Documents and statements
View and download all your statements and documents online, including void cheques.
Register for online documents and statements
Register to access your documents and statements at any time on AccèsD. You can also save them to your computer and print them if necessary.
Convenient
Easily manage your finances by accessing your documents in 1 place.
Secure
View and download your documents and statements for free in a secure environment.
Environmentally friendly
Save paper by reading your statements and documents online.
Register for online documents, statements and tax slips
To access your documents, statements and tax slips securely online, you must first register for this feature on AccèsD via a web browser. You can't register in the mobile app.
- Log in to AccèsD.
- Select Statements and documents.
- Under Register for online statements and documents, select Accounts, investments and tax information slips.
- Select Register.
- Check the box that says I have read the Consent and Terms of Use.
- Select Confirm.
Your first statement will be available the following month.
Register for Capital régional et coopératif Desjardins (CRCD) investment statements
- Log in to AccèsD.
- Select Statements and documents.
- Under Investment statements and documents, select Capital régional et coopératif Desjardins.
- Under How do you want to receive your documents?, select Edit.
- Select Online documents under Investment and confirmation statements.
- Select Save.
Once you're registered for online statements, you'll no longer receive documents, statements or tax slips by mail. You'll get a message in your secure AccèsD message box when a new investment document or tax slip is available. You won't receive notifications for account statements.
Download a void cheque
Need a void cheque for payroll direct deposits or pre-authorized payments? You can provide a regular cheque with "VOID" written on it or download a void cheque on AccèsD
In the Desjardins mobile services app
- Log in to AccèsD.
- Select Accounts, then the everyday account of your choice.
- Select the Information tab.
- Select Void cheque under the account you want the cheque for.
On a web browser
- Log in to AccèsD.
- In the menu on the right, select More options.
- Select Void cheque.
- From the table, select Void cheque next to the account you want the cheque for.
How to read a void cheque
5-digit transit number (caisse or branch identification number)
3-digit institution number
6-digit account or folio number (including zeros)
Check digit
Your account statement
Your online account statement is available on AccèsD the first day of the month and is retrievable for 7 years.
How to view your statement online
Step 2
Make your selection
Select your everyday account, then select the Statements tab.
Step 3
View your statement
Choose the month you want to view.
Understanding your account statement
Folio number and time period
Transaction date
3-letter transaction code
Transaction description (such as payment, withdrawal, deposit, transfer, cheque)
Balance after transaction
Here's a list of the 3-letter codes you may find in your ATM and account statements.
If you make a transaction at a caisse you're not a member of (inter-caisses), an "I" shows up before the code.
| Transaction code | Definition |
|---|---|
| PUR | Purchase |
| SCI | Life insurance premium on social capital |
| ADM | Service charges |
| RSI | Life insurance premium on Regular Savings Account |
| TSI | Life insurance premium on term savings account |
| ATQ | Fast cash ATM withdrawal |
| CAN | Purchase correction or refund correction cancellation |
| CHI | Life insurance premium on Everyday Transaction Account |
| PAP | Preauthorized purchase |
| BNU | Bonus: Desjardins BONUSDOLLARS rebate |
| CCR | Deposit through clearing |
| CRC | Correction for in-caisse deposit |
| DDC or DIC or SLC | Direct deposit correction |
| DRC | Correction for in-caisse withdrawal |
| ATC | ATM withdrawal correction |
| CHG | Canadian exchange rate on foreign ATM transaction |
| INC | Interest correction |
| ARC | Pre-authorized payment correction |
| CGR | Merchandise return credit |
| HSC | Payroll deduction correction |
| SLC | Direct deposit correction |
| CR | Miscellaneous in-caisse deposit |
| CCQ | Cheque |
| LCD | Deposit from line of credit |
| ATD | ATM deposit |
| DIR or IDD or IDF | Direct deposit |
| DET | Deposit - transfer from other institution |
| MCD | Mobile cheque deposit |
| NBD | Deposit at the counter |
| DR | Miscellaneous in-caisse withdrawal |
| WVD | Money transfer from credit card |
| DTV | Deposit - overdraft transfer from credit card |
| CRN | Returned item charges |
| ODC | Overdraft interest charges |
| CLS | Closing of account |
| ATI | Payment of a bill or money transfer to a credit card account |
| CLX | Irregular loan or line of credit closing |
| FIX | Fixed service charges |
| COP | Loan or line of credit file - opening charges |
| CRL | Loan or line of credit renewal charges |
| CAM | Account maintenance charges |
| CFT | Funds transfer charges |
| SEM | Multiproject Option service charges |
| SHI | Interest on social capital |
| SVI | Interest on Regular Savings Account |
| TDI | Interest on term savings account |
| INT | Interest on Everyday Transaction Account |
| IPS | Interest permanent or capital shares |
| SSI | Interest on surplus shares |
| MEQ | Direct Deposit from the Ministère de l'éducation du Québec |
| OPN | Opening of account |
| ACB | AccèsD bill payment |
| DAB | Bill payment made through an AccèsD Services advisor |
| NCB | Bill payment at the counter (no fee) |
| CCB | Bill payment at the counter (with fee) |
| WWB | Bill payment |
| PAP | Preauthorized purchase |
| PAW | Preauthorized withdrawal (ex: investments) |
| FWD | Deposit carried forward |
| WD | Withdrawal at the counter |
| ATW | ATM withdrawal |
| SCD | ATM withdrawal (ATM of another institution) |
| DCH | Member dividends on administrative charges |
| REB | Member dividends on savings and loans |
| CHQ | Cheque |
| DW | Preauthorized payment |
| HS or HSA | Payroll deduction |
| RTN | Returned cheque |
| SAL | Salary |
| ADM | Service charges |
| SL | Direct deposit |
| IFT | International funds transfer |
| ACT | Transfer between accounts |
| TAM | Transfer of matured term savings account |
| TAL | Automatic loan or line of credit payment |
| WBT | Transfer to Desjardins folio from other institution |
| TTR | Transfer between accounts in same folio at the counter |
| TDA | Transfer between accounts through an AccèsD Services advisor |
| WDT | Withdrawal - Money transfer to credit card |
| AV | Loan disbursement |
| WPT | Transfer from line of credit to Everyday Transaction Account |
| TF | Transfer between folios |
| TFC | Inter-Caisse or inter-institution transfer |
| TFF | Transfer between folios |
| TFI | Inter-Caisse or inter-institution transfer |
| ATT | Transfer at a Desjardins ATM |
| TIC | Inter-currency transfer |
| TMO | Manual transfer at the counter |
| TR | Automatic transfer within same folio |
| CC | Certified cheque |
| TAP | Periodic transfer to or from term savings account |
| TTP | Transfer - Retirement products |
| WMT | Withdrawal - Money transfer to folio Deposit - Money transfer Withdrawal - Interac e-Transfer® transfer Deposit - Interac e-Transfer transfer |
| WWT | Transfer or cash advance |
| ACP | Line of credit payment on the phone with AccèsD |
| ATP | ATM line of credit payment |
| WWP | Line of credit payment online on AccèsD |
Your investment documents and statements
Your investment documents and statements are issued at different times. The amount of time they're available to view on AccèsD depends on the document.
How to view your statement online
Step 1
Open your browser
Log in to the web version of AccèsD on your computer, then select Statements and documents. This feature isn't available in the mobile app.
Step 2
Make your selection
Under Investment statements and documents, select Capital régional et coopératif Desjardins.
Step 3
View your document
Choose your investment and select your document.
How long documents stay on AccèsD
| Document | Time available to view |
|---|---|
| Fees and losses notice | 7 years |
| Other notices | 3 months |
| Investment agreement | Duration of the term of the product |
| Document | Time available to view |
|---|---|
| Notice of renewal | Until a new notice of renewal is issued or the account is closed |
| Guaranteed investment certificate | Duration of the term of the product |
| Registered plan enrollment agreement | Duration of the term of the product |
| Online Term S@vings notice (offered online only) | 90 days |
Desjardins Funds investment statements are issued 4 times a year, in April, July, October and January.
| Document | Time available to view |
|---|---|
| Fund Facts | 1 year |
| Transaction notices | 4 months |
| Desjardins Funds financial statements | 1 year |
| Desjardins Funds management reports | 1 year |
| Investment statements, investment performance reports and reports on fees and other compensation | 1 year |
Capital régional et coopératif Desjardins investment statements are issued twice a year. They're generally available in mid-March and mid-September.
| Document | Time available to view |
|---|---|
| Investment statements | 2 years |
Your tax slips
Your investment tax slips include provincial and federal information slips required for your income tax return, such as the RL-3 and the T5.
You can get your tax information slips on AccèsD for:
- Your Market-Linked Guaranteed Investments
- Your term savings investments
- Your Desjardins Funds
- Your Capital régional et coopératif Desjardins shares
If you have investments with one or more other individuals, you'll only be able to access your tax slips online if you’re the main investment holder.
You can view these slips on AccèsD for 7 years after they're issued.
How to view your statement online
Step 1
Open your browser
Log in to the web version of AccèsD on your computer, then select Statements and documents. This feature isn't available in the mobile app.
Step 2
Select your tax slips
Under Tax information slips for income tax return, select Tax information slips, then select the investment.
FAQ
To print your account statement, you must log in to AccèsD on a web browser. This feature isn't available in the mobile app.
- Log in to AccèsD.
- Go to the Accounts section.
- Select your everyday account.
- On the following page, select the Statements tab.
- Choose the statement you want to print.
- Download the statement.
- Print your statement.