Security

Security

Fraud prevention service

Confirm your identity and transactions made on your account.

Learn more about fraud prevention services

All our members and clients are now covered by Desjardins Identity Protection.

Learn more about Desjardins Identity Protection

Detect and report fraud

Lost or stolen card Report your card lost or stolen immediately to prevent fraudulent transactions on your account.
Phishing Fraudulent emails and text messages: Never share your personal or financial information.
Assistance services

Get help from competent lawyers with assistance services available for free to Desjardins members.

Assistance services
Fraud and scams

Scammers have creative ways of getting money from their victims. Stay ahead of their game!

Watch out for scams

The Government of Canada's The little black
book of scams

Report fraud
Refunds in the event of fraud

You'll be 100% protected if fraudulent transactions are charged to your card.

 Refunds in the event of fraud

Desjardins protects you

Youth - Protecting your identity Protect your identity and your financial information to avoid becoming a fraud victim .
Why replace a credit card? Learn why and how a credit card can be compromised.
Secured communication with your advisor Securely share confidential information with your advisor.
Our security measures Learn about the technological solutions and practices used by Desjardins to protect your transactions and personal information.
Mobile version of sites Benefit from the same level of security on your mobile device as on your computer.
Report a potential vulnerability Desjardins Group is highly committed to protecting your information and ensuring the availability of its services.

Cyber Hygiene

Protect your device

Be proactive and cautious every day by protecting your computer, mobile phone and tablet.

Computer

Mobile phone and tablet
Protect your account

Follow these rules to secure your account.

Choose a good password

Logging on and secret questions

Logging off
Protect your identity

Restrict public access to your personal information and protect it.

Protect yourself against identity theft

Exclusive advantages for members
How to protect your business against cyberthreats

Learn what you can do to make your business safer.

Videos

Client services