Improving the security of your account with a code

Verifying your identity using a code adds an additional level of security to your account. We'll send you a single-use 6-digit security code to make certain transactions or changes to your AccèsD account.

You can choose to receive the code by email, text message or by phone.

When you receive it, you'll have 10 minutes to enter your code and make your transactions or modifications. If you don't enter the code, you won't be able to make any changes. Do not share your code with anyone.

Note that the message will not include a link to AccèsD.

What should I do if I didn't enter my code in time?

An error message will let you know if you haven't entered the code. You can then request a new code.

What should I do if I don't see the verification code in my inbox?

  • Check your spam folder (junk mail).
  • Make sure you chose the right email address.

What should I do if I don't receive a text message, or email or voice message?

If your information is not up-to-date, call us at 1-800-CAISSES (1-800-224-7737) or contact your caisse.

To learn more, read the FAQ (frequently asked questions) about identity verification with security code.