your account information quickly
  • get an accurate picture of your everyday income and expenses if you also use the My budget tool

Try it today with your Desjardins mobile services app for Apple® (iPhone, iPad, iPod touch and Apple Watch) and Android (smartphones, tablets and Android Wear) products.

Available on Apple Watch, Android Wear and in AccèsD Internet!

How it works

  1. Download the Desjardins mobile services app. If you already have it, go to step 2.
  2. Click on the Hop 'n S@ve icon. The first time you use it, you'll be redirected to AccèsD mobile.
  3. Create a savings goal and choose a category. You'll also get all the advantages of a High Interest S@vings Account, which is opened automatically when you create a savings goal, no fees or strings attached. You can create up to 10 savings goals.
  4. Select the source account and enter the amount you want to transfer.
  5. Click Transfer and you're done!

Do it again and again and watch your savings grow! Don't forget to activate notifications to help you reach your goals.

Once you set up Hop 'n S@ve, you won't have to log in again to use it. Without entering a password, you'll be able to:

  • transfer money for your savings goal whenever you want
  • check the balance of your source account and your savings goal
  • see your savings progress in graph and percentage form

Try it today with your Desjardins mobile services app for Apple® (iPhone, iPad, iPod touch and Apple Watch) and Android (smartphones, tablets and Android Wear) products.

® Apple is a registered trademark of Apple Inc.

™ Android is a trademark of Google Inc.

® BlackBerry is a registered trademark of Research In Motion Ltd.

® Interac e-Transfers is a registered trademark of Interac Inc. Used under license.

1. There are no additional fees for using Desjardins mobile services. The same fees for AccèsD Internet cover your activity on the AccèsD mobile site, whether you have a fixed monthly plan, or if you pay for each transaction separately. Ask your mobile service provider if you have questions about your data plan.

2. Availability of funds is subject to Desjardins's hold funds policy and your available funds limit. Contact your caisse to learn the restrictions that apply to individual and business members.

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