Security

Security

More ways to keep you safe

Stay in control and enhance your account security with the features in the Security section of AccèsD.

Learn more about Security

Desjardins Identity Protection

Learn more about the 4 components of this protection which is offered to all our members and clients.

Learn more  about Desjardins Identity Protection

Votre protection. Notre priorité.

Detect and report fraud

Security section Enhance your account security with the features in the Security section of AccèsD.
Phishing Fraudulent emails and text messages: Never share your personal or financial information.
Refunds in the event of fraud

You'll be 100% protected if fraudulent transactions are charged to your card.

 Refunds in the event of fraud
Fraud and scams

Scammers have creative ways of getting money from their victims. Stay ahead of their game!

Watch out for scams

See the Government of Canada's Little black
book of scams

Report fraud
Lost or stolen card Use the Lock card feature to temporarily block the use of a lost or stolen card. You'll avoid fraudulent transactions while trying to locate your card or having it replaced.
Assistance services

Get help from experts and specialized lawyers with assistance services available for free to Desjardins members.

Desjardins protects you

Our security measures Learn about the technological solutions and practices used by Desjardins to protect your transactions and personal information.
Secured communication with your advisor Securely share confidential information with your advisor.
Why replace a credit card? Learn why and how a credit card can be compromised.
Mobile version of sites Benefit from the same level of security on your mobile device as on your computer.
Report a potential vulnerability Desjardins Group is highly committed to protecting your information and ensuring the availability of its services.

Security best practices

Protect your account

Follow these rules to secure your account.

Choose a good password

Logging on and secret questions

Logging off
Protect your devices

Be proactive and cautious every day by protecting your computer, mobile phone and tablet.

Computer

Mobile phone and tablet
Protect your identity

Restrict public access to your personal information and protect it.

Protect yourself against identity theft

Protecting yourself against identity theft – Youth
How to protect your business against cyberthreats

Learn what you can do to make your business safer.
Test your web security knowledge and behaviour  - This link will open in a new window.

Client services

Contact us in the case of an emergency.

Montreal area
514-CAISSES (514-224-7737)

Elsewhere in Quebec, Canada and the U.S. (except Hawaii)
1-800-CAISSES (1-800-224-7737)

Other countries
514-397-4610 (call collect)
or
Contact Visa's Global Customer Assistance Service