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Alert program

Protecting your home is easy with the DIY home security system and professional monitoring service by Roost®.

Only $45
(comparable value of $295)
Plus $17 per month for the monitoring service1

Already have the Roost home security system?

Manage your account and your monitoring service subscription or buy additional devices. 

What is Alert?

AlertTM is a prevention program that includes a wireless home security system and a professional monitoring service subscription designed and operated by Roost. It's a kit delivered to your doorstep that you can install yourself and then manage through the Desjardins Insurance Home-Auto app.

How it works

  1. A sensor detects a problem, such as a potential fire or break-in.
  2. You get a notification or text message on your smartphone, depending on your settings.
  3. With a subscription to the monitoring service, you get a text message or call to confirm the alert. Depending on the alert, the central station may send emergency services to your home.
Description Transcript
Discover the Alert program

  minutes 36   seconds

Watch this video to explore the benefits of the Alert program, a prevention solution designed to protect your home.

Discover the Alert program

Note: The information in brackets describes the audio and visual content of the video that is not dialogue or narration.

[Context: This video explains the Alert program and its benefits. Throughout the video, a narrator reads the audio content.] 

[Upbeat instrumental music plays.] 

[On-screen text: Alert™ program.] 

Find out about the Alert program, a prevention solution that protects your home, condo or apartment. Enjoy peace of mind thanks to all the benefits of the program. 

[A woman leaning on a kitchen counter takes a sip of a smoothie. The sun shines on leafy trees outside. The woman looks out the window and smiles. Two diagonal dark green bars appear, framing her upper body.] 

[On-screen text: Home security system. Professional monitoring service. Offered by Roost™.] 

The Alert program includes a wireless home security system with DIY installation and a subscription to a monitoring service offered by Roost. 

[On a pale green background, white security devices appear: 2 water and freeze detectors, 1 smoke alarm listener, 1 motion detector, 1 smart base, 1 keypad and 3 door and window contacts.] 

What's more, all the equipment is delivered right to your door! 

[The devices disappear and then a box is shown with text reading "Alert™ program" above a stylized house with a Wi-Fi icon over the door. Blue text on the bottom panel reads, "Roost." A booklet titled "Alert™ program, Installation and User Guide" appears behind the box.] 

Set it up in a few simple steps and manage everything yourself from the Desjardins Insurance app. 

[A smartphone appears in front of a stylized green skyline. The app logo, a green square with a white house and car at the centre, appears on the phone screen.]  

[On-screen text: How does it work?]  

The smart security system connects to your home Wi-Fi network and can detect events such as smoke, water and freeze damage, intrusion or even a power outage. 

[A black and white house with a green car parked out front appears next to the phone. A Wi-Fi icon pulses above the roof. The car drives away. Four icons labelled "smoke," "water and freeze," "intrusion" and "power outage" emerge from the roof and move onto the phone screen.]  

The system then sends a text message or notification to your smartphone. This gives you time to act quickly to prevent or limit damage to your home.  

[On-screen text: Wherever you are.]  

[A young woman standing on a downtown street looks at her smartphone. A green text bubble with a white bell at the centre appears beside the phone. Behind the woman, the background changes to an art gallery and then to a public park.]  

Depending on the type of alert, Roost's central station may send emergency services to your home.  

[On-screen text: 24 hours a day. 7 days a week.]  

[A man talks into a headset while sitting at a computer desk in an office. The sun sets behind a residential neighbourhood.]  

If you get a monthly subscription to the monitoring service, you can save up to 10% on your home insurance with Desjardins Insurance.  

[On-screen text: Up to 10% off home insurance.]  

[A floor lamp and a house plant frame a sofa in a stylized green living room.]  

If you change your mind, you can cancel the service anytime. 

[The smartphone appears with a black button reading "Unsubscribe" on the screen. Once clicked, the button turns green and a circled green check appears below.]  

Rest easy knowing your home is protected with the Alert program. 

[On-screen text: Get the Alert program today!]  

[The app logo, a green square with a white house and car at the centre, appears on the phone screen.]  

[On a green background, the Desjardins white hexagon logo appears next to white text that reads, "Desjardins Insurance."]  

[On-screen text: Desjardins Insurance refers to Desjardins General Insurance Inc. in Quebec and Certas Direct Insurance Company, underwriter of automobile and property insurance, or to Certas Home and Auto Insurance Company, underwriter of automobile and property insurance or Desjardins Financial Security Life Assurance Company, underwriter of life insurance and living benefits products in Ontario. The home security system and professional monitoring service are provided by Roost Inc. Desjardins Insurance and Desjardins General Insurance Group Inc. cannot be held liable for the information provided or its accuracy. Desjardins Insurance® and its logo are trademarks of the Fédération des caisses Desjardins du Québec, used under licence. Alert™ is a trademark of Desjardins General Insurance Group Inc., used under licence by Roost, Inc. The Roost word mark and logo are trademarks of Roost, Inc., and have been registered in the United States and in certain other jurisdictions. Savings are based on each client's individual profile. Savings and discounts are subject to eligibility requirements. Rates and discounts are subject to change without notice. Certain conditions, limitations and exclusions may apply.]

What are the advantages of Alert?

100% DIY

This wireless system is easy for you to self-install—no power tools or residential phone line required! Once it's set up, you manage it from your smartphone with our app which sends you alerts wherever you are.

Savings on your home insurance

By maintaining a monthly subscription to Roost's professional monitoring service, you can automatically2:

  • Save up to 10% on your Desjardins home insurance3
  • Save up to 5% more by installing 5 or more water leak and freeze detectors4

Affordable price

Get the security system for only $45 (comparable value of $295). A $17 monthly fee applies for the professional monitoring service.1

Peace of mind

Rest assured that with this security system, you can act quickly if it detects an incident such as a water leak. In the event of a possible burglary or fire, the central monitoring station can send emergency services to your home. To help prevent or limit damage from the most common home insurance losses, the system sends out the following types of alerts:



Water or freeze

Power outage

Smart home security system

This Wi-Fi-based alarm system helps protect your property, whether it's a house, apartment or condo.

Roost will send you the full kit along with an installation and user guide. Follow the guide's step-by-step instructions for setting up and using the system's devices.

1 smart base

The smart base recognizes all the system's devices and adds them to the Alert control panel. It sends alerts to your smartphone if smoke, a break-in, a water leak, freezing temperatures or a power outage are detected. It also sends alerts to the 24/7 professional monitoring service through Roost.

1 keypad

The keypad lets you manually arm and disarm your security system. If you have the professional monitoring service, it also lets you trigger a silent panic alarm in the event of a break-in or imminent danger and emergency services will be notified.

3 door and window contacts

These sensors detect if a door or window is opened or closed. Their pre-attached adhesive tape makes them easy to install on most types of doors and windows. When your system is armed, an unwanted entry through a door or window will trigger an intrusion alert.

1 motion detector

This infrared sensor detects any movement in the zone it covers. When your system is armed, you'll receive an intrusion alert if motion is detected. You should install this device in a central area of your home.

2 water leak and freeze detectors

These detectors trigger an alert if they sense a water leak or significant temperature drop. Good places to install these devices include behind your washing machine or next to your water heater.

Water damage is the most common type of home insurance claim, and these detectors are a great way to help prevent and limit it.

1 smoke alarm listener

The smoke alarm listener must be installed near one of your smoke detectors (also known as smoke alarms in certain provinces). It listens for the alarm sound made by your smoke detector and triggers a smoke alert if it hears one.

The listener only works with T3 smoke alarms, which make 3 beeps followed by a pause. If you don't have a T3 smoke alarm, you can find one at most hardware stores.

2 requirements to use Alert

You must have an iPhone (iOS 11 or higher) or Android (6 or higher) smartphone

You must have Wi-Fi at your home

How much do the security system and monitoring service cost?

The Alert program is designed to help you protect your home. It includes a home security system, priced at $45, and a subscription to a professional monitoring service, offered by Roost at $17 per month.

Roost's home security system

The system includes a set of devices to help protect your home and family. It's available at Roost's online store, where you can also buy additional devices if you wish.

Roost's professional monitoring service

You subscribe to the professional monitoring service at the same time that you buy the security system. With this subscription, your system connects to the 24/7 central monitoring station which may contact emergency services for certain types of alerts. It's reassuring to know your home can always be protected, even when you're not there. There is no long-term commitment required and you can cancel at any time.5

Ready to get yours?

  • $45 for the security system, that's $250 less than the market value1
  • $17 per month for the professional monitoring service1

To create an account, you need to provide your cellphone number.

How to install your security system

You can easily set up this DIY home security system as soon as you receive it.

1. Download the Desjardins Insurance Home-Auto app and log in.

The app is where you'll manage all your devices. You can use it to arm and disarm the system when you're not at home. You'll also get notifications no matter where you are if the system detects an incident (like a break-in) or a device malfunction or issue (like a low battery).

2. Install the smart base following the steps in the guide.

You'll have to set it up in a central area of your home and then pair it with the mobile app. It will then be able to recognize the other system devices as you install them.

3. Follow the steps for the rest of the devices.

Each device is easy to self-install using pre-attached adhesive tape. The kit also comes with screws, but they're optional.

That's it! Your security system is all set up. You can now enjoy peace of mind knowing your home is well protected.

Do more with our app

  • View your insurance documents
  • Display your digital proof of auto insurance6
  • Update your payment information
  • File a claim
  • Tell us you're putting a vehicle in storage
  • Change your address

Discover our home insurance coverages

Home insurance

Whether you have a house, apartment or condo, find coverage that meets your needs.

Homeowners insurance

Choose the right coverage for your house to protect it against common losses such as fire, theft and water damage.


Who is Roost?

Roost is a company that specializes in smart home security solutions. They've been our trusted partner for the Alert program since the very beginning. They now offer a more extensive home security system that you manage yourself through the Desjardins Insurance Home-Auto app, as well as a 24/7 professional monitoring service.

Are my water and freeze detectors compatible with Roost's new security system if I got them before May 2022?

Unfortunately, no. If you're still enrolled in the old Alert program, your devices won't work under the new program. You can keep using your current system or take advantage of the new program, which includes many additional features including smoke and intrusion alerts.

For more information about the old Alert program (water and freeze detectors obtained before May 2022), see the water and freeze detector FAQ.

Need help?

Find more answers to your questions

Browse our most frequently asked questions about the Alert program, whether you need help setting up the system or fixing technical problems.

Contact us

Have a technical question after installing your system, and can't find the answer in our FAQ? Call our Technical Support team.

1-866-710-4759  This link will launch your default phone software.

Monday to Friday: 7 AM to 9 PM
Saturday and Sunday: 8 AM to 4 PM