Turn on 2-step verification
Turn on 2-step verification
Log in to AccèsD more securely by turning on 2-step verification. Follow these quick and easy steps to enable the feature.
Learn more about this security solution
About 2-step verification
2-step verification means providing 2 types of information to confirm your identity. By turning this feature on, you're adding a step that provides an extra layer of security when logging in to AccèsD
.It's simple: once you've entered your password on AccèsD, a single-use security code will be sent to you by notification from the mobile app or by text message. You'll have to enter the code to log in to your account.
2-step verification is available to both personal and business members.
What it's for
By adding a security code to your password, you'll have extra protection when you use AccèsD to:
- Reduce the risk of identity theft
- Avoid certain types of online fraud
How to turn on 2-step verification
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Under Quick access, select Security.
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In the Security and password screen, select 2-step verification.
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Select Turn on to turn on the feature.
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Choose whether you want to receive the single-use security code via notification in the Desjardins mobile app or by text message.
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Enter the security code and then select Continue. 2-step verification is now turned on.
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On the Overview page, select Profile and preferences and then choose Security and password.
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In the Security and password screen, select 2-step verification.
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Select Turn on to turn on the feature.
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Choose whether you want to receive the single-use security code via notification in the Desjardins mobile app or by text message.
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Enter the security code and then select Continue. 2-step verification is now turned on.
Ready to enable 2-step verification?
Log in to AccèsD with your computer, tablet or smartphone to turn on the feature.
Log in to AccèsD3 account access protection tips
- Update your contact information on AccèsD
Make sure your cellphone number and other personal contact information is up to date in Profile and preferences. - Enable auto-locking on your electronic devices
Adjust the settings of your devices so they lock automatically when they're not being used. - Only install apps from reliable sources
Apps from untrustworthy sources could be infected with viruses that destroy your files or record your keystrokes.
FAQ – 2-step verification
Technical support
Having trouble turning on or using 2-step verification? Call us:
Personal members
1-800-CAISSES (1-800-224-7737)
7 days a week, 9:00 a.m. to 9:00 p.m.
Business members
1-888-233-2473
Monday to Friday, 8:00 a.m. to 8:00 p.m.
Saturday and Sunday, 8:30 a.m. to 4:30 p.m.
