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Security

Fraud prevention via text message or email

If you've already provided your mobile number or email address, we'll be able to contact you to confirm transactions made on your credit card. To learn more, see Fraud prevention service via text message or email.

Report fraud

Lost or stolen card

Report your card lost or stolen immediately to prevent fraudulent transactions on your account.

Phishing

Protect your account from fraudulent emails pretending to be from Desjardins.

Identity theft

Get help from competent lawyers with assistance services available for free to Desjardins members.

COMPROMISED CREDIT CARDS

Cloning and computer security breaches are commonly-used scams to compromise credit cards.

Other fraud

Report any fraud that could be detrimental to Desjardins members to the authorities.

Desjardins protects you

FRAUD PREVENTION Service VIA TEXT message OR EMAIL

See how the transaction confirmation service works.

Secured communication with your advisor

Securely share confidential information with your advisor.

How we protect your privacy

Desjardins takes several measures to protect your personal information.

Our security measures

Learn about the technological solutions and practices used by Desjardins to protect your transactions and personal information.

Mobile version of sites

Benefit from the same level of security on your mobile device as on your computer.

Report a potential vulnerability

Desjardins Group is highly committed to protecting your information and ensuring the availability of its services.

Tips from our experts

On your mobile device

Simple tips to protect your mobile device and personal information.

5 essential tips to protect your mobile device
Mobile services - Security FAQ

Online

Protect your computer from online threats and prying eyes.

Use AccèsD securely
Protect your computer
Check the authenticity of email
Choose a good password

When you invest

Your hard-earned money deserves to grow in the right hands. Learn to recognize fraudulent investment opportunities.

Investment fraud prevention
Déjouer la fraude financière en 5 bonnes questions (in French only) - External link. This link will open in a new window.

Spot fraud and scams

Scammers have creative ways of getting money from their victims. Stay ahead of their game!

Watch out for scams
Elder abuse prevention
The Government of Canada's little black book of scam - External link. This link will open in a new window.

Protect your personal information

Limit public access to your personal information and protect yourself against identity theft.

Information you need to protect
Identity restoration kit

On social media

Set yourself a few basic rules to protect your privacy and reputation.

Use social networks in a secure manner

How to protect your business against cyberthreats

Learn what you can do to make your business safer.

Cybersecurity Kit

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