Turn on 2-step verification
Turn on 2-step verification
Log in to AccèsD more securely by turning on 2-step verification. Follow these quick and easy steps to enable the feature.
About 2-step verification
2-step verification means providing 2 types of information to confirm your identity. By turning this feature on, you're adding a step that provides an extra layer of security when logging in to AccèsD.
It's simple: once you've entered your password on AccèsD, a single-use security code will be sent to you by notification from the mobile app or by text message. You'll have to enter the code to log in to your account.
2-step verification is available to both personal and business members.

code
to log in
What it's for
By adding a security code to your password, you'll have extra protection when you use AccèsD.
Enable the feature to
- better protect yourself from identity theft
- avoid certain types of online fraud
How to turn on 2-step verification
Follow these easy steps to turn on the feature on AccèsD.
- Log in to AccèsD from your computer or tablet. On the AccèsD overview page, click Profile and preferences.
You can enable 2-step verification only from your computer or tablet.
- Under Security settings, select 2-step verification.
- In the 2-step verification tab, use the toggle button to turn the feature on.
You can turn 2-step verification off by clicking the toggle button again. The status will change from On to Off.
- Select how you want your security code to be sent to you (by notification from the mobile app or by text message).
Make sure you've installed the Desjardins mobile app on your mobile device and have your device handy to receive security code notifications or text messages.
- Enter the security code you received by text message or notification and click Continue.
- A confirmation message will appear.
Ready to enable 2-step verification?
Log in to AccèsD with your computer or tablet to turn on the feature.
Log in to AccèsD3 account access protection tips
- Update your contact information on AccèsD
Make sure your cellphone number and other personal contact information is up to date in Profile and preferences. - Enable auto-locking on your electronic devices
Adjust the settings of your devices so they lock automatically when they're not being used. - Only install apps from reliable sources
Apps from untrustworthy sources could be infected with viruses that destroy your files or record your keystrokes.
FAQ – 2-step verification
Technical support
Having trouble turning on or using 2-step verification? Call us:
Personal members
1-800-CAISSES (1-800-224-7737)
7 days a week, 9:00 a.m. to 9:00 p.m.
Business members
1-888-233-2473
Monday to Friday, 8:00 a.m. to 8:00 p.m.
Saturday and Sunday, 8:30 a.m. to 4:30 p.m.
