Security
Security
All you need to know to get cyber safe and protect your account and information.
Desjardins Identity Protection
This 4-part protection offers you Equifax credit monitoring, support and reimbursements if your identity is stolen, plus asset protection. In case of confirmed identity theft, get help and reimbursement of certain expenses.
Discover Desjardins Identity ProtectionDetect and report fraud
How to recognize and prevent fraud
Fraudsters are always coming up with new ways to get your personal information or money. Hone your instincts and stay ahead of the game!
- Protect yourself from identity theft
- Find out how to spot a phishing scam
- Know how to recognize a get-rich-quick scam
- Prevent investment fraud
Learn about other types of scams
What to do in the event of fraud
Think you may be a victim of fraud? Notify us of any unauthorized transactions made with your card. If fraud is confirmed, you can get reimbursed.
Lock your credit or debit card
If any of your cards has been lost, stolen or damaged or if you haven’t received it within 10 days, we recommend you lock it temporarily or get it replaced.
Manage your AccèsD account security
With a secure AccèsD account, you can do your online banking with peace of mind. Be sure to take advantage of our features and tips to better protect your information and money.
Security section on AccèsD
Get personalized recommendations on how to better secure your account. You can manage your settings here too.
Your security is our priority
Whether you do your banking online or at the caisse, we're committed to keeping your information secure. Learn more about the practices and measures in place to protect the privacy of your information.
We protect your personal information
How we do it
- We don't share information about you without your consent.
- Our teams aren't authorized to ask you for your password or PIN.
- We never send text messages or emails asking for confidential information.
Credit card replacement as a preventive measure
Did you know we replace your card if you used it in stores where fraud has occurred?
Security alerts
Receive alerts through security notifications or by text or email to protect you from credit card fraud and identity theft.
Secure authentication with the Interac verification service
Verify your identity with certain service providers using your AccèsD login credentials. The Interac® verification service makes life easier!
Designate a trusted contact person
Designating a trusted contact person is a good way to ensure the effective management of your finances if you find yourself in a vulnerable situation.
Security practices for your business
Have your own business? Learn how you can protect it from cyberthreats.
Protect your devices and documents
Security of connected devices
Learn how to securely use devices that connect to the internet, such as your computer, cellphone or tablet.
Confidential documents
Discover our document sharing feature: a secure way to share confidential information. Check out our tips for sending documents by email.
Questions?
If you have questions about security, call us.
Montreal area
514-CAISSES (514-224-7737)
Elsewhere in Canada and the US
1-800-CAISSES (1-800-224-7737)
Other countries
514-397-4610 (collect call)
If you have a credit card issue, you can also contact Visa.
Contact Visa's Global Customer Assistance Service - External link.