Fraud alerts: protect your identity and your finances

Security alerts to prevent fraud

Protect your identity and bank accounts from fraud by responding to alerts on your cellphone.

What are security alerts?

Security alerts are messages we send you by push notification or text message to confirm your identity and certain transactions. You'll receive one if we detect a suspicious login to your AccèsD account or unusual activity on your credit card.

Advantages

Free

This fraud prevention service is available free of charge to our members and clients.

Simple

Quickly reply to confirm whether it was you. That's it!

Secure

These alerts help you guard against identity theft and fraud.

How security alerts work

Credit card alerts

If we detect unusual activity on your credit card account, we'll send you a text message to confirm the transaction in real time. To receive these alerts, you need to have a cellphone number in your credit card file.

  1. Log in to AccèsD.
  2. Go to the Options drop-down menu to the right of your credit card account.
  3. Select Manage card, then Manage account.
  4. In the left-hand menu, select Change your address.
  5. Under Telephone number, add or change your cellphone number.
  6. Click Continue, then Confirm.
Log in to AccèsD

Confirm or deny the transaction

  • If you made the transaction, reply Yes.
  • If you didn't make the transaction, reply No and call us at the phone number on the back of your credit card.

Sample text message

Hi TATIANNA SAVARD, a transaction for one thousand Canadian dollars and ten cents was made at CIE ELAURA COUTU with your Desjardins Visa credit card 
ending in 4012. Was this you? Text YES or NO.

logo d'AccèsD AccèsD login alerts

Push notification

If you use the Desjardins mobile services app, we can send you push notifications to confirm your identity if we detect a suspicious login to your AccèsD account. To receive these alerts, you need to turn on push notifications.

  1. Log in to the Desjardins mobile services app.
  2. In the menu at the bottom, tap More.
  3. Tap Profile and preferences, then Notifications.
  4. Tap Allow notifications.

You can also turn on notifications in your cellphone settings.

Learn more about Desjardins mobile services

Text message

If we detect an unusual login to your AccèsD account, we'll send you a text message. To receive these alerts, you need to have a cellphone number on AccèsD.

  1. Log in to AccèsD.
  2. In the right-hand menu, select Profile and preferences.
  3. Select Change contact information.
  4. Under Phone and email, click Edit.
  5. Add or change your cellphone number.
  6. Click OK, then Confirm.
Log in to AccèsD
Confirm or deny the login
  • If it was you who logged in, reply Yes and continue using AccèsD.
  • If you did not log in, reply No and call us at 1-866-335-0338. Your AccèsD session will be temporarily deactivated as a precaution.

What we'll never ask

Pay special attention to messages that look like they're from your financial institution. Scammers copy legitimate messages in an attempt to get your personal or banking information.

We'll never send you a security alert asking you to click a link to log in to AccèsD or to send us your personal information.

Extra security with 2-step verification

Turn on 2-step verification to add an extra layer of security to your AccèsD account. It's a good way to avoid online scams and better protect your identity.

Discover 2-step verification

Further reading

Account security on AccèsD

Check out the Security section on AccèsD for personalized recommendations and tips on how to keep your account as secure as possible.

Learn more about the AccèsD Security section

Phishing

Know how to spot a phishing attempt and what to do when in doubt? This type of scam is becoming very popular. Learn how to avoid it.

Learn more about phishing

Desjardins Identity Protection

We offer protection to safeguard your assets and support you if your identity is stolen.

Discover Desjardins Identity Protection

More on security

Discover our security measures and what you can do to protect yourself.

Learn more about Security

FAQ – Security alerts