AccèsD security measures

Whether or not you've been affected by the privacy breach, you're now covered by our newly developed solution. Learn more about our personal data breach protection measures for all personal and business members.

The AccèsD and AccèsD Affaires log-on procedure has been designed to meet the highest possible information security standards, allowing you to make your transactions in complete security.

Configuring your security settings

The first time you log on to AccèsD or AccèsD Affaires, you'll be asked to configure your security settings. Important: No email will be forwarded to you asking you to do this.

Configuring your security settings consists of 3 steps:

  1. Creating a personal phrase and memorizing a personal image.
  2. Selecting 3 questions and entering the answers.
  3. Reviewing and confirming your new security settings.

By doing this, you protect your personal information by ensuring you are connected to the genuine AccèsD or AccèsD Affaires site.

AccèsD and AccèsD Affaires log-on with settings

When you next log on and enter your username—Desjardins Access Card number or AccèsD Affaires user code—the system will display your personal phrase and image:

Your personal phrase and image displayed confirm that you are on the genuine AccèsD or AccèsD Affaires site. Never enter your password if either of these elements is missing!

If the system detects you are logging on from a new device, you'll be asked to answer a question you've selected when configuring your security settings:

This step confirms your identity. Simply answer the question to access your accounts.

To find out more, see the frequently asked questions about logging on to AccèsD and AccèsD Affaires (FAQ).

If you have any other questions about the log-on procedure, contact a service advisor for AccèsD, AccèsD Affaires (Quebec) or AccèsD Affaires (Ontario).

Secure session management

Every AccèsD online, tablet and mobile session and AccèsD Affaires session is automatically terminated after 15 minutes of inactivity. To log on again, you have to re-enter your username and password.

Despite this, don't leave your computer, tablet or mobile device unattended if you are logged on to AccèsD Internet or AccèsD Affaires. Always log off before leaving your desk, even when you'll only be away for a few minutes.

Using the password

Your AccèsD or AccèsD Affaires password must:

  • be composed of 6 to 12 characters (letters and numbers) with at least one uppercase letter, one lowercase letter and one number
  • be different from your last 6 passwords

Your password can be used to log on from a computer, tablet or mobile device. It cannot be used to log on by phone.

AccèsDTelephone password

Your AccèsD Telephone password is composed of 3 digits

If you already have an AccèsD Telephone password, you can continue using it.

To get an AccèsD Telephone password or to change an existing one, call 514-CAISSES (514-224-7737) or 1-800-CAISSES (1-800-224-7737) outside the Montreal area.

Password and PIN

Your password is different from your Desjardins Access Card PIN (personal identification number), which is composed of 5 digits and used for ATM and direct payment (debit card) transactions.

Choosing a good password