Assistance services and health support
Benefit from our assistance services
Support based on your coverage
We care about your health and well-being. That’s why we offer assistance services designed for your needs with your insurance coverage.
Phone assistance
This free 24/7 service allows you to speak with a nurse confidentially about various health matters.
- Request information about a medical condition, an illness or the side effects of a medication.
- Get advice on how to cope with a disability or critical illness, like cancer, and understand your treatment options.
Available with:
- Life insurance
- Disability insurance
- Personal health insurance
- Critical illness insurance
- Hybrid insurance (Life with Critical Illness Advance)
Second medical opinion
Get a second opinion from a specialist physician on a diagnosis, treatment plan or surgical procedure for any medical condition—not just the ones covered under your policy.
- Find specialists in Canada for your medical needs, based on your requirements and geographic preferences.
- Consult a directory with the contact information for medical specialists and establishments outside Canada for treatment or surgery.
- Get access to a personal health navigator: A nurse helps you get answers to questions about critical illnesses or any other health matter. This service is available to you, your spouse, your children and your extended family (parents, parents-in-law, siblings and siblings-in-law).
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Available with:
- Disability insurance
- Personal health insurance
- Critical illness insurance
- Hybrid insurance (Life with Critical Illness Advance)
Psychological assistance
In the event of a covered critical illness or loss of independence, you can receive support to help you through a difficult time.
- Access to specialists who listen and help you manage personal problems and emotions.
- 3 confidential 1-hour sessions per event (by phone or videoconference) while your claim is being opened.
Available with:
- Critical illness insurance
- Hybrid insurance (Life with Critical Illness Advance and Life with Long-Term Care Advance)
Autonomy assistance
Get help with coordinating housekeeping and daily living tasks in case you experience a loss of autonomy. Your caregivers also have access to this resource.
- Domestic assistance
4 : You and your caregivers can get help with supervising a person living alone, light housekeeping, laundry, meal preparation, laundry, grocery shopping, pet care and other errands. - Assistance with daily living
4 : You can receive hygiene and comfort care, help with morning and evening routines and mobility at home, transportation for medical appointments and companion services for outings.
Available with:
- Critical illness insurance
- Hybrid insurance (Life with Critical Illness Advance and Life with Long-Term Care Advance)
Home assistance
Thinking of renovating your home? Want to get professional help quickly, ask someone for advice or use a 24/7 emergency service? We can point you in the right direction.
- Referrals for contractors
- Tips for buying or maintaining appliances
- Immediate assistance in the event of a major leak or damage
Available with:
- Hybrid insurance (Life with Long-Term Care Advance)
Advisory service for critical illness insurance claims
If you’re diagnosed with a critical illness, our advisory service can provide tailored advice on how to file a claim.
You can ask an experienced examiner about your coverage, the best time to file your claim, and what documents you’ll need to provide.
We’re here for you.