Contact our credit and debit card support team
Find the right contact details for help with debit or credit card.
Which card do you need help with?
Credit card
Lock your credit card
Online
By phone
Montreal area:
514-397-4415 Customer service phone number. This link opens your phone app.
Elsewhere in Canada and the US:
1-800-363-3380 Toll-free customer service number. This link opens your phone app.
Elsewhere in the world (collect call):
514-397-4610 Customer service collect call number. This link opens your phone app.
Report a lost or stolen credit card
Online
By phone
Montreal area:
514-397-4415 Customer service phone number. This link opens your phone app.
Elsewhere in Canada and the US:
1-800-363-3380 Toll-free customer service number. This link opens your phone app.
Elsewhere in the world (collect call):
514-397-4610 Customer service collect call number. This link opens your phone app.
To avoid waiting, schedule a call with customer service..
Change your credit card PIN
Online
By phone
Montreal area:
514-397-4415 Customer service phone number. This link opens your phone app.
Elsewhere in Canada and the US:
1-800-363-3380 Toll-free customer service number. This link opens your phone app.
Elsewhere in the world (collect call):
514-397-4610 Customer service collect call number. This link opens your phone app.
Update your credit card contact information
In your online services
Members
Change your mailing address, email address or phone number in your online services.
You can also visit our Help centre to see how to change your contact information.
Non-members
You can only change the mailing address for a credit card.
See how to change the contact information for a credit card.
By phone
Montreal area:
514-397-4415 Customer service phone number. This link opens your phone app.
Elsewhere in Canada and the US:
1-800-363-3380 Toll-free customer service number. This link opens your phone app.
Elsewhere in the world (collect call):
514-397-4610 Customer service collect call number. This link opens your phone app.
Debit card
Get a debit card
You must have an everyday account to apply for a debit card.
By phone
Montreal area:
514-224-7737 Customer service phone number. This link opens your phone app. (514-CAISSES)
Elsewhere in Canada and the US:
1-800-224-7737 Toll-free customer service phone number. This link opens your phone app. (1-800-CAISSES)
To avoid waiting, schedule a call customer service..
In person
Lock your debit card
Online
By phone
Montreal area:
514-224-7737 Customer service phone number. This link opens your phone app. (514-CAISSES)
Elsewhere in Canada and the US:
1-800-224-7737 Toll-free customer service phone number. This link opens your phone app. (1-800-CAISSES)
Elsewhere in the world (collect call):
514-281-9289 Customer service collect call number. This link opens your phone app., option 2
If using a local landline, ask the operator for assistance to select option 2 and connect your call.
Report a lost or stolen debit card
Online
By phone
Montreal area:
514-224-7737 Customer service phone number. This link opens your phone app. (514-CAISSES)
Elsewhere in Canada and the US:
1-800-224-7737 Toll-free customer service phone number. This link opens your phone app. (1-800-CAISSES)
Elsewhere in the world (collect call):
514-281-9289 Customer service collect call number. This link opens your phone app., option 2
If using a local landline, ask the operator for assistance to select option 2 and connect your call.
To avoid waiting, schedule a call with customer service..