Personal services

You can change your address on your accounts, credit cards and investments by phone, on AccèsD or in person at the caisse.

How to report a change of address

1. Log in to AccèsD.
2. Click Profile and preferences in the right-hand menu and then Change contact information under Profile.

See the Change your address section for our contact information.

If you've forgotten your AccèsD password, you'll need to change it.

On AccèsD

1. Log in to AccèsD from a web browser or your Desjardins mobile services app.
2. Select Forgot your password?.
3. Enter your username and click Go.
4. Confirm your identity via the security code sent by text, push notification or phone call, and select Continue.
5. Answer the security question and select Continue.
6. Enter your new password

Log in

If you have trouble getting a new password, contact us.

By phone

Change your password with our virtual assistant 24/7 by stating the reason for your call.. You can also talk to an advisor from Monday to Sunday, 6 AM to midnight.

Montreal area:

514-CAISSESNumber for the Montreal area. This link will launch your default phone software. (1-800-224-7737)

Elsewhere in Canada and the US:

1-800-CAISSESNumber for elsewhere in Canada or the US. This link will launch your default phone software. (1-800-224-7737)

You can print a void cheque for any of your accounts.

1. Log on to AccèsD.
2. Click More options in the right-hand menu, then Void cheques.
3. Click Void cheque in the table.

You can also access your bank information as follows:

1. Click on the Transactions/Operations tab.
2. In the Account column, click on your folio number (followed by -PCA). You’ll find your account information under Account details.

Our transaction plans reduce the service fees on your Everyday Transaction Account. To find the best plan for you, compare our plans.

Choose a plan based on your banking habits and usual minimum monthly balance. You can use the Select a plan feature on AccèsD Internet and mobile to change your current plan on your own.

In addition to your monthly fee, you may also be charged additional fees if you exceed the maximum number of transactions or make transactions not included in your plan (e.g., withdrawals from ATMs of other financial institutions).

Our transaction plans reduce the service fees on your Everyday Transaction Account. To find the best plan for you, compare our plans.

Choose a plan based on your banking habits and usual minimum monthly balance. You can use the Select a plan feature on AccèsD Internet and mobile to change your current plan on your own.

In addition to your monthly fee, you may also be charged additional fees if you exceed the maximum number of transactions or make transactions not included in your plan (e.g., withdrawals from ATMs of other financial institutions).

When you write a cheque or agree to make pre-authorized payments to an organization, you must ensure you have enough money in your account to honour your commitment. If you don't, NSF (non-sufficient funds) fees will be charged to your account.

You can avoid NSF fees by signing up for overdraft protection, which links your account to your Desjardins credit card.

To learn more, see Overdraft protection.

Here are 3 examples of error messages you might get while logged in to AccèsD.

A system error occurred. Please contact us at the telephone numbers listed under "Contact us" in the upper right hand portion of the screen.

You have been automatically logged out for security purposes. Your session was inactive for too long or you refreshed a page or clicked on the back button.

You are not authorized to access the site. Call us.

To avoid error messages and ensure an optimal use of our services, please see the following recommendations:

1. Clear your browser's cache memory.
2. Access the AccèsD site securely by using the complete www.desjardins.com address. To log in, click on the Log in button in the upper right hand portion of the screen.
3. Update your computer.
4. Try using another browser to connect.

If you receive a suspicious email or text message:

1. Don't click any links, texts or images.
2. Don't open any attachments or activate any document macros.
3. Don't download or authorize any images.
4. Don't reply to the sender. It only confirms that your email is valid.
5. Forward the email or text message to protection@desjardins.com - This link will open your default email management software.. You will receive an automated reply.
6. Delete the email or text message.

Yes. Interac e-Transfers are a simple, secure way to transfer funds to a recipient at another Canadian financial institution or Desjardins. All the recipient needs is a bank account in Canada and an email address or mobile number. Transfers must be in Canadian currency.

To learn more, see Interac e-Transfers™.

You can manage your bills directly on AccèsD.

Here are just a few things you can do:

• Add bills
• Change bill reference numbers
• Delete bills
• Add, change or cancel bill payments scheduled in advance

Tips

Adding bills

When using the search engine to find an organization or bill, enter a keyword to facilitate your search. Once you've selected the bill you're looking for, click on the question mark icon for information about the reference number to enter.

Example: You want to pay your municipal taxes for the city of Lévis. Do your search using the keyword “Lévis”. Results will be much more precise than if you search using the more general keyword “Taxes”.

Confirmation number

If you've made a bill payment on AccèsD, you can always go back and find the transaction confirmation number.

1. Click Search transactions in the right-hand menu, then on Bill payments
2. Search for your payment.
3. See the Confirmation no. column in the table.

To learn more, see Pay your bills.

The advantage of TFSAs and RRSPs is that they allow you to save money tax-free. Also, the 2 plans complement each other because they meet different types of needs.

RRSPs are designed to help you save for retirement.

Non-taxable withdrawals make TFSAs a good tool to help you save for projects: buying a car, renovating your home, starting a business or taking a trip.

You’re likely to lean towards one of the 2 options based on your situation. For example:

• Depending on your income, TFSAs may be better than RRSPs to save for retirement.
• When buying your first home, using your RRSP towards your down payment via the Home Buyers’ Plan (HBP) can be a great strategy.

Term Savings gives you both capital protection and earned interest. No matter how financial markets perform, you know what your return will be right from the start. The interest rate tells you what your annual guaranteed return will be on your investment on an annual basis.

Calculated daily, interest can be paid at various times. The frequency of interest payments is determined at the time you take out the investment.

Learn more

• See Guaranteed fixed-rate investments.
• See the Guaranteed investments brochure (PDF, 668 KB).
• Use the How much will your investment be worth at maturity? tool.

You can transfer funds from your TFSA savings to your everyday account on AccèsD.

1. Click on the Transfers button in the right-hand menu and then on Transfers between accounts.
2. Check From next to your TFSA Savings Account.
3. Check To next to the destination account.
4. Enter the transfer amount.
5. Click on Validate.
6. Then click on Confirm.

If you don't see a From button next to your TFSA Savings Account, please contact your caisse.

Only available on AccèsD Internet and mobile, the Savings Account is for people who want to grow their savings quickly by earning interest on each dollar saved. There are no fees and you can access your funds easily. The account is also RRSP eligible.

To learn more, see Savings Account.

You can't transfer funds from your line of credit to your everyday account. Lines of credit were designed to protect your account in the event of insufficient funds when making purchases, bill payments, pre-authorized payments, etc.

A line of credit is a financing product that allows you to get funds when you need them from your everyday account. Transactions are authorized even though they exceed your account balance. The account is overdrawn, and a cash advance from your line of credit automatically brings your account back up to $0 at the end of the day.

You can, however, have funds transferred from your line of credit to your everyday account by contacting your caisse.

To make prepayments on a loan or to request a payment agreement, you must, in both cases, contact the appropriate component depending on the type of loan you have.

Caisse loan (personal loan, car loan or mortgage)

Contact your caisse directly.

Desjardins Ready-to-Drive Loan

Principal payments
Montreal area: 514-CAISSES (514-224-7737)
Elsewhere in Quebec, Canada and the U.S.: 1-800-CAISSES (1-800-224-7737)

Payment agreements
Montreal area: 514-397-0376
Elsewhere in Quebec, Canada and the U.S.: 1-877-999-5552

Government Guaranteed Student Loan

By phone
1-866-388-3373

If you're planning to buy a vehicle over $5,000 from a new or used car dealer, a Desjardins Ready-to-Drive Loan is your better option.

The Desjardins Ready-to-Drive Loan is the ideal financing tool for a new or used car, motorcycle, recreation vehicle, boat or RV.

The Desjardins Ready-to-Drive Loan is a comprehensive financing tool that includes exclusive advantages that can help you save a lot of money. It includes:

• life insurance at no additional charge
• free roadside assistance for 1 year
• an exclusive discount of up to $50 towards auto insurance
• competitive rate, fixed or variable

Learn more about the Desjardins Ready-to-Drive Loan.

If, however, you're planning to buy a vehicle over $12,500 from a private seller, a Desjardins Auto+ Loan may be a good choice for you.

Apply for the loan at your caisse or by phone at 1-800-CAISSES.

Learn more about the Desjardins Auto+ Loan.

You've received your student loan Guarantee Certificate and would like the first disbursement to be deposited to your Desjardins account?

Follow these steps:

• Ensure you have a Desjardins account.
  To learn more about opening an account, see Open an account and become a member.
• Go to a caisse counter to fill out the required document.