Fraud alerts: Protect your identity and finances
Security alerts to prevent fraud
Protect your identity and bank accounts from fraud by responding to alerts on your cellphone.
Enhanced security
If we notice unusual transactions or suspicious logins to your AccèsD account, we’ll send you push notifications or text alerts to verify your identity. Text alerts are sent from the following short codes:
- 337501
- 337502
- 337503
- 337504
Advantages
Free
This fraud prevention service is available free of charge to our members and clients.
Simple
Quickly reply to confirm whether it was you. That's it!
Secure
These alerts help you guard against identity theft and fraud.
How security alerts work
Credit card alerts
If we detect any unusual activity in your credit card account, we'll send you a text message or notification right away to confirm the transaction.
Push notifications
To be notified of suspicious transactions on your credit card, you need to turn on push notifications on AccèsD.
- Log in to AccèsD.
- Select Security.
- Select Devices.
- Under Is this your device? answer Yes if the device shown belongs to you.
- Select Back, then Back to overview.
- Select More.
- Select Profile and preferences, then Notifications.
- Select Allow notifications.
Make sure notifications are allowed in your device settings as well.
Text messages
To get alerts by text message, you need to have a cellphone number on AccèsD.
- Log in to AccèsD
- In the Contact information section, under Main number, select Edit.
- Change your cellphone number and select Confirm.
- Make sure the information is correct and select Confirm.
Sample text message
Confirm if you recognize the transaction
- If you made the transaction, reply Yes.
- If you didn't make the transaction, reply No and call the number on the back of your credit card.
AccèsD alerts
Notifications
We'll alert you of any unusual activity in your AccèsD account, for example suspicious transactions or login attempts.
- Log in to AccèsD.
- Select Security.
- Select Devices.
- Under Is this your device? answer Yes if the device shown belongs to you.
- Select Back, then Back to overview.
- Select More.
- Select Profile and preferences, then Contact information.
- Select Activate to turn on notifications.
Make sure notifications are allowed in your device settings as well.
Text messages
We'll alert you by text message if we notice any unusual activity in your AccèsD account, such as a suspicious login. To receive security alerts, you need to have a cellphone number on AccèsD.
- Log in to AccèsD.
- Select Security.
- Select Identity verification and alerts.
- Under Phone number, select Add.
- Enter the number and select Continue.
- You'll get a verification code by text message to confirm your number.
- Enter the code and select Continue.
We'll alert you by email of any unusual activity in your AccèsD account, for example a change of password. To get email alerts, you need to have an email address on AccèsD.
To receive these security alerts, you'll need to provide an email address.
- Log in to AccèsD
- Select Security.
- Select Identity verification and alerts.
- Under Email address, select Add.
- Enter the email address and select Continue.
- Enter the code and select Continue.
Confirm or deny the login
- If it was you who logged in, reply Yes and continue using AccèsD.
- If you did not log in, reply No and call us at 1-866-335-0338. Your AccèsD session will be temporarily deactivated as a precaution.
What we'll never ask
Pay special attention to messages that look like they're from your financial institution. Scammers copy legitimate messages in an attempt to get your personal or banking information.
We'll never send you a security alert asking you to click a link to log in to AccèsD or to send us your personal information.
Extra security with 2-step verification
Turn on 2-step verification to add an extra layer of security to your AccèsD account. It's a good way to avoid online scams and better protect your identity.
Further reading
Account security on AccèsD
Check out the Security section on AccèsD for personalized recommendations and tips on how to keep your account as secure as possible.
Phishing
Know how to spot a phishing attempt and what to do when in doubt? This type of scam is becoming very popular. Learn how to avoid it.
Desjardins Identity Protection
We offer protection to safeguard your assets and support you if your identity is stolen.
More on security
Discover our security measures and what you can do to protect yourself.