2-step verification

2-step verification

Log in to AccèsD more securely by turning on 2-step verification.

Turn on 2-step verification

Follow the steps

If your username is your email address, you are automatically required to log in with 2-step verification.

About 2-step verification

2-step verification means providing 2 pieces of information to confirm your identity. By turning this feature on, you're adding an extra layer of security when logging in to AccèsD. Plus, you reduce the risk of falling victim to identity theft and certain types of online fraud.

Once you've entered your username and password on AccèsD, a single-use security code will be sent to you. You'll have to enter the code to log in to your account.

2-step verification is available to both personal and business members.

How to turn on 2-step verification

If your username is your email address, you are automatically required to log in with 2-step verification. If not, here's how to turn it on:

  1. Log in to AccèsD.

  2. Under Quick access, select Security.

  3. On the Security and password screen, select 2-step verification.

  4. Select Enable.

  5. Choose how you want to receive the single-use security code.

  6. Enter the security code and then select Continue.

  1. Log in to AccèsD - This link will open in a new window.
  2. On the Overview page, in the right-hand menu, select Security.

  3. On the Security and password screen, select 2-step verification.

  4. Select Enable.

  5. Choose how you want to receive the single-use security code.

  6. Enter the security code and then select Continue.

Our members and clients matter to us. That's why we created Desjardins Identity Protection, one of the best protection programs in Canada.
Learn more about this security solution

3 tips to protect your account

  1. Update your contact information on AccèsD
    Make sure your cellphone number and other personal contact information are up to date in Profile and preferences.
  2. Enable auto-locking on your electronic devices
    Adjust the settings of your devices so they lock automatically when they're not being used.
  3. Only install apps from reliable sources
    Apps from untrustworthy sources could be infected with viruses that destroy your files or record your keystrokes.

More tips for protecting your computer

More tips for protecting your mobile device

FAQ – 2-step verification

Technical support

Having trouble turning on or using 2-step verification? Call us:

Personal members

1-800-CAISSES (1-800-224-7737)
7 days a week, 9:00 a.m. to 9:00 p.m.

Business members

1-888-233-2473
Monday to Friday, 8:00 a.m. to 8:00 p.m.
Saturday and Sunday, 8:30 a.m. to 4:30 p.m.