All you need to know to get cyber safe and protect your account and information.

Desjardins Identity Protection

This 4-part protection offers you credit monitoring, support and reimbursements if your identity is stolen, plus asset protection. In case of confirmed identity theft, get help and reimbursement of certain expenses.

Discover Desjardins Identity Protection

Detect and report fraud

How to recognize and prevent fraud

Fraudsters are always coming up with new ways to get your personal information or money. Hone your instincts and stay ahead of the game!

Learn about other types of scams

What to do in the event of fraud

Think you may be a victim of fraud? Notify us of any unauthorized transactions made with your card. If fraud is confirmed, you can get reimbursed.

Report a fraud

Lock your credit or debit card

If any of your cards has been lost, stolen or damaged or if you haven’t received it within 10 days, we recommend you lock it temporarily or get it replaced.

How to lock or replace your card

Manage your AccèsD account security

With a secure AccèsD account, you can do your online banking with peace of mind. Be sure to take advantage of our features and tips to better protect your information and money.

Security section on AccèsD

Get personalized recommendations on how to better secure your account. You can manage your settings here too.

Learn more about the Security section

Your security is our priority

Whether you do your banking online or at the caisse, we're committed to keeping your information secure. Learn more about the practices and measures in place to protect the privacy of your information.

We protect your personal information

How we do it

  • We don't share information about you without your consent.
  • Our teams aren't authorized to ask you for your password or PIN.
  • We never send text messages or emails asking for confidential information.
Discover our security measures

Credit card replacement as a preventive measure

Did you know we replace your card if you used it in stores where fraud has occurred?

Learn more about card replacement

Security alerts

Receive alerts through security notifications or by text or email to protect you from credit card fraud and identity theft.

Learn more about security alerts

Secure authentication with the Interac verification service

Verify your identity with certain service providers using your AccèsD login credentials. The Interac® verification service makes life easier!

Learn more about the Interac verification service

Designate a trusted contact person

Designating a trusted contact person is a good way to ensure the effective management of your finances if you find yourself in a vulnerable situation.

Learn more about the role of a trusted contact person

Strengthen your business's cybersecurity

Learn how cyberattacks can affect your business and how you can keep your and your clients' data safe.

Learn more about cybersecurity for business

Protect your devices and documents

Security of connected devices

Learn how to securely use devices that connect to the internet, such as your computer, cellphone or tablet.

Protect your computer

Protect your mobile device

Confidential documents

Discover our document sharing feature: a secure way to share confidential information. Check out our tips for sending documents by email.

Learn more about secure document sharing


If you have questions about security, call us.

Montreal area
514-CAISSES (514-224-7737)

Elsewhere in Canada and the US
1-800-CAISSES (1-800-224-7737)

Other countries
514-397-4610 (collect call)