Lock or replace your card online

Lock or replace your card online

Discover 3 features to help you manage your Desjardins credit or debit card on AccèsD.

If your credit or debit card is lost, stolen or damaged, or if you haven't received it yet, you can resolve the issue in a few easy clicks.

3 features to manage your card

Lock a lost or stolen card

Temporarily lock your card to avoid any fraudulent transactions until it turns up or you replace it.

Report a lost, stolen or unreceived card

Report your card as lost, stolen or unreceived if you're sure it won't be recovered.

Replace a damaged card

Replace your card if it's damaged or defective.

Credit card

Debit card

Desjardins credit card

Manage your credit card online

Follow the steps below to access your card controls located under the Manage card menu on AccèsD.

  1. Log in to AccèsD.
  2. Under Quick access, tap Accounts.
  3. Under Cards, loans and credit, tap the card you want to manage.
  4. Tap the Manage card button.

  1. Log in to AccèsD.
  2. Under Cards, loans and credit, click the card you want to manage, then on Manage card.

How to lock your credit card

From the Manage card menu, beside Lock card, slide the toggle button to the right and accept the terms of use.

A locked card blocks:

  • In-person transactions.
  • Online transactions that require manual entry of card information.
  • Online transactions that require manual entry of card information.
  • Adding the card to Apple Pay® or Google Pay®.

What keeps working

  • Previously scheduled recurring payments
  • Payments with Apple Pay, Google Pay and third-party payment processors (for example: PayPal) that use previously registered card information

Unlock a card

As long as you haven't notified us that your card was lost or stolen, you can unlock it by sliding the toggle button to the left. The status will change to Card unlocked.

How to report a lost, stolen or unreceived credit card

From the Manage card menu, select Report a lost, stolen or unreceived card and follow the instructions for your specific situation.

Unreceived card

If your card hasn't arrived within 10 business days, call us at 514-397-4415 (Montreal area), at 1-800-361-5121 (Canada and the US) or collect at 514-281-9289 (other countries).

How to replace a damaged credit card

From the Manage card menu, select Replace a damaged card and follow the instructions. If your card still works, you can continue to use it until your new one arrives. Your credit card number will not change.

How long does it take to get a replacement card?

Once you've requested a replacement card, you'll get it by mail within 5 to 10 business days.

Contact us

If you'd prefer to speak with someone, you can call us.

Montreal area:
514-397-4415

Canada and the US:
1-800-363-3380

Collect call:
514-397-4610

If using a local landline, ask for operator assistance to connect.

Desjardins debit card (Access card)

Manage your debit card online

Follow the steps below to access your card controls located under the Manage card menu on AccèsD.

  1. Log in to AccèsD.
  2. Under Quick access, tap Accounts.
  3. Under Accounts, tap the card you want to manage
  4. Tap Information and then tap the Manage card button.

  1. Log in to AccèsD.
  2. Under Accounts, click the account linked to the card you want to manage and then the Manage card link to the right.

How to lock your debit card

From the Manage card menu, beside Lock card, slide the toggle button to the right and accept the terms of use.

A locked card blocks:

  • ATM transactions.
  • Debit purchases, including contactless payment.
  • Adding the card to Apple Pay or Google Pay.

What keeps working

  • AccèsD access
  • Transactions on AccèsD
  • Transactions with Apple Pay and Google Pay
  • Mobile deposits

Unlock a card

As long as you haven't notified us that your card was lost or stolen, you can unlock it by sliding the toggle button to the left. The status will change to Card unlocked.

How to report a lost, stolen or unreceived debit card

This feature is not currently available online.

How to replace a damaged debit card

From the Manage card menu, select Replace a damaged card and follow the instructions. If your card still works, you can use it until your new one arrives. Your card number will not change.

How long does it take to get a replacement card?

Once you've requested a replacement card, you'll get it by mail within 5 to 10 business days.

Contact us

Here's how to get in touch if you'd prefer to call us for assistance.

Montreal area:
514-224-7737

Canada and the US:
1-800-224-7737

Collect call:
514-281-9289, option 2

If using a local landline, ask for operator assistance to choose option 2 and connect.

3 tips to avoid credit and debit card fraud

  • Never leave your cards out in the open, whether you're at work, in public or in a car.
  • Always check that your card is returned to you after a purchase.
  • Always check your monthly account statement. Immediately report any transaction that you believe to be fraudulent.

Read more tips

Frequently asked questions

® Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

* Trademark of Visa International Service Association. Used under licence.

® Apple Pay is a registered trademark of Apple Inc.

® Google Pay is a registered trademark of Google Inc.