Lost, stolen or damaged card

Lost, stolen or damaged card

Find out what to do if your Desjardins credit or debit card gets misplaced, stolen or damaged. We'll show you how to lock it, report it as lost or stolen, or request a replacement card.

Desjardins credit cards and prepaid cards

If your card has been stolen or lost, you can use the Lock card feature on AccèsD to temporarily keep your card from being used and prevent fraudulent transactions until you find it or have it replaced.

Go on AccèsD to block your credit card or prepaid card from being used

A locked card blocks:

  • In-person transactions
  • Online transactions that require manual entry of card information
  • Cash advances
  • Adding the card to Apple Pay® or Google Pay

What keeps working

  • Previously scheduled recurring payments
  • Payments with Apple Pay, Google Pay and third-party payment processors (for example:PayPal) that use previously registered card information

How to block your credit card or prepaid card from being used

Mobile app

  1. Log in to AccèsD - This link will open in a new window.
  2. Under Quick access, select Accounts.
  3. In the Cards, loans and credit section, tap the card you want to lock.
  4. In the Details screen, tap Manage card.
  5. Under Lock card, slide the toggle button to the right.
  6. Accept the Terms of use.

AccèsD Internet

  1. Log in to AccèsD - This link will open in a new window.
  2. In AccèsD overview, select Cards, loans and of credit. Then click the Options button next to the card you want to lock and select Manage this card.
  3. Under Lock card, slide the toggle button to the right.
  4. Accept the Terms of use.
You can unlock your card on your own anytime by sliding the button to the left. The status will change to Card unlocked.

Report a lost, stolen or damaged credit card or debit card

Once you've locked your card, contact us immediately to let us know if your card is lost or stolen.

Make sure you also notify us if your card is damaged. We'll see to it that a new one is issued right away.

This service is available 24 hours a day, 7 days a week.

Montreal area

514-397-4415

Canada and the US

1-800-363-3380

Collect call

514-397-4610

How to replace your credit card or prepaid card

You can request a replacement for your card on AccèsD Internet. You'll get it by mail within 7 to 10 business days.

On AccèsD Internet

  1. Log in to AccèsD.
  2. In AccèsD overview, select Cards, loans and credit. Then click the Options button next to the card you want to replace and select Manage this account.
  3. Select Other requests in the Account management section of the left-hand menu, then Replace card.
  4. Click Confirm.

Not registered yet?

Register for AccèsD

Things to consider before requesting a replacement credit card

Your statements will be unavailable for one business day (24 hours)

If you need to consult your statements, do so before requesting a new card.

Apple Pay and Google Pay update automatically

Once you've activated your new card, you can use this payment method right away.

You need to give your new card number to your service providers

To avoid late payment fees, remember to notify all the companies that bill their services to your account on a regular basis (internet service provider, fitness centre, insurer, etc.).

Desjardins Access Card (debit card)

Make sure you notify us without delay if your debit card is lost, stolen, demagnetized or damaged. We'll deactivate it and send you a new one by mail.

Report a lost or stolen credit card

Montreal area

514-281-9289

Canada and the US

1-800-361-5121

Collect call

514-281-9289, option 2

If using a local landline, ask for operator assistance to choose option 2 and connect.

Things to consider before requesting a replacement debit card

Apple Pay and Google Pay require a manual update

You need to remove your old debit card and add the new one before using Apple Pay or Google Pay again.

3 tips to avoid credit and debit card fraud

  1. Never leave your cards out in the open, whether you're at home, at work or in public.
  2. Always check that your card is returned to you after a purchase, carefully verifying that it is your card.
  3. Always check your monthly account statement. Immediately report any transaction that you believe to be fraudulent.

More advice about protecting yourself from card fraud

FAQ – Lost, stolen or damaged card

® Apple Pay is a registered trademark of Apple Inc.

™ Google Pay is a trademark of Google Inc.

  1. Automatically updated as long as you activate your new card within 30 days of requesting it. After the 30 days have passed, you'll have to re-add the card by following the steps indicated on your mobile device.