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Documents and statements

View and download all your statements and documents online, including void cheques.

Register for online documents and statements

Register to access your documents and statements at any time on AccèsD. You can also save them to your computer and print them if necessary.

Convenient

Easily manage your finances by accessing your documents in 1 place.

Secure

View and download your documents and statements for free in a secure environment.

Environmentally friendly

Save paper by reading your statements and documents online.

How to register for online documents and statements

Register for online documents, statements and tax slips

To access your documents, statements and tax slips securely online, you must first register for this feature on AccèsD.

In the Desjardins mobile services app
  1. Log in to AccèsD.
  2. Select More in the lower right corner, then Statements and documents.
  3. Select Sign up for online documents.
  4. Select Sign up.
  5. Check the box that says I have read and I accept the consent and terms of use.
  6. Select Confirm.
In a web browser
  1. Log in to AccèsD.
  2. Select Statements and documents.
  3. Under Register for online statements and documents, select Accounts, investments and tax information slips.
  4. Select Register.
  5. Check the box that says I have read the Consent and Terms of Use.
  6. Select Confirm.

Your first statement will be available the following month.

Register for Capital régional et coopératif Desjardins (CRCD) investment statements

  1. Log in to AccèsD.
  2. Select Statements and documents.
  3. Under Investment statements and documents, select Capital régional et coopératif Desjardins.
  4. Under How do you want to receive your documents?, select Edit.
  5. Select Online documents under Investment and confirmation statements.
  6. Select Save.

Once you're registered for online statements, you'll no longer receive documents, statements or tax slips by mail. You'll get a message in your secure AccèsD message box when a new investment document or tax slip is available. You won't receive notifications for account statements.

Download a void cheque

Need a void cheque for payroll direct deposits or pre-authorized payments? You can provide a regular cheque with "VOID" written on it or download a void cheque on AccèsD

How to download a void cheque

In the Desjardins mobile services app

  1. Log in to AccèsD.
  2. Select Accounts, then the everyday account of your choice.
  3. Select the Information tab.
  4. Select Void cheque under the account you want the cheque for.

On a web browser

  1. Log in to AccèsD.
  2. In the menu on the right, select More options.
  3. Select Void cheque.
  4. From the table, select Void cheque next to the account you want the cheque for.

How to read a void cheque

5-digit transit number (caisse or branch identification number)

3-digit institution number

6-digit account or folio number (including zeros)

Check digit

Your account statement

Your online account statement is available on AccèsD the first day of the month and is retrievable for 7 years.

How to view your statement online

 Step 1

Log in to your accounts

Log in to AccèsD, then select Accounts.

 Step 2

Make your selection

Select your everyday account, then select the Statements tab.

 Step 3

View your statement

Choose the month you want to view.

Understanding your account statement

Folio number and time period

Transaction date

3-letter transaction code

Transaction description (such as payment, withdrawal, deposit, transfer, cheque)

Balance after transaction

See the list of transaction codes and what they mean

Here's a list of the 3-letter codes you may find in your ATM and account statements.

If you make a transaction at a caisse you're not a member of (inter-caisses), an "I" shows up before the code.

 Transaction code definitions
Transaction code Definition
PUR Purchase
SCI Life insurance premium on social capital
ADM Service charges
RSI Life insurance premium on Regular Savings Account
TSI Life insurance premium on term savings account
ATQ Fast cash ATM withdrawal
CAN Purchase correction or refund correction cancellation
CHI Life insurance premium on Everyday Transaction Account
PAP Preauthorized purchase
BNU Bonus: Desjardins BONUSDOLLARS rebate
CCR Deposit through clearing
CRC Correction for in-caisse deposit
DDC or DIC or SLC Direct deposit correction
DRC Correction for in-caisse withdrawal
ATC ATM withdrawal correction
CHG Canadian exchange rate on foreign ATM transaction
INC Interest correction
ARC Pre-authorized payment correction
CGR Merchandise return credit
HSC Payroll deduction correction
SLC Direct deposit correction
CR Miscellaneous in-caisse deposit
CCQ Cheque
LCD Deposit from line of credit
ATD ATM deposit
DIR or IDD or IDF Direct deposit
DET Deposit - transfer from other institution
MCD Mobile cheque deposit
NBD Deposit at the counter
DR Miscellaneous in-caisse withdrawal
WVD Money transfer from credit card
DTV Deposit - overdraft transfer from credit card
CRN Returned item charges
ODC Overdraft interest charges
CLS Closing of account
ATI Payment of a bill or money transfer to a credit card account
CLX Irregular loan or line of credit closing
FIX Fixed service charges
COP Loan or line of credit file - opening charges
CRL Loan or line of credit renewal charges
CAM Account maintenance charges
CFT Funds transfer charges
SEM Multiproject Option service charges
SHI Interest on social capital
SVI Interest on Regular Savings Account
TDI Interest on term savings account
INT Interest on Everyday Transaction Account
IPS Interest permanent or capital shares
SSI Interest on surplus shares
MEQ Direct Deposit from the Ministère de l'éducation du Québec
OPN Opening of account
ACB AccèsD bill payment
DAB Bill payment made through an AccèsD Services advisor
NCB Bill payment at the counter (no fee)
CCB Bill payment at the counter (with fee)
WWB Bill payment
PAP Preauthorized purchase
PAW Preauthorized withdrawal (ex: investments)
FWD Deposit carried forward
WD Withdrawal at the counter
ATW ATM withdrawal
SCD ATM withdrawal (ATM of another institution)
DCH Member dividends on administrative charges
REB Member dividends on savings and loans
CHQ Cheque
DW Preauthorized payment
HS or HSA Payroll deduction
RTN Returned cheque
SAL Salary
ADM Service charges
SL Direct deposit
IFT International funds transfer
ACT Transfer between accounts
TAM Transfer of matured term savings account
TAL Automatic loan or line of credit payment
WBT Transfer to Desjardins folio from other institution
TTR Transfer between accounts in same folio at the counter
TDA Transfer between accounts through an AccèsD Services advisor
WDT Withdrawal - Money transfer to credit card
AV Loan disbursement
WPT Transfer from line of credit to Everyday Transaction Account
TF Transfer between folios
TFC Inter-Caisse or inter-institution transfer
TFF Transfer between folios
TFI Inter-Caisse or inter-institution transfer
ATT Transfer at a Desjardins ATM
TIC Inter-currency transfer
TMO Manual transfer at the counter
TR Automatic transfer within same folio
CC Certified cheque
TAP Periodic transfer to or from term savings account
TTP Transfer - Retirement products
WMT

Withdrawal - Money transfer to folio

Deposit - Money transfer

Withdrawal - Interac e-Transfer® transfer

Deposit - Interac e-Transfer transfer

WWT Transfer or cash advance
ACP Line of credit payment on the phone with AccèsD
ATP ATM line of credit payment
WWP Line of credit payment online on AccèsD

Your investment documents and statements

Your investment documents and statements are issued at different times. The amount of time they're available to view on AccèsD depends on the document.

How to view your statement online

 Step 1

Open your browser

Log in to the web version of AccèsD on your computer, then select Statements and documents. This feature isn't available in the mobile app.

 Step 2

Make your selection

Under Investment statements and documents, select Capital régional et coopératif Desjardins.

 Step 3

View your document

Choose your investment and select your document.

How long documents stay on AccèsD

Market-linked guaranteed investments
 How long market-linked guaranteed investment documents are available on AccèsD
Document Time available to view
Fees and losses notice 7 years
Other notices 3 months
Investment agreement Duration of the term of the product
Term savings investments
 How long term savings investment documents are available on AccèsD
Document Time available to view
Notice of renewal Until a new notice of renewal is issued or the account is closed
Guaranteed investment certificate Duration of the term of the product
Registered plan enrollment agreement Duration of the term of the product
Online Term S@vings notice (offered online only) 90 days
Desjardins Funds

Desjardins Funds investment statements are issued 4 times a year, in April, July, October and January.

 How long Desjardins Funds investment documents are available on AccèsD
Document Time available to view
Fund Facts 1 year
Transaction notices 4 months
Desjardins Funds financial statements 1 year
Desjardins Funds management reports 1 year
Investment statements, investment performance reports and reports on fees and other compensation 1 year
Capital régional et coopératif Desjardins

Capital régional et coopératif Desjardins investment statements are issued twice a year. They're generally available in mid-March and mid-September.

 How long Capital régional et coopératif Desjardins investment statements are available to view on AccèsD.
Document Time available to view
Investment statements 2 years

Your tax slips

Your investment tax slips include provincial and federal information slips required for your income tax return, such as the RL-3 and the T5.

You can get your tax information slips on AccèsD for:

  • Your Market-Linked Guaranteed Investments
  • Your term savings investments
  • Your Desjardins Funds
  • Your Capital régional et coopératif Desjardins shares

If you have investments with one or more other individuals, you'll only be able to access your tax slips online if you’re the main investment holder.

You can view these slips on AccèsD for 7 years after they're issued.

How to view your statement online

 Step 1

Open your browser

Log in to the web version of AccèsD on your computer, then select Statements and documents. This feature isn't available in the mobile app.

 Step 2

Select your tax slips

Under Tax information slips for income tax return, select Tax information slips, then select the investment.

FAQ

How do I print my online account statement?

To print your account statement, you must log in to AccèsD on a web browser. This feature isn't available in the mobile app.

  1. Log in to AccèsD.
  2. Go to the Accounts section.
  3. Select your everyday account.
  4. On the following page, select the Statements tab.
  5. Choose the statement you want to print.
  6. Download the statement.
  7. Print your statement.
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