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Assistance services and health support

Benefit from our assistance services1 and health support for your everyday needs. We’re here to help when it matters.

1-877-506-8392 Phone number for Desjardins Insurance assistance services. This link opens your phone app.

Support based on your coverage

We care about your health and well-being. That’s why we offer assistance services designed for your needs with your insurance coverage.2 You and your loved ones can use these services any time, whether you’re healthy or going through a difficult time.

Phone assistance

This free 24/7 service allows you to speak with a nurse confidentially about various health matters.

  • Request information about a medical condition, an illness or the side effects of a medication.
  • Get advice on how to cope with a disability or critical illness, like cancer, and understand your treatment options.

Available with:

  • Life insurance
  • Disability insurance
  • Personal health insurance
  • Critical illness insurance
  • Hybrid insurance (Life with Critical Illness Advance)

Second medical opinion

Get a second opinion from a specialist physician on a diagnosis, treatment plan or surgical procedure for any medical condition—not just the ones covered under your policy.

  • Find specialists in Canada for your medical needs, based on your requirements and geographic preferences.
  • Consult a directory with the contact information for medical specialists and establishments outside Canada for treatment or surgery.
  • Get access to a personal health navigator: A nurse helps you get answers to questions about critical illnesses or any other health matter. This service is available to you, your spouse, your dependent children3 and your extended family (parents, parents-in-law, siblings and siblings-in-law).4

Available with:

  • Disability insurance
  • Personal health insurance
  • Critical illness insurance
  • Hybrid insurance (Life with Critical Illness Advance)

Psycho­logical assistance

In the event of a covered critical illness or loss of independence, you can receive support to help you through a difficult time.

  • Access to specialists who listen and help you manage personal problems and emotions.
  • 3 confidential 1-hour sessions per event (by phone or video­conference) while your claim is being opened.

Available with:

  • Critical illness insurance
  • Hybrid insurance (Life with Critical Illness Advance and Life with Long-Term Care Advance)

Autonomy assistance

If you experience a temporary or permanent loss of independence, you can receive non-medical home care services to make day-to-day life easier for you and your caregivers.

  • Domestic assistance5: You and your caregivers can get help with supervising a person living alone, light housekeeping, laundry, meal preparation, laundry, grocery shopping, pet care and other errands.
  • Assistance with daily living5: You can receive hygiene and comfort care, help with morning and evening routines and mobility at home, transportation for medical appointments and companion services for outings.

Available with:

  • Critical illness insurance
  • Hybrid insurance (Life with Critical Illness Advance and Life with Long-Term Care Advance)

Home assistance

Thinking of renovating your home? Want to get professional help quickly, ask someone for advice or use a 24/7 emergency service? We can point you in the right direction.5

  • Referrals for contractors
  • Tips for buying or maintaining appliances
  • Immediate assistance in the event of a major leak or damage

Available with:

  • Hybrid insurance (Life with Long-Term Care Advance)

Travel assistance

Call us 24/7 for information or advice before you leave or during your trip in case of a medical emergency or other problem. This service is available free of charge.

Available with:

  • Personal health insurance
Learn more about travel assistance
Life insurance and living benefits products are manufactured by Desjardins Financial Security Life Assurance Company.
The assistance services are not a contractual obligation of Desjardins Insurance and may be withdrawn at any time without notice.The assistance services you get when you buy an insurance product distributed by Desjardins Insurance depend on your coverage. If your contract was issued before 2019, available services may differ. To find out what’s included, contact our assistance service.A child is considered dependent up to age ­21 or up to age 25 if enrolled in school full time. In the case of an insured child, access to the service is unlimited for their immediate family (father, mother and siblings) and grandparents who are policyowners for the child’s policy.You’re responsible for costs related to the referral and emergency services available with home assistance, as well as those related to domestic assistance and daily living assistance.