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How to change the address, email or phone number linked to your products

Update your contact information in AccèsD or the Desjardins mobile services app.

Instructions

Notice

Do you have a credit card or insurance with us but aren’t a member?

  • To change the contact information on file for a credit card, follow these instructions to change the contact information for a credit card only..
  • To change the contact information on file for your property and casualty insurance or life and health insurance, contact us.

Mobile app

Go to Profile and settings

Edit your address

Edit your email address

Edit your main phone number

Go to Profile and settings

You can go directly to your contact information in the Desjardins mobile services app or follow these steps to go to Profile and settings.

  1. Log in to the Desjardins mobile services app, then select the More tab.

  2. Select the Profile and settings button.

  3. On the Profile and settings page, select the Contact information button.

Edit your address

  1. On the Contact information page, find the address you want to change, then select the Edit button.

    Notice

    The address must be in Canada and cannot be a PO box. If it is not in Canada, schedule a call with us to update your address.

  2. On the Contact information page, under Address, enter your new address. You can set your address change for today or a later date.

  3. On the Contact information page, under Home and auto insurance, indicate if you have insurance with Desjardins Insurance or The Personal and if you already changed your address. If you haven’t, indicate your call preferences, make sure your information is accurate, then select the Review button.

    Notice

    What you see in your account may differ from the images shown on this page, depending on the products you have.

  4. Make sure the information is accurate, then select the Confirm button to complete the change of address.

  5. Your request to change an address has been sent. Select Contact information to go back to the Contact information page.

Edit your email address

  1. On the Contact information page, find the email address you want to change and select the Edit button.

  2. On the Contact information page, under Edit your email address, enter the new address and select the Review button.

  3. On the Review details page, make sure the information is accurate, then select the Confirm button.

  4. Your request to change an email address has been sent. Select Contact information to go back to the Contact information page.

    Notice

    If you have home or auto insurance, you can also change your email address online or over the phone. An agent will update your file.

Edit your main phone number

  1. On the Contact information page, find the main phone number you want to change, then select the Edit button.

  2. On the Contact information page, under Main phone number, select the type of phone, enter the new number, then select the Review button.

  3. On the Review details page, make sure the information is accurate, then select the Confirm button.

  4. Your request to change a phone number has been sent. Select Contact information to go back to the Contact information page.

    Notice

    If you have home or auto insurance, you can also change your phone number online or over the phone. An agent will update your file.

Web browser

Go to Profile and preferences

Edit your address

Edit your email address

Edit your main phone number

Go to Profile and preferences

You can go directly to your contact information on AccèsD or follow these steps to go to Profile and preferences.

  1. Log in to AccèsD, then select the Profile and preferences button.

  2. Select the Change contact information button.

Edit your address

  1. On the Contact information page, find the address you want to change, then select the Edit button.

    Notice

    The address must be in Canada and cannot be a PO box. If it is not in Canada, schedule a call with us to update your address.

  2. On the Contact information page, under Address, enter your new address. You can set your address change for today or a later date.

  3. On the Contact information page, under Home and auto insurance, indicate if you have insurance with Desjardins Insurance or The Personal and if you already changed your address. If you haven’t, indicate your call preferences, make sure your information is accurate, then select the Review button.

    Notice

    What you see in your account may differ from the images shown on this page, depending on the products you have.

  4. Make sure the information is accurate, then select the Confirm button to complete the change of address.

  5. Your request to change an address has been sent. Select Contact information to go back to the Contact information page.

Edit your email address

  1. On the Contact information page, find the email address you want to change and select the Edit button.

  2. On the Contact information page, under Edit your email address, enter the new address and select the Review button.

  3. On the Review details page, make sure the information is accurate, then select the Confirm button.

  4. Your request to change an email address has been sent. Select Contact information to go back to the Contact information page.

    Notice

    If you have home or auto insurance, you can also change your email address online or over the phone. An agent will update your file.

Edit your phone number

  1. On the Contact information page, find the main phone number you want to change, then select the Edit button.

  2. On the Contact information page, under Main phone number, select the type of phone, enter the new number, then select the Review button.

  3. On the Review details page, make sure the information is accurate, then select the Confirm button.

  4. Your request to change a phone number has been sent. Select Contact information to go back to the Contact information page.

    Notice

    If you have home or auto insurance, you can also change your phone number online or over the phone. An agent will update your file.

Do you have any other questions?

See our most popular questions and learn how to do your banking and insurance tasks online.

Visit the Help centre

Call us

1-800-224-7737 This link opens your phone app. (1-800-CAISSES)

Or we can call you when it's convenient.

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