Online shopping protection

When you shop online with a participating merchant, you no longer have to enter your ID and password. The service evaluates the likelihood that the transaction wasn't made by you. In some very limited situations where further information is required, you'll be asked to verify your identity with a security passcode or confirm your information by calling Desjardins Customer Service at the number on the back of your card. Once the information has been confirmed, you can return to the site to complete your purchase.

When you shop online you'll no longer be prompted to enter your ID and password. You'll be able to shop online with the protection of Verified by Visa or Mastercard Identity Check without having to remember an ID and password.

The security passcode is sent to the mobile phone number or email address associated with the account. The contact information may belong to another cardholder (for example, primary or joint cardholder).