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Personal services

Frequently asked questions
Email
Email
Phone
Phone
Montreal area:
514-CAISSES (514-224-7737)

Canada and the U.S.:
1-800-CAISSES (1-800-224-7737)

Technical support

Frequently asked questions
Phone
Phone
Montreal area:
514-CAISSES (514-224-7737), options 2-3

Canada and the U.S.:
1-800-CAISSES (1-800-224-7737), options 2-3

Insurance advice

For a quote or advice on your car, home or recreational vehicle insurance

(Monday to Friday, 8:00 a.m. to 8:00 p.m., Saturday, 8:00 a.m. to 4:00 p.m.)
Phone
Phone
1-888-277-8726

Quebec City:
418-835-6868

Montreal:
514-281-9955

Service for hearing impaired - TTY line
Your telephone relay service

Claims (24/7)

In case of a loss or an emergency, you can contact us anywhere in North America to file a claim.

Phone
Phone
1-888-776-8343

Quebec City:
418-835-9100

Outside North America:
(country code) + 800-463-5666-6

To reach us from a country that is not served:
1-418-835-6868

Service for hearing impaired - TTY line
1-800-567-3232

Assistance (24/7)

Roadside Assistance (24/7)

Phone
Phone
1-866-644-8878

Legal Assistance

(Monday to Friday, 9:00 a.m. to 8:00 p.m., Saturday, 9:00 a.m. to 5:00 p.m.)
Phone
Phone
1-888-875-7748

Identity Theft Assistance (24/7)

Phone
Phone
Desjardins caisse members:
1-855-559-5501

Desjardins Insurance policyholders:
1-888-471-3272 (Quebec)
1-877-771-3285 (Ontario)

TelePrevention (24/7)

Phone
Phone
1-866-907-7093

Payment

Contact us for questions or to change your payment options

(Monday to Friday, 8:00 a.m. to 8:00 p.m., Saturday, 8:00 a.m. to 4:00 p.m.)
Phone
Phone
1-800-463-7282

Service for hearing impaired - TTY line
Your telephone relay service

Customer Relations Centre

Give us your feedback by mail or by phone

(Monday to Thursday, 8:00 a.m. to 5:30 p.m., Friday, 8:00 a.m. to 5:00 p.m.)
Phone
Phone
1-866-835-8975

Loan Insurance

Loan Insurance — Versatile Line of Credit

Loan Insurance — Ready to Drive Loan

Buy insurance or file a claim

Phone
Phone
1-800-224-7737

Line of Credit Insurance

Credit Balance Insurance — Individuals

Buy insurance

Phone
Phone
1-866-733-2001

File a claim

Phone
Phone
1-866-838-7532

General information

Phone
Phone
1-866-647-5088

Accirance

Buy insurance

Phone
Phone
1-877-647-5416

GetWell Insurance

Buy insurance

Phone
Phone
1-888-647-5384

File a claim

Phone
Phone
1-877-747-5005

Newcomer Emergency Health Care Insurance

File a claim

Phone
Phone
1-877-647-5153

50+ Life Insurance

Buy insurance

Phone
Phone
1-877-888-4873

File a claim

Phone
Phone
1-877-838-7617

Savings-Life Insurance

Vision and Select products

Buy insurance

(make an appointment with a financial security advisor)
Phone
Phone
1-866-838-7661

File a claim

Phone
Phone
1-866-608-4746
Fax
Fax
1-866-823-7350

Guide, Protect and Support Program

Phone
Phone
1-877-GPS-3033 (1-877-477-3033)

General information

Phone
Phone
1-866-647-5088

Buy insurance

Phone
Phone
1-877-888-4873
Monday to Friday, 8:00 a.m. to 21:00 p.m.,
Saturday, 8:30 a.m. to 4:30 p.m.

Phone
Phone
1-866-647-5088

Report your card lost or stolen

Frequently asked questions
Phone
Phone
Canada and the U.S.:
1-800-361-5121

Other countries (collect call):
514-281-9289

Important:
Please also report stolen cards to the police.

Get a Desjardins Access Card

Phone
Phone
Montreal area:
514-CAISSES (514-224-7737)

Canada and the U.S.:
1-800-CAISSES (1-800-224-7737)

Card damaged or demagnetized - Card stuck in an ATM - Get a new PIN

Report your card lost or stolen – Change your address – Get account information

Phone
Phone
Montreal area:
514-397-4415

Canada and the U.S.:
1-800-363-3380

Collect calls:
514-397-4610. If using a local landline, ask for operator assistance to connect.
Frequently asked questions

Email
Email
Make an appointment with an advisor at a caisse:
Write to us - This link will open in a new window.
Phone
Phone
Members
Montreal area:
514-CAISSES (514-224-7737)

Canada and the U.S.:
1-800-CAISSES (1-800-224-7737)

Montreal

Phone
Phone
514-286-3498 or 1-888-252-5332
Fax
Fax
514-286-3145 or 514-286-9157
Mail
Mail
2 complexe Desjardins
22nd Floor, East Tower
P.O. Box 991, Desjardins Station
Montréal (Québec) H5B 1C1

Quebec City

Phone
Phone
418-653-7922 or 1-800-653-7922
Fax
Fax
418-651-0371
Mail
Mail
Complexe Jules-Dallaire
2828 Laurier Blvd, Suite 900
Québec (Québec) G1V 0B9

Ottawa

Phone
Phone
613-567-2885 or 1-866-567-2885
Fax
Fax
613-567-4225
Mail
Mail
220 Laurier Avenue W.
Suite 1650
Ottawa, Ontario K1P 5Z9

For more information about the student offer

Phone
Phone
1-800-667-7972

Student loan management

Phone
Phone
1-866-388-3373
Mail
Mail
163-1, boulevard Gaspé
Gaspé (Québec) G4X 2V1
Desjardins 360d
UdeM | Concordia | UQAM
By phone: 514-383-0252 or 1-844-866-9932 (toll-free)
By text message: text us the name of your university at 22360
Online

Phone
Phone
514-281-7171 or 1-800-443-8611
Mail
Mail
1, complexe Desjardins
C.P. 7, succursale Desjardins
Montréal, (Québec) H5B 1B2
Frequently asked questions

Phone
Phone
Montreal area:
514-CAISSES (514-224-7737)

Canada and the U.S.:
1-800-CAISSES (1-800-224-7737)

For any questions about student loans, call 1-866-388-3373

Phone
Phone
Montreal area:
514-CAISSES (514-224-7737)

Elsewhere in Quebec, Canada and the U.S:
1-800-CAISSES (1-800-224-7737)

Online mortgage application

Phone
Phone
Talk with a finance advisor 24 hours a day, 7 days a week

Montreal area:
514-745-9499

Elsewhere in Quebec, Canada and the U.S.:
1-844-626-2476

Email
Email
Make an appointment with an advisor at a caisse:
Write to us - This link will open in a new window.
Phone
Phone
Members
Montreal area:
514-CAISSES (514-224-7737)

Canada and the U.S.:
1-800-CAISSES (1-800-224-7737)

Client services

Find a point of service


Caisses open on weekends

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caisse or Desjardins Business centre

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