Online services to manage your insurance 

How do I log in to the Desjardins Insurance Home-Auto app?

To log into the Desjardins Insurance Home-Auto app, you must now use the same email address and password you use to log in to your Online Services account.

If you already have an online account

Download the app and use the email address (your username) and password associated with your online account.

You likely already have an online account if you've used the Desjardins Insurance Home-Auto app or Online Services section to:

• Consult your insurance documents
• Review your coverage details
• Modify your policy, such as adding a driver

If you don't have an online account

You may need to create an online account to log in the app if you've never: 

• Viewed your insurance documents online
• Completed a task online, such as a filing a claim
• Accessed your insurance information through the app or Online Services

If you're not sure whether you have an online account

1. Use the option Forgot password to find out if an online account is associated with your email address.
2. Follow the steps to reset your password.
3. If you receive a password reset email, you most likely already have an account. Once you've chosen a new password and confirmed the change, sign in to the mobile app using your email address (username) and your new password.
4. If you don't receive an email, there may not be an account associated with that email address. Create an account to sign in to the mobile app.

If you're having trouble logging in or creating an account

A message indicating the operation cannot be completed

You may already have an online account. Before creating a new one, try logging in with your email address (username) and password or use the option Forgot password.

A message indicating the email address and password combination is invalid

Make sure your email address and password are correct. If the message still appears, use the option Forgot password to reset your password. 

No password reset email received after using the Forgot Password option

There may not be an online account associated with the email address you entered. You can create one or contact Technical Support.  

Your information doesn't show up in the app

If information or features, such as Ajusto, Radar or claims tracking, are missing, contact us. We're here to help.

Technical support for login issues

If you're having trouble logging in, call us at 1-866-710-4759 Technical support phone number. This link opens your phone app..

How do I make changes to my car insurance policy online?

Go to your Online Services. You can add, replace or store a vehicle, and add a driver:

1. Under Vehicle, choose what you’d like to change.
2. Answer the questions and confirm the change.

How do I add a driver to my car insurance policy?

In your Online Services:

1. Under Vehicle, select the vehicle you want to modify.
2. Choose Add a driver and answer the questions.
3. If you like the new premium, confirm that you want to add a driver.

How do I store a vehicle or remove it from storage?

In your Online Services:

1. Under Vehicle, select the vehicle you want to modify.
2. Choose Manage vehicle storage and answer the questions.
3. Confirm vehicle storage change.

Where can I find my car insurance policy documents?

In your Online Services:

1. Select Documents. 
2. Download or print your documents.