Personal services

You can change your address on your accounts, credit cards and investments by phone, on AccèsD or in person at the caisse.

How to report a change of address

1. Log in to AccèsD.
2. Click Profile and preferences in the right-hand menu and then Change contact information under Profile.

See the Change your address section for our contact information.

If you've forgotten your AccèsD password, you'll need to change it.

On AccèsD

1. Log in to AccèsD from a web browser or your Desjardins mobile services app.
2. Select Forgot your password?.
3. Enter your username and click Go.
4. Confirm your identity via the security code sent by text, push notification or phone call, and select Continue.
5. Answer the security question and select Continue.
6. Enter your new password

Log in

If you have trouble getting a new password, contact us.

By phone

Change your password with our virtual assistant 24/7 by stating the reason for your call.. You can also talk to an advisor from Monday to Sunday, 6 AM to midnight.

Montreal area:

514-CAISSESNumber for the Montreal area. This link will launch your default phone software. (1-800-224-7737)

Elsewhere in Canada and the US:

1-800-CAISSESNumber for elsewhere in Canada or the US. This link will launch your default phone software. (1-800-224-7737)

You can print a void cheque for any of your accounts.

1. Log on to AccèsD.
2. Click More options in the right-hand menu, then Void cheques.
3. Click Void cheque in the table.

You can also access your bank information as follows:

1. Click on the Transactions/Operations tab.
2. In the Account column, click on your folio number (followed by -PCA). You’ll find your account information under Account details.

Our transaction plans reduce the service fees on your Everyday Transaction Account. To find the best plan for you, compare our plans.

Choose a plan based on your banking habits and usual minimum monthly balance. You can use the Select a plan feature on AccèsD Internet and mobile to change your current plan on your own.

In addition to your monthly fee, you may also be charged additional fees if you exceed the maximum number of transactions or make transactions not included in your plan (e.g., withdrawals from ATMs of other financial institutions).

Our transaction plans reduce the service fees on your Everyday Transaction Account. To find the best plan for you, compare our plans.

Choose a plan based on your banking habits and usual minimum monthly balance. You can use the Select a plan feature on AccèsD Internet and mobile to change your current plan on your own.

In addition to your monthly fee, you may also be charged additional fees if you exceed the maximum number of transactions or make transactions not included in your plan (e.g., withdrawals from ATMs of other financial institutions).

When you write a cheque or agree to make pre-authorized payments to an organization, you must ensure you have enough money in your account to honour your commitment. If you don't, NSF (non-sufficient funds) fees will be charged to your account.

You can avoid NSF fees by signing up for overdraft protection, which links your account to your Desjardins credit card.

To learn more, see Overdraft protection.

Here are 3 examples of error messages you might get while logged in to AccèsD.

A system error occurred. Please contact us at the telephone numbers listed under "Contact us" in the upper right hand portion of the screen.

You have been automatically logged out for security purposes. Your session was inactive for too long or you refreshed a page or clicked on the back button.

You are not authorized to access the site. Call us.

To avoid error messages and ensure an optimal use of our services, please see the following recommendations:

1. Clear your browser's cache memory.
2. Access the AccèsD site securely by using the complete www.desjardins.com address. To log in, click on the Log in button in the upper right hand portion of the screen.
3. Update your computer.
4. Try using another browser to connect.

If you receive a suspicious email or text message:

1. Don't click any links, texts or images.
2. Don't open any attachments or activate any document macros.
3. Don't download or authorize any images.
4. Don't reply to the sender. It only confirms that your email is valid.
5. Forward the email or text message to protection@desjardins.com - This link will open your default email management software.. You will receive an automated reply.
6. Delete the email or text message.

Yes. Interac e-Transfers are a simple, secure way to transfer funds to a recipient at another Canadian financial institution or Desjardins. All the recipient needs is a bank account in Canada and an email address or mobile number. Transfers must be in Canadian currency.

To learn more, see Interac e-Transfers™.

You can manage your bills directly on AccèsD.

Here are just a few things you can do:

• Add bills
• Change bill reference numbers
• Delete bills
• Add, change or cancel bill payments scheduled in advance

Tips

Adding bills

When using the search engine to find an organization or bill, enter a keyword to facilitate your search. Once you've selected the bill you're looking for, click on the question mark icon for information about the reference number to enter.

Example: You want to pay your municipal taxes for the city of Lévis. Do your search using the keyword “Lévis”. Results will be much more precise than if you search using the more general keyword “Taxes”.

Confirmation number

If you've made a bill payment on AccèsD, you can always go back and find the transaction confirmation number.

1. Click Search transactions in the right-hand menu, then on Bill payments
2. Search for your payment.
3. See the Confirmation no. column in the table.

To learn more, see Pay your bills.