Mastering the art of delegating
Delegating isn't easy, but you have to do it. When it was just you, you enjoyed taking risks and you did it all the time. But now that you have a staff, you have to consider your risks more carefully.
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10 phone solicitation tips
Solicitation will be part of life as an entrepreneur. Not comfortable with solicitation? That's normal. Try to be yourself. Don't push to make the sale at all costs. Talk to your future customers enthusiastically about your business and chances are you'll win them over.
Customer service: How to prevent complaints and handle those you get
Did you know that 13% of unhappy customers tell more than 20 people that they're dissatisfied? The quality of your service determines whether customers will come back and recommend your business to others—basically whether you'll earn their loyalty or not.
It pays to motivate your employees
Some businesses look for an easy way to earn the trust and commitment of their employees and make them proud to work for them. Others have a strong reputation for having motivated employees. It's a fact: it pays to motivate your employees! So how do you do it?
How to recruit the right volunteers for you
Recruiting involves finding the right person for the right position at the right time. But recruiting volunteers is a 2-way street: the volunteer must meet the organization's needs and vice versa.
Selecting volunteers: An important task
Selection is an important step in the volunteer recruitment process. With a well-planned approach, you'll find the right applicant for your volunteer position.
Understanding the role of volunteer coordinators
Volunteering has changed significantly over the years. Volunteer coordinators today must clearly understand their roles and responsibilities, as well as the tools available to help them do their job.
Volunteer management: resolving problem situations
Managing volunteers, just like managing employees, is not always easy. Sometimes situations can degenerate to the point that the coordinator must intervene. Taking an efficient, disciplined approach will make it easier to resolve these situations.