Choose province (Canada) or state (United States), and language

Online services – AccèsD, AccèsD Affaires, online brokerage, full service brokerage.

Log on to Desjardins online services.

You are here: Home > Personal > Insurance > Customer services

Your browser is configured to not accept cookies. Some features of the site are not available or will not work correctly without cookies. Also, some information presented might not apply to your situation.
See How to enable cookies

Your browser is not supported by our website. Some features of the site are not available or will not work correctly.
See the procedure to update your browser.

Microsoft Edge causes problems on AccèsD. To fix the issue, please install the most recent Windows update.

Customer services

We're committed to ensuring your total satisfaction

Desjardins Insurance, our business is all about taking care of customers. That's why we strive to provide service that exceeds your expectations. Our team is available to help you simplify your life when it comes to insurance.

Know your insurance policy

We know how important it is to understand your insurance coverage. That's why we have designed a policy that's easy to read.

When you receive your new policy, please review it carefully to make sure it meets all your insurance needs. If you have any questions, contact an insurance agent.

Renew your insurance policy

We will send you policy renewal information a month in advance. That way, you'll have enough time to notify us of any changes you'd like to make to your insurance coverage.

We also invite you to register to our Online Services in AccèsD which allows you access to your insurance policies in just a couple of clicks, whenever you choose. You'll also be able to manage your account online, make certain policy changes and even file a claim online.

Your satisfaction means our success

We go all out to ensure you are a satisfied customer. If you think there's still room for improvement, please feel free to speak with one of our insurance agents or, if applicable, your claims advisor.

If you feel that additional steps should be taken, contact our Customer Service Department by calling 1-866-835-8975.

For Ontario residents, please refer to the following content.

Learn more

Desjardins Insurance refers to Desjardins General Insurance Inc.

Client services



Assistance services


Other applications and forms