Contact our insurance teams
Find the contact information you need to get insurance support.
What kind of insurance do you need help with?
Property and casualty insurance
Travel insurance
Group insurance
Car insurance
Quotes and advice
Online
You can also contact us through your Online Services account.
By phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
Saturday: 8 AM to 4 PM (Eastern Time)
1-888-277-8726 Customer service phone number. This link opens your phone app.
Claims
Online
You can also file a claim in the Desjardins Insurance Home-Auto app. Download it from the App Store External link. or the Google Play Store External link..
By phone
24/7
In Canada and the US (toll-free):
1-888-776-8343 Toll-free customer service phone number to file an insurance claim in Canada and the United States. This link opens your phone app.
Outside Canada and the US (toll-free):
1-800-463-5666-6 Toll-free customer service phone number to file an insurance claim outside Canada and the United States. This link opens your phone app.
This number works from Australia, Belgium, Brazil, China (Hong Kong), Denmark, Finland, France, Germany, Greece, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom.
Elsewhere in the world (collect call):
418-835-6868 Collect call customer service phone number to file an insurance claim if the toll-free number doesn't work. This link opens your phone app.
Payments
Online
By phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
Saturday: 8 AM to 4 PM (Eastern Time)
Updating your personal information
Online
Change your mailing address, email address or payment method from your Online Services account.
Not registered yet? Create an online account.
By phone
Roadside assistance
By phone
24/7
In Canada and the US (excluding Alaska, Hawaii and Puerto Rico):
1-866-644-8878 Roadside assistance phone number. This link opens your phone app.
Legal assistance
By phone
Be sure to have your policy number on hand.
Monday to Friday: 9 AM to 8 PM (Eastern Time)
Saturday: 9 AM to 5 PM (Eastern Time)
1-888-875-7748 Legal assistance phone number. This link opens your phone app.
Power of attorney requests
Home insurance
Quotes and advice
Online
You can also contact us through your Online Services account.
By phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
Saturday: 8 AM to 4 PM (Eastern Time)
1-888-277-8726 Customer service phone number. This link opens your phone app.
Claims
Online
You can also file a claim in the Desjardins Insurance Home-Auto app. Download it from the App Store External link. or the Google Play Store External link..
By phone
24/7
In Canada and the US (toll-free):
1-888-776-8343 Toll-free customer service phone number to file an insurance claim in Canada and the United States. This link opens your phone app.
Outside Canada and the US (toll-free):
1-800-463-5666-6 Toll-free customer service phone number to file an insurance claim outside Canada and the United States. This link opens your phone app.
This number works from Australia, Belgium, Brazil, China (Hong Kong), Denmark, Finland, France, Germany, Greece, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom.
Elsewhere in the world (collect call):
418-835-6868 Collect call customer service phone number to file an insurance claim if the toll-free number doesn't work. This link opens your phone app.
Payments
Online
By phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
Saturday: 8 AM to 4 PM (Eastern Time)
Updating your personal information
Online
Change your mailing address, email address or payment method from your Online Services account.
Not registered yet? Create an online account.
By phone
Legal assistance
By phone
Be sure to have your policy number on hand.
Monday to Friday: 9 AM to 8 PM (Eastern Time)
Saturday: 9 AM to 5 PM (Eastern Time)
1-888-875-7748 Legal assistance phone number. This link opens your phone app.
Power of attorney requests
Recreational and leisure vehicle insurance
Quotes and advice
Online
You can also contact us through your Online Services account.
By phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
Saturday: 8 AM to 4 PM (Eastern Time)
1-888-277-8726 Customer service phone number. This link opens your phone app.
Claims
Online
You can also file a claim in the Desjardins Insurance Home-Auto app. Download it from the App Store External link. or the Google Play Store External link..
By phone
24/7
In Canada and the US (toll-free):
1-888-776-8343 Toll-free customer service phone number to file an insurance claim in Canada and the United States. This link opens your phone app.
Outside Canada and the US (toll-free):
1-800-463-5666-6 Toll-free customer service phone number to file an insurance claim outside Canada and the United States. This link opens your phone app.
This number works from Australia, Belgium, Brazil, China (Hong Kong), Denmark, Finland, France, Germany, Greece, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom.
Elsewhere in the world (collect call):
418-835-6868 Collect call customer service phone number to file an insurance claim if the toll-free number doesn't work. This link opens your phone app.
Payments
Online
By phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
Saturday: 8 AM to 4 PM (Eastern Time)
Updating your personal information
Online
Change your mailing address, email address or payment method from your Online Services account.
Not registered yet? Create an online account.
By phone
Pet insurance
Quotes and advice
Online
By phone
Monday to Thursday: 8 AM to 10 PM (Eastern Time)
Friday: 8 AM to 9 PM (Eastern Time)
1-855-343-9393 Customer service phone number for pet insurance. This link opens your phone app.
By fax
1-866-322-5246
Claims
Online
By phone
Monday to Thursday: 8 AM to 10 PM (Eastern Time)
Friday: 8 AM to 9 PM (Eastern Time)
1-855-343-9393 Customer service phone number for pet insurance. This link opens your phone app.
By fax
Customers
Fax completed forms and original invoices to this number:
1-866-501-5580
Veterinarians
Fax medical records and supporting documents to this number:
1-866-501-5581
Payments
By phone
Monday to Thursday: 8 AM to 10 PM (Eastern Time)
Friday: 8 AM to 9 PM (Eastern Time)
1-855-343-9393 Customer service phone number for pet insurance. This link opens your phone app.
By mail
Petline Insurance Company
600 Empress Street,
Suite 301
Winnipeg MB R3G 0R5
Life insurance (term, permanent, participating and universal)
Quotes and advice
Online
Term and permanent life insurance only
By phone
Monday to Friday: 9 AM to 5 PM (Eastern Time)
1-866-838-7661 Customer service phone number. This link opens your phone app.
Changing your policy
By phone
Monday to Friday: 8 AM to 7 PM (Eastern Time)
1-888-558-5525 Customer service phone number. This link opens your phone app.
Claims
By phone
Monday to Friday: 8 AM to 7 PM (Eastern Time)
1-888-558-5525 Customer service phone number. This link opens your phone app.
Payments
By phone
Monday to Friday: 9 AM to 5 PM (Eastern Time)
1-866-838-7661 Customer service phone number. This link opens your phone app.
Changing your address
By phone
Be sure to have your policy number on hand.
Monday to Friday: 8 AM to 5 PM (Eastern Time)
1-866-647-5013 Customer service phone number. This link opens your phone app.
50+ Life Insurance
Purchasing and advice
By phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
Changing your policy
By phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
Claims
By phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
Changing your address
By phone
Be sure to have your policy number on hand.
Monday to Friday: 8 AM to 8 PM (Eastern Time)
Personal health insurance
Quotes and advice
By phone
Monday to Friday: 9 AM to 5 PM (Eastern Time)
1-866-838-7661 Customer service phone number. This link opens your phone app.
We can also call you when it’s convenient.
Changing your policy
By phone
Monday to Friday: 8 AM to 7 PM (Eastern Time)
1-888-558-5525 Customer service phone number. This link opens your phone app.
Claims
By phone
Monday to Friday: 8 AM to 7 PM (Eastern Time)
1-888-558-5525 Customer service phone number. This link opens your phone app.
Payments
By phone
Monday to Friday: 9 AM to 5 PM (Eastern Time)
1-866-838-7661 Customer service phone number. This link opens your phone app.
Changing your address
By phone
Be sure to have your policy number on hand.
Monday to Friday: 8 AM to 5 PM (Eastern Time)
1-866-647-5013 Customer service phone number. This link opens your phone app.
Disability insurance
Quotes and advice
By phone
Monday to Friday: 9 AM to 5 PM (Eastern Time)
1-866-838-7661 Customer service phone number. This link opens your phone app.
We can also call you when it’s convenient.
Changing your policy
By phone
Monday to Friday: 8 AM to 7 PM (Eastern Time)
1-888-558-5525 Customer service phone number. This link opens your phone app.
Claims
By phone
Monday to Friday: 8 AM to 7 PM (Eastern Time)
1-888-558-5525 Customer service phone number. This link opens your phone app.
Payments
By phone
Monday to Friday: 9 AM to 5 PM (Eastern Time)
1-866-838-7661 Customer service phone number. This link opens your phone app.
Changing your address
By phone
Be sure to have your policy number on hand.
Monday to Friday: 8 AM to 5 PM (Eastern Time)
1-866-647-5013 Customer service phone number. This link opens your phone app.
Critical illness and GetWell insurance
Quotes and advice
By phone
Monday to Friday: 9 AM to 5 PM (Eastern Time)
1-866-838-7661 Customer service phone number. This link opens your phone app.
We can also call you when it’s convenient.
Changing your policy
By phone
Monday to Friday: 8 AM to 7 PM (Eastern Time)
1-888-558-5525 Customer service phone number. This link opens your phone app.
Claims
By phone
Monday to Friday: 8 AM to 7 PM (Eastern Time)
1-888-558-5525 Customer service phone number. This link opens your phone app.
To file a GetWell Insurance claim, call us at 1-877-747-5005 Customer service phone number. This link opens your phone app..
Payments
By phone
Monday to Friday: 9 AM to 5 PM (Eastern Time)
1-866-838-7661 Customer service phone number. This link opens your phone app.
Changing your address
By phone
Be sure to have your policy number on hand.
Monday to Friday: 8 AM to 5 PM (Eastern Time)
1-866-647-5013 Customer service phone number. This link opens your phone app.
Accident insurance
Purchasing and advice
By phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
Changing your policy
Claims
By phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
Saturday: 8:30 AM to 4:30 PM (Eastern Time)
Changing your address
By phone
Be sure to have your policy number on hand.
Monday to Friday: 8 AM to 5 PM (Eastern Time)
1-866-647-5013 Customer service phone number. This link opens your phone app.
Savings-Life insurance
Purchasing and advice
By phone
With an advisor
Assistance services
By phone
Psychological, legal and convalescence assistance
1-877-477-3033 Phone number for assistance services. This link opens your phone app.
Changing your address
By phone
Be sure to have your policy number on hand.
Monday to Friday: 8 AM to 5 PM (Eastern Time)
1-866-647-5013 Customer service phone number. This link opens your phone app.
Loan Insurance
Purchasing and advice
Claims
Assistance services
By phone
Psychological, legal and convalescence assistance
1-877-477-3033 Phone number for assistance services. This link opens your phone app.
Loan Insurance – Versatile Line of Credit
Purchasing and advice
Claims
Assistance services
By phone
Psychological, legal and convalescence assistance
1-877-477-3033 Phone number for assistance services. This link opens your phone app.
Line of Credit Insurance
Purchasing and advice
Claims
Assistance services
By phone
Psychological, legal and convalescence assistance
1-877-477-3033 Phone number for assistance services. This link opens your phone app.
Credit balance insurance
Purchasing and advice
Claims
Assistance services
By phone
Psychological, legal and autonomy assistance
1-877-477-3033 Phone number for assistance services. This link opens your phone app.
Travel insurance
Quotes and advice
Online
By phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
In Canada and the US (toll-free):
1-855-368-6924 Toll-free customer service phone number. This link opens your phone app.
Elsewhere in the world (collect call):
418-647-5140 Collect call customer service phone number. This link opens your phone app.
By email
Claims
Online
By phone
In Canada and the US (toll-free):
1-855-368-6924 Toll-free customer service phone number. This link opens your phone app.
Elsewhere in the world (collect call):
418-647-5140 Collect call customer service phone number. This link opens your phone app.
Travel assistance
By phone
24/7
Canada and the US (toll-free)
Caribbean
| Country: | Toll-free number: |
|---|---|
| Cuba | 119-1-514-875-9170 |
| Mexico | 00-1-514-875-9170 |
| Dominican Republic | 011-1-514-875-9170 |
Europe
| Country: | Toll-free number: |
|---|---|
| Germany | 00-800-29-48-53-99 |
| Austria | 00-800-29-48-53-99 |
| Belgium | 00-800-29-48-53-99 |
| Denmark | 00-800-29-48-53-99 |
| Finland | 00-800-29-48-53-99 |
| France | 00-800-29-48-53-99 |
| Norway | 00-800-29-48-53-99 |
| Netherlands | 00-800-29-48-53-99 |
| Republic of Ireland | 00-800-29-48-53-99 |
| United Kingdom | 00-800-29-48-53-99 |
| Sweden (Tele2) | 007-800-29-48-53-99 |
| Sweden (Telia) | 009-800-29-48-53-99 |
| Switzerland | 00-800-29-48-53-99 |
Asia
| Country: | Toll-free number: |
|---|---|
| South Korea (DACOM) | 002-800-29-48-53-99 |
| South Korea (Korea Telecom) | 001-800-29-48-53-99 |
| Hong Kong | 001-800-29-48-53-99 |
| Israel | 014-800-29-48-53-99 |
| Japan (IDC) | 0061-800-29-48-53-99 |
| Japan (ITJ) | 0041-800-29-48-53-99 |
| Japan (KDD) | 001-800-29-48-53-99 |
| Malaysia | 00-800-29-48-53-99 |
| Singapore | 001-800-29-48-53-99 |
| Taiwan | 00-800-29-48-53-99 |
Oceania
| Country: | Toll-free number: |
|---|---|
| Australia | 0011-800-29-48-53-99 |
| New Zealand | 00-800-29-48-53-99 |
Elsewhere in the world (collect call)
Changing your address
By phone
Monday to Friday: 8 AM to 8 PM (Eastern Time)
1-866-838-7584 Customer service phone number to change your address. This link opens your phone app.
By email
Visitors to Canada Insurance
Quotes and advice
Online
By phone
In Canada and the US (toll-free):
1-855-440-9884 Toll-free customer service phone number. This link opens your phone app.
Elsewhere in the world (collect call):
418-647-5476 Customer service collect call number. This link opens your phone app.
Changing your policy
By phone
In Canada and the US (toll-free):
1-855-440-9884 Toll-free customer service phone number. This link opens your phone app.
Elsewhere in the world (collect call):
418-647-5476 Customer service collect call number. This link opens your phone app.
Claims
By phone
In Canada and the US (toll-free):
1-855-440-9884 Toll-free customer service phone number. This link opens your phone app.
Elsewhere in the world (collect call):
418-647-5476 Customer service collect call number. This link opens your phone app.
Assistance services
By phone
Call us within 24 hours of an accident or the onset of illness.
In Canada and the US (toll-free):
1-888-875-3228 Toll-free support number. This link opens your phone app.
Elsewhere in the world (collect call):
514-871-3228 Customer support collect call number. This link opens your phone app.
Group insurance – Plan members
General information
By phone
Be sure to have your group and certificate numbers on hand.
Monday to Friday: 8 AM to 8 PM (Eastern Time)
1-800-463-7843 Customer service phone number for group insurance. This link opens your phone app.
By email
Claims
Online
You can also file a claim in the Omni app. Download it from the App Store External link. or the Google Play Store External link..
By phone
Be sure to have your group and certificate numbers on hand.
Monday to Friday: 8 AM to 8 PM (Eastern Time)
1-800-463-7843 Customer service phone number for group insurance. This link opens your phone app.
Contract administration
By mail
Desjardins Financial Security
200 Des Commandeurs Street
Lévis QC G6V 6R2
Updating your personal information
Online
Change your mailing address, email address or payment method on our secure site.
Not registered yet? Register for online services.