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  1. Home
  2. Business
  3. Accounts and cash management
  4. Account services
  5. Remote Deposit Capture
  6. Remote Deposit Capture help and support

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Remote Deposit Capture help and support

Online training videos

Our online training videos will help you use the Remote Deposit Capture service.

Click on each icon to view them

Watch the remote deposit capture General presentation video for managers, operators, supervisors and viewers.  - This link will open in a new window.
Watch the remote deposit capture Essentials video for managers, operators, supervisors and viewers.  - This link will open in a new window.
Watch the remote deposit capture Essentials video for managers, operators, supervisors and viewers.  - This link will open in a new window.
 - This link will open in a new window. Watch the administration videos.
Watch the Create a new deposit video for operators  - This link will open in a new window.
Watch the List deposits video for managers, operators and supervisors.  - This link will open in a new window.
Watch the Generate reports video for managers, operators, supervisors and viewers.  - This link will open in a new window.
Watch the Search for items video for managers, operators and supervisors.  - This link will open in a new window.
Watch the troubleshooting videos.
Watch the maintenance video.  - This link will open in a new window.

Roles legend

References

Remote Deposit Capture

  • Job aid - General (PDF, 1.56 MB) - This link will open in a new window.
  • Job aid - Supervisor (PDF, 1.31 MB) - This link will open in a new window.
  • Job aid - Administration (PDF, 1.41 MB) - This link will open in a new window.
  • Job aid - Deposit adjustments (PDF, 1.63 MB) - This link will open in a new window.
  • User Guide - Remote Deposit Capture Service (PDF, 7.53 MB) - This link will open in a new window.

For best results, print job aid documents on legal size paper.

Digital Check scanners

Check out the user guide and technical specifications documents.

  • See the reference documents for models TS240-50-IJ and TS240-100-IJ - This link will open in a new window..
  • See the reference document for the model CX30-IJ - This link will open in a new window..

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