Personal services

Frequently asked questions
Email
Email
Phone
Phone
Montreal area:
514-CAISSES (514-224-7737)

Canada and the U.S.:
1-800-CAISSES (1-800-224-7737)

Insurance advice

For a quote or advice on your car, home or recreational vehicle insurance

(Monday to Friday, 8:00 a.m. to 8:00 p.m., Saturday, 8:00 a.m. to 4:00 p.m.)
Phone
Phone
1-888-277-8726

Quebec City:
418-835-6868

Montreal:
514-281-9955

Service for hearing impaired - TTY line
Your telephone relay service

Claims (24/7)

In case of a loss or an emergency, you can contact us anywhere in North America to file a claim.

Phone
Phone
1-888-776-8343

Quebec City:
418-835-9100

Outside North America:
(country code) + 800-463-5666-6

To reach us from a country that is not served:
1-418-835-6868

Service for hearing impaired - TTY line
1-800-567-3232

Assistance (24/7)

Roadside Assistance (24/7)

Phone
Phone
1-866-644-8878

Legal Assistance

(Monday to Friday, 9:00 a.m. to 8:00 p.m., Saturday, 9:00 a.m. to 5:00 p.m.)
Phone
Phone
1-888-875-7748

Identity Theft Assistance (24/7)

Phone
Phone
Desjardins caisse members:
1-855-559-5501

Desjardins Insurance policyholders:
1-888-471-3272 (Quebec)
1-877-771-3285 (Ontario)

TelePrevention (24/7)

Phone
Phone
1-866-907-7093

Payment

Contact us for questions or to change your payment options

(Monday to Friday, 8:00 a.m. to 8:00 p.m., Saturday, 8:00 a.m. to 4:00 p.m.)
Phone
Phone
1-800-463-7282

Service for hearing impaired - TTY line
Your telephone relay service

Customer Relations Centre

Give us your feedback by mail or by phone

(Monday to Thursday, 8:00 a.m. to 5:30 p.m., Friday, 8:00 a.m. to 5:00 p.m.)
Phone
Phone
1-866-835-8975

Loan Insurance

Loan Insurance — Versatile Line of Credit

Loan Insurance — Ready to Drive Loan

Buy insurance or file a claim

Phone
Phone
1-800-224-7737

Line of Credit Insurance

Credit Balance Insurance — Individuals

Buy insurance

Phone
Phone
1-866-733-2001

File a claim

Phone
Phone
1-866-838-7532

General information

Phone
Phone
1-866-647-5088

Health and disability insurance products

Buy insurance

(make an appointment with a financial security advisor)
Phone
Phone
1-866-838-7661

File a claim

Phone
Phone
1-888-558-5525

Assistance services

Phone
Phone
1-877-506-8392

Accirance

Buy insurance

Phone
Phone
1-877-647-5416

GetWell Insurance

File a claim

Phone
Phone
1-877-747-5005

Visitors to Canada Insurance

Buy insurance

Email
Online
Phone
Phone
1-855-440-9884

File a claim

Phone
Phone
1-855-440-9884

50+ Life Insurance

Buy insurance

Phone
Phone
1-844-768-8436

File a claim

Phone
Phone
1-844-768-8436

Savings-Life Insurance

Buy insurance

Phone
Phone
1-855-368-6924
Monday to Friday, 8:00 a.m. to 21:00 p.m.,
Saturday, 8:30 a.m. to 4:30 p.m.

Phone
Phone
1-855-368-6924

Report your card lost or stolen

Frequently asked questions
Phone
Phone
Canada and the U.S.:
1-800-361-5121

Other countries (collect call):
514-281-9289

Important:
Please also report stolen cards to the police.

Get a Desjardins Access Card

Phone
Phone
Montreal area:
514-CAISSES (514-224-7737)

Canada and the U.S.:
1-800-CAISSES (1-800-224-7737)

Card damaged or demagnetized - Card stuck in an ATM - Get a new PIN

Report your card lost or stolen – Change your address – Get account information

Phone
Phone
Montreal area:
514-397-4415

Report your card lost or stolen 24 hours a day, 7 days a week.

Change your address or get account information Monday to Friday, 7:00 a.m. to 8:00 p.m., Saturday and Sunday, 8:30 a.m. to 5:00 p.m.

Canada and the U.S.:
1-800-363-3380

Collect calls:
514-397-4610. If using a local landline, ask for operator assistance to connect.
Frequently asked questions

Caisses

Our advisors will find the right solutions for your financial needs, whatever your goals may be. Based on the nature of your needs, we may direct you to our Signature Service or Private Wealth Management.

Email
Email
Make an appointment with an advisor at a caisse:
Write to us - This link will open in a new window.
Phone
Phone
Members
Montreal area:
514-CAISSES (514-224-7737)

Canada and the U.S.:
1-800-CAISSES (1-800-224-7737)
Caisse
Caisse

Make an appointment with an advisor by phone:

Montreal area:
514-253-6473

Elsewhere in Canada and the U.S.:
1-833-353-6473

Caisse locator

Signature Service

You have high standards, and our Signature Service is there to meet them, with expert advice from our professionals and a robust lineup of financial products and services.

Contact Signature Service

Desjardins Private Wealth Management

Dedicated to the sophisticated needs of high-net-worth clients, our experts will take a personal approach to managing all your financial affairs.

Contact Desjardins Private Wealth Management - External link. This link will open in a new window.

For more information about the student offer

Phone
Phone
1-800-667-7972

Student loan management

Phone
Phone
1-866-388-3373
Mail
Mail
163-1, boulevard Gaspé
Gaspé (Québec) G4X 2V1
Desjardins 360d
UdeM | Concordia | UQAM | UQTR | UL
By phone: 514-383-0252 or 1-844-866-9932 (toll-free)
By text message: text us the name of your university at 22360
Online

Phone
Phone
514-281-7171 or 1-800-443-8611
Mail
Mail
1, complexe Desjardins
C.P. 7, succursale Desjardins
Montréal, (Québec) H5B 1B2
Frequently asked questions

Phone
Phone
Montreal area:
514-CAISSES (514-224-7737)

Canada and the U.S.:
1-800-CAISSES (1-800-224-7737)

For any questions about student loans, call 1-866-388-3373

Phone
Phone
Montreal area:
514-CAISSES (514-224-7737)

Elsewhere in Quebec, Canada and the U.S:
1-800-CAISSES (1-800-224-7737)

Online mortgage application

Phone
Phone
Talk with a finance advisor 24 hours a day, 7 days a week

Montreal area:
514-745-9499

Elsewhere in Quebec, Canada and the U.S.:
1-844-626-2476

Email
Email
Make an appointment with an advisor at a caisse:
Write to us - This link will open in a new window.
Phone
Phone
Members
Montreal area:
514-CAISSES (514-224-7737)

Canada and the U.S.:
1-800-CAISSES (1-800-224-7737)