Refunds in the event of fraud

Did you know that identity theft is one of the fastest growing crimes in Canada? Protecting your personal information is our top priority and why we developed a new protection solution for all our members. Find out more about our personal data and identity theft protection measures.

Zero Liability with your Visa Desjardins card

When you use your Visa Desjardins card to pay for in-store or online purchases, you are protected against unauthorised use of your card in the event of fraudulent transactions.

Victim of fraud?

If you think you may have been the victim of online, ATM or Visa Desjardins credit card fraud, call one of the following numbers:

Montreal area: 514-397-4415
Elsewhere in Canada and the U.S.: 1-800-363-3380
Other countries: call collect at 514-397-4610 or contact Visa's Global customer assistance service - Personal Card Options. External link. This link will open in a new window..

If you have a Business, Corporate or Purchasing credit card, call one of the following numbers:

Montreal area: 514-397-4600
Elsewhere in Canada and the U.S.: 1-800-266-5662

It is also recommended that you contact credit agencies like Equifax or TransUnion. They will add a note to your file to alert credit providers that you may have been a victim of fraud.

Call one of the following numbers:

Equifax: 514-493-2314 or 1-800-465-7166
TransUnion: 514-335-0374 or 1-877-713-3393