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Account statements and online documents

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Get all the info on your accounts: transactions made in your caisse and credit card accounts, related fees, loans, guaranteed investments, Desjardins Funds and tax information slips.

Eligible accounts and products

Desjardins accounts, Desjardins credit card accounts, guaranteed investments, Desjardins Funds and tax information slips

Cost

No charge

Format

Identical to paper statements. Also available in PDF format.

Impact on the environment

Helps protect the environment by reducing paper consumption.

Saving, printing and downloading

Statements and documents can be saved on your hard drive and printed. They can also be downloaded in several formats and imported into a word processor, spreadsheet or database. Statement templates to help you download your statements and documents

Desjardins account statements

  • Available as of the first day of the month
  • Can be viewed on AccèsD, by clicking on the Statements and documents icon and selecting Accounts under Monthly statements.
  • Retrievable for 7 years
    • If you were already registered for online statements in May 2013, your statements are saved for 7 years from that date on.
    • After May 2013, statements are saved the month following your registration for online account statements.
  • Also available in paper format and mailed on request

Desjardins credit card account statements

  • Can be viewed on AccèsD, by clicking on the Statements and documents icon and selecting Credit cards and prepaid cards under Monthly statements.
  • Retrievable for 12 months
  • Also available in paper format and mailed on request

Desjardins Funds investment statements

  • Available quarterly.
  • Can be viewed on AccèsD by clicking on the Statements and documents icon and selecting Mutual funds under Investment statements and documents.
  • Identical to the investment statements sent by mail.
  • Retrievable for 2 years.
  • Easy to download and print.

Enjoy many benefits

  • Get your documents faster in a secure environment.
  • View them easily at your convenience.
  • Save them on your computer.
  • Manage your documents easily.
  • Print them.
  • Contribute to the protection of the environment.

You can register to receive the following account statements:

  • Desjardins account statement
  • Desjardins credit card account statements
  • Desjardins Funds statements

Desjardins account statements

When you register for Desjardins online account statements, you'll also receive all documents pertaining to your market-linked guaranteed investments and term savings via AccèsD Internet.

To register for online Desjardins credit card and Desjardins Funds statements:

  1. Click the Statements and documents icon in the right-hand menu, then on Accounts, investments and tax information slips under Register for online statements and documents.
  2. Select the appropriate folio.
  3. Validate your choice.

Desjardins Funds investment statements

When you register for online Desjardins Funds investment statements, you’ll also receive all documents pertaining to your Desjardins Funds on AccèsD.

To register for online Desjardins Funds investment statements:

  • Click the Statements and documents icon in the right-hand menu, then on Accounts, investments and tax information slips under Register for online statements and documents.

Guaranteed investments and terms savings

If you're registered for online account statements, any new document pertaining to your market-linked guaranteed investments or terms savings, issued as of April 26, 2015, will be available only on AccèsD.

When new documents are available, you will receive an email in your secure AccèsD message box. Documents can be viewed by clicking the Statements and documents icon in the right-hand menu and by selecting Guaranteed investments under Investment statements and documents.

If you are not yet registered for online account statements and would like to do so, see Register for online account statements.

Market-linked garanteed investment documents

Documents available on AccèsD Internet Document retention period on AccèsD Internet
All notices
(except the fees and losses notice)
3 months
Fees and losses notice 7 years
Investment agreement Duration of the term
Annual statement 13 months

Term savings documents

Documents available on AccèsD Internet Document retention period on AccèsD Internet
Notice of renewal Until a new notice of renewal is issued or the account is closed
All certificates of deposit and service agreements Duration of the term

Desjardins Funds

If you're registered for online Desjardins Funds statements, any new document pertaining to your Desjardins Funds will be available only on AccèsD.

When new documents are available, you will receive an email in your secure AccèsD message box. Documents can be viewed by clicking the Statements and documents icon in the right-hand menu and selecting Mutual funds under Investment statements and documents.

If you are not yet registered for Desjardins Funds online account statements and would like to do so, see Register for online account statements.

Desjardins Funds documents

Documents available on AccèsD Internet Document retention period on AccèsD Internet
Transaction notices 120 days
Fund facts 12 months
Desjardins Funds management reports 12 months
Desjardins Funds financial statements 12 months

You can now get your tax information slips on AccèsD for:

  • your Market-Linked Guaranteed Investments
  • your term savings investments
  • your Desjardins Funds
  • any other savings product for which a tax information slip is issued

Benefits of getting your tax information slips online:

  • They can be accessed as soon as they are issued.
  • They are available at all times.
  • They are archived for 7 years.
  • They can be used with revenue agencies.
  • It's an easy and secure way to manage them: you can download them, print them out and save them on your computer.

Market-Linked Guaranteed Investments and Term Savings

To register to receive your Market-Linked Guaranteed Investment and Term Savings tax information slips:

  • On the overview page, click the Statements and documents icon in the right-hand menu.
  • Under Register for online statements and documents, click Accounts, investments and tax information slips.
  • Click Register.
  • Accept the terms of use.
  • Confirm.

Desjardins Funds

To register to receive your Desjardins Funds tax information slips:

If you're registered for online Desjardins Funds investment statements, you’ll receive all documents pertaining to your Desjardins Funds, including tax information slips, on AccèsD.

To register to receive your tax information slips online, see Register for online account statements.

When tax information slips are available, you will receive an email in your secure AccèsD message box. Documents can be viewed by clicking the Statements and documents icon in the right-hand menu and selecting Tax information slips under Tax information slips for income tax return.

This table will help you understand the meaning of the 3-character codes displayed on your ATM receipts, monthly statements of account or passbook.

Codes marked with an asterisk (*) and preceded with an "I" indicate an inter-Caisses transaction. Transactions with "Caisse" as the access method may either be automated transactions or transactions carried out manually at the caisse.

Code Description Access method Personal Business
ACB AccèsD bill payment AccèsD Telephone Included  
ACC Line of credit administration charge correction Caisse   Included
ACP Line of credit payment AccèsD Telephone Included  
ACT Transfer between accounts AccèsD Telephone Included  
ADM Service charges Caisse Included Included
ATC* ATM withdrawal correction ATM Included Included
ATD* ATM deposit ATM Included Included
ATI* Payment of a bill registered in your file or money transfer to a Visa account ATM Included Included
ATL Display 10 most recent transactions ATM Included  
ATP* ATM line of credit payment ATM Included  
ATQ* Fast cash ATM withdrawal ATM Included Included
ATT* Transfer between accounts or money transfer at a Desjardins ATM /Money transfer from Visa cash advance ATM Included Included
ATU ATM passbook updating ATM Included  
ATW* ATM withdrawal ATM Included Included
AV Loan disbursement Caisse Included Included
BNU Desjardins BONUSDOLLARS rebate Caisse Included  
CAM Account maintenance charges Caisse Included  
CAN Purchase correction or refund correction cancellation Desjardins direct payment Included Included
CC Certified cheque Caisse Included Included
CCB* Bill payment at the counter (with fee) Caisse Included Included
CCQ Cheque Caisse Included Included
CCR Deposit through clearing Caisse Included Included
CEQ Merchant equipment rental charges Desjardins direct payment   Included
CFT Funds transfer charges AccèsD Affaires Internet   Included
CGF Business line of credit guarantee administration charges Caisse   Included
CGR Merchandise return credit Desjardins direct payment Included Included
CHG Canadian exchange rate on foreign ATM transaction ATM Included Included
CHI Life insurance premium on Personal Chequing Account Caisse Included  
CHQ Cheque Caisse Included Included
CIL Capitalized interest on loan Caisse Included Included
CLS Closing of account Caisse Included Included
CLX Irregular loan or line of credit closing Caisse Included Included
CMA Business line of credit administration charges Caisse   Included
CNL NSF loan charges Caisse Included  
CNS NSF cheque charges Caisse Included Included
COP Loan or line of credit file - opening charges Caisse Included Included
CR Miscellaneous in-caisse deposit Caisse Included Included
CRC* Correction for in-caisse deposit Caisse Included Included
CRL Loan or line of credit renewal charges Caisse Included Included
CRN Returned cheque charges Caisse Included Included
CSC Complementary service charges Caisse Included Included
CTX Merchant transaction charges Desjardins direct payment   Included
DAB Bill payment made through an AccèsD Services advisor AccèsD Telephone Included  
DCA CAPSS insurance reimbursement for health care expenses Caisse   Included
DCC Merchant credit card transaction deposit Desjardins direct payment   Included
DCH Member dividends on administrative charges Caisse Included Included
DCP Deposit prepaid purchase card Direct payment   Included
DDC Direct deposit correction (no fee) Desjardins direct payment   Included
DEP* Deposit at the counter with passbook Caisse Included Included
DET Deposit - Transfer from other institution Caisse Included Included
DIC Direct deposit correction Caisse Included Included
DIN Direct deposit Caisse Included Included
DIR Direct deposit Caisse Included Included
DIV Member dividends on social capital Caisse Included  
MCD Mobile cheque deposit AccèsD and AccèsD Affaires mobile Included Included
DPD Merchant direct payment deposit Desjardins direct payment   Included
DR Miscellaneous in-caisse withdrawal Caisse Included Included
DRC* Correction for in-caisse withdrawal Caisse Included Included
DTV Deposit - Overdraft transfer from Visa Caisse Included  
DW Direct withdrawal (preauthorized payment) Caisse Included Included
DWC Direct withdrawal correction Caisse Included Included
DWT Direct withdrawal - Transfer (e.g., investment) Caisse Included  
EDI EDI payroll payment AccèsD Affaires Internet   Included
FIX Fixed service charges Caisse Included Included
FWD Deposit carried forward Caisse Included Included
GFC Line of credit guarantee monitoring charge correction Caisse   Included
GST Federal sales tax on merchant equipment rental Desjardins direct payment   Included
HS Payroll deduction Caisse Included  
HSA Payroll deduction Caisse Included  
HSC Payroll deduction correction Caisse Included  
IDD Direct deposit (no fee) Desjardins direct payment   Included
IFT International funds transfer AccèsD Affaires Internet   Included
INC Interest correction Caisse Included Included
INT Interest on Personal Chequing Account Caisse Included Included
LCD Deposit from line of credit Caisse Included Included
MEQ Direct Deposit from the Ministère de l'éducation du Québec Caisse Included  
NBD* Deposit at the counter without passbook Caisse Included Included
NBW* Withdrawal at the counter without passbook Caisse Included Included
NCB* Bill payment at the counter (no fee) Caisse Included Included
ODC Overdraft interest charges Caisse Included Included
OLD Direct deposit Caisse Included Included
OPN Opening of account Caisse Included Included
PAP Preauthorized purchase Desjardins direct payment Included Included
PAW Preauthorized withdrawal Caisse Included Included
PMT Loan payment at the counter Caisse Included  
PRT Provincial sales tax on merchant equipment rental Desjardins direct payment   Included
PUR Purchase Desjardins direct payment Included Included
PWL Purchase with withdrawal Desjardins direct payment Included Included
RAE Student advance repayment Caisse   Included
REB Member dividends on savings and loans Caisse Included Included
REC* Principal payment on line of credit (counter, ATM or AccèsD) Caisse Included  
RIC* Principal and interest payment on line of credit (counter, ATM or AccèsD) Caisse Included  
RRC Principal and interest payment in arrears Caisse Included Included
RSI Life insurance premium on Regular Savings Account Caisse Included  
RTN Returned cheque Caisse Included Included
RTR Reset transfer - Caisse centrale Desjardins account Caisse   Included
SAL* Salary Caisse Included  
SAT Shared ATM transfer ATM Included  
SCD ATM withdrawal (ATM of another institution) ATM Included Included
SCH Special cheque from line of credit Caisse Included Included
SCI Life insurance premium on social capital Caisse Included  
SEM Multiproject Option service charges Caisse Included  
SER User fees Caisse Included Included
SHI Interest on social capital Caisse Included Included
SL Direct deposit Caisse Included  
SLC Direct deposit correction Caisse Included  
SSI Interest on surplus shares Caisse Included Included
SVI Interest on Regular Savings Account Caisse Included Included
TAL Automatic loan or line of credit payment Caisse Included Included
TAM Transfer of matured term savings account Caisse Included Included
TAP Periodic transfer to or from term savings account Caisse Included Included
TDA Transfer between accounts through an AccèsD Services advisor AccèsD Telephone Included  
TDI Interest on term savings account Caisse Included Included
TF Transfer between folios (no fee) Caisse Included Included
TFC* Inter-Caisse or inter-institution transfer (with fee) Caisse Included Included
TFF Transfer between folios (with fee) Caisse Included Included
TFI Inter-Caisse or inter-institution transfer (no fee) Caisse Included Included
TIC Inter-currency transfer AccèsD and AccèsD Affaires Internet Included Included
TMO* Manual transfer at the counter Caisse Included Included
TR Automatic transfer within same folio Caisse Included Included
TSI Life insurance premium on term savings account Caisse Included  
TTP* Transfer - Retirement products Caisse Included  
TTR* Transfer between accounts in same folio at the counter Caisse Included Included
UPD Passbook updating Caisse Included  
UPI Unpaid overdue interest Caisse Included Included
WBT Transfer to Desjardins folio from other institution AccèsD Internet Included  
WD* Withdrawal at the counter with passbook Caisse Included Included
WDT Withdrawal - Money transfer to Visa card AccèsD Internet Included  
WGC CAN-ACT government remittance AccèsD Affaires Internet   Included
WGT GST-QST government remittance AccèsD Affaires Internet Included Included
WIT Transfer to or from Build-Up Savings Account AccèsD Affaires Internet Included  
WMT Withdrawal - Money transfer to folio
Deposit - Money transfer
Withdrawal - Interac transfer
Deposit - Interac transfer
AccèsD Internet Included  
WVD Money transfer from Visa card AccèsD Internet Included  
WWB Bill payment AccèsD Internet Included  
WWG Government remittance AccèsD Affaires Internet   Included
WWP Line of credit payment AccèsD Internet Included  
WWT Visa transfer or cash advance AccèsD Internet Included  

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