Desjardins Identity Protection
Desjardins Identity Protection
Offered to all our members and clients
To sign up for the Equifax credit monitoring service, you'll need to request an activation code.
To file a claim as part of the class action settlement agreement, you need to fill out a form with RicePoint, the independent administrator.
Our members and clients matter to us. That's why we created Desjardins Identity Protection, one of the best protection programs in Canada.
Who is eligible for Desjardins Identity Protection?
Both personal and business members and clients are eligible for Desjardins Identity Protection.
Note
The Equifax credit monitoring service is also offered to:
- All former Desjardins members
- All former clients with credit cards or in-store financing products
- Anyone who has been contacted and informed of the situation
Your protection is our priority
Advantages of Desjardins Identity Protection
Good to know
We can't protect you if you voluntarily share your login information with third-party financial apps. These apps may use management software that stores your banking information.
Beware of the risk of fraud and leaks when sharing your information.
Before sharing your login information
Read the privacy and security policies of any financial applications you may use and learn how they collect and use your information.
Equifax credit monitoring service
The Equifax credit monitoring service is offered free of charge for 5 years. It includes credit report monitoring, activity alerts, identity theft assistance and insurance to cover some expenses.
- All personal members and clients who do business with Desjardins
- All former personal members
- All former personal clients with credit cards or in-store financing products
If you're eligible for this service and want to sign up, you'll need to:
- Request an activation code and sign up for Equifax by December 31, 2023
How to sign up for the Equifax credit monitoring service
1. Fill out a form to get an activation code
Before you can sign up for the Equifax credit monitoring service, you'll need to request an activation code by filling out a short form. Once you've filled out the form, we'll send you a letter with a single-use activation code for Equifax.
To sign up, you must:
- Have a Canadian mailing address
- Have an email address
- Be at least 18 years old
- Have an active credit file (you must already have a credit card, mortgage or line of credit)
Request your Equifax activation code - This link will open in a new window
2. Sign up for the Equifax credit monitoring service using your activation code
Once you receive the activation code, just follow the 5-step procedure.
See the Equifax sign-up procedure New Equifax client
Equifax alerts
If you've signed up for credit monitoring from Equifax, you'll be informed automatically of any changes or events related to your credit report.
See the different types of Equifax alerts and what they mean
Credit Score in AccèsD
The Credit Score feature in AccèsD is a quick and easy way to keep an eye on your credit report whenever you want, for free!
Use it to access TransUnion's CreditViewTM dashboard, where you can see your TransUnion credit score and credit report. You can check your credit history regularly and make sure all the information there is accurate.
Additional information
Contact us by phone
Personal members and clients
1-800-CAISSES (1-800-224-7737)
Daily 9:00 am - 9:00 pm
Business members and clients
1-888-AFFAIRE (1-888-233-2473)
Monday to Friday 8:00 am - 8:00 pm
Saturday and Sunday 8:30 am - 4:00 pm