Tip: Download your documents right away

We recommend downloading your signed documents as soon as you receive the confirmation email. Keep them in your files—they're legal records of your consent. You won’t receive any paper copies.

If you haven't downloaded your documents yet, you can still access them as often as you want, for as long as the link in the confirmation email is valid. Every time you access them, you’ll have to sign in.

• We follow industry best practices to ensure the security of your personal information during your transactions. The documents exchanged during the e-signature process comply with standards for the security, confidentiality and protection of personal information.
• We never send emails containing links to web pages where you're asked to provide confidential or personal information, such as a password or personal identification number (PIN). The only information we ask for is the answers to your security questions or the security code received on your mobile device.
  
  If you receive an email in the name of Desjardins asking you to enter any other information, don't click any links and forward it to protection@desjardins.com.

Get smart about cybersecurity and learn how to share confidential information securely:

• Sharing confidential documents securely
• Recognize, prevent and report phishing
• Security at Desjardins

Still not sure what to do?

Contact your caisse for additional help.

You can also contact Personal Services or Business Services, as applicable.

Operating systems:
Latest versions of Windows and Mac OS X

Mobile:
iOS
Android
Windows

Browsers:
Edge
Chrome
Firefox

You won’t be able to sign the document. The sender will receive a notice of refusal.

You can refuse to sign the document. The sender will receive a notice of refusal. A refusal to sign ends the process for all signatories. Contact your Desjardins advisor to request a correction.

Did an error message appear?

• Document requiring multiple signatures: If the Signature refused message appears, one of the signatories refused to give consent or sign the document. The request cannot be completed. Contact your advisor.
• If the Session cancelled message appears, a Desjardins employee cancelled the signature request. In this case, the request cannot be completed. Contact your advisor.
• If the Signature request locked message appears, the maximum number of authentication attempts was exceeded. The signature request is therefore locked and cannot be completed. Contact your advisor.

Check your spam folder. If in doubt, contact your advisor.

No. Documents are only available electronically.

We recommend downloading and saving your documents as soon as possible. The documents are available for download as long as the link in the confirmation email is valid.

Yes. Once everyone has signed, you'll receive a confirmation email allowing you to download and save the signed document.

You'll need a PDF reader to see it. Most devices use Adobe Acrobat. If the software isn’t available on your Apple device, use iBooks.

Simply close your browser window to end the session.