Turn on 2-step verification

Turn on 2-step verification

Log in to AccèsD more securely by turning on 2-step verification. Follow these quick and easy steps to enable the feature.

Whether or not you've been affected by the privacy breach, you're now covered by Desjardins Identity Protection. Learn more about this service that safeguards your personal information.

About 2-step verification

2-step verification means providing 2 types of information to confirm your identity. By turning this feature on, you're adding a step that provides an extra layer of security when logging in to AccèsD.

It's simple: once you've entered your password on AccèsD, a single-use security code will be sent to you by notification from the mobile app or by text message. You'll have to enter the code to log in to your account.

2-step verification is available to both personal and business members.

1st step Get the security
code
2nd step Enter the code
to log in

What it's for

By adding a security code to your password, you'll have extra protection when you use AccèsD.

This feature helps you do 2 things:

  • Better protect yourself from identity theft
  • Avoid certain types of online fraud

How to turn on 2-step verification

Follow these easy steps to turn on the feature on AccèsD.

You are now entering the interactive guide. This guide presents a simulation of the steps you need to take within the AccèsD interface. You can always refer to the text transcript below. -Go to the text transcript
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Detailed instructions

Steps to enable 2-step verification on AccèsD from your computer, tablet or smartphone.

  1. Log in to AccèsD from your computer, tablet or smartphone. On the AccèsD overview page, click Profile and preferences.
  2. Under Security settings, select Security and password.
  3. In the Security and password screen, click 2-step verification.
  4. In the 2-step verification screen, use the toggle button to turn the feature on.
    You can turn 2-step verification off by clicking the toggle button again. The status will change from On to Off.
  5. Select how you want your security code to be sent to you (by notification from the mobile app or by text message).
    Make sure you've installed the Desjardins mobile app on your mobile device and have your device handy to receive security code notifications or text messages.
  6. Enter the security code you received by text message or notification and click Continue.
  7. A confirmation message will appear.

Ready to enable 2-step verification?

Log in to AccèsD with your computer, tablet or smartphone to turn on the feature.

Log in to AccèsD

3 account access protection tips

  1. Update your contact information on AccèsD
    Make sure your cellphone number and other personal contact information is up to date in Profile and preferences.
  2. Enable auto-locking on your electronic devices
    Adjust the settings of your devices so they lock automatically when they're not being used.
  3. Only install apps from reliable sources
    Apps from untrustworthy sources could be infected with viruses that destroy your files or record your keystrokes.

More tips for protecting your computer

More tips for protecting your mobile device

FAQ – 2-step verification

Technical support

Having trouble turning on or using 2-step verification? Call us:

Personal members

1-800-CAISSES (1-800-224-7737)
7 days a week, 9:00 a.m. to 9:00 p.m.

Business members

1-888-233-2473
Monday to Friday, 8:00 a.m. to 8:00 p.m.
Saturday and Sunday, 8:30 a.m. to 4:30 p.m.