Your credit card statement explained
Get a detailed breakdown of your credit card statement. Knowing how to read your statement can help you avoid interest charges so you can stay on top of your finances.
Improving your credit card statement
We’ve revamped the display of your credit card statement as part of our upgrades to the credit card management system. Your account information and payment methods remain the same. To learn about these changes, see our FAQ.
Regular transactions
Paying your bill on time
By paying your statement balance in full before the due date, you can avoid paying interest (credit charges) on purchases.
Minimum payment due
Your account remains in good standing as long as you pay this amount by your statement due date. However, we recommend making more than the minimum payment to reduce the interest you owe.
Due date
The date by which we need to receive your payment, whether for the full or minimum amount. You’ll be charged interest if you don’t make the minimum payment on time and your account will be considered past due.
If you aren't a Desjardins member, allow 3 to 5 business days for processing.
Amount due this month including Accord D financing and installment payments
The amount due this month
Account summary
The breakdown of your new total balance.
Previous total balance
The total balance on last month’s statement. To calculate your new total monthly balance, we add the following to your previous balance:
- Your regular transactions (purchases, debits, cash advances)
- Interest (credit charges), if applicable
- Your Accord D financing or installment payments, if you have any
Then we subtract any payments you’ve made since your last statement was issued.
Understanding credit charges (interest)
Even if you always make your minimum payment on time, interest keeps racking up on your card’s total balance. It’s better to pay your total balance in full every month so you can avoid paying interest on your purchases.
Amount due this month including Accord D financing and installment payments
The amount due this month
Minimum payment due
Your account remains in good standing as long as you pay this amount by your statement due date. However, we recommend making more than the minimum payment to reduce the interest you pay.
Annual interest rate
This interest rate applies if you don't pay your total balance in full.
Estimated time to pay your current balance in full
This is an estimate of how long it would take to pay off your balance if you only made the minimum payment due each month.
For example, if your current balance is $196.46 and the applicable annual interest rate is 19.90%, it would take 1 year and 9 months to pay it off. To make sure you don’t get into too much debt, it’s important to establish a realistic plan to repay your debt and to seek expert advice if you need it.
Interest (credit charges) on purchases
Interest gets added to your new regular balance if you didn't pay off your last statement's full balance before the due date.
Using a credit card for cash advances
A cash advance is a way to borrow against your credit card. Examples include when you make a withdrawal at the ATM using your card, transfer funds from your card on AccèsD or transfer a balance from another credit card to your Desjardins credit card.
Annual interest rate
The interest rate applied to a debt on your credit card over a 1-year period.
When you take out a cash advance on your credit card, interest starts racking up or accruing immediately. It’s calculated daily. While cash advances are easy to get, it's an expensive way to borrow money if you don't pay it back quickly.
Amount due this month including Accord D financing and installment payments
The amount due this month
Interest (credit charges) on cash advances
The total amount of daily interest on cash advances. Interest accrues daily until the cash advance is paid in full.
Accord D financing
Equal or deferred payment plan
Accord D financing is no longer offered. If you have a current Accord financing plan, you must continue to make your payments as usual according to your contract. Your plan details are on your statement.
Equal payment plan
With this Accord D financing plan, you pay in equal installments. Each month, we add the installment amount to the minimum payment due on your card.
Financing can be repaid in part or in full before the due date without penalty.
Monthly installments for financing plans
Each month, we add the amount to pay on your financing plan to your card's balance. It's automatically included in the minimum payment due on your credit card. It’s also included in your statement’s amount due.
Minimum payment due
If you make the minimum payment (or more) on your card by the due date, you'll also pay your Accord D installment. We recommend making more than the minimum payment to reduce how much interest you're charged.
Due date
The date by which we need to receive payment of the full balance or the minimum payment due in order for you to meet the conditions of your Accord D financing plan. Your payment will be considered past due and you'll be charged interest if you don't make the minimum payment on time.
If you aren't a Desjardins member, allow 3 to 5 business days for processing.
Deferred payment plan
With this "buy now, pay later" Accord D financing plan, you repay the amount in full by the plan's due date. You receive a reminder on your credit card statement 30 to 59 days before your financing balance comes due.
Financing can be repaid in part or in full before the due date without penalty.
Initial financing amount
The total amount to repay before the due date.
Due date
The deadline by which you must repay the plan in full.
Annual interest rate
The annual interest rate determined at the time of purchase.
Paying down your financing balance faster
At any time before the due date, you can pay your financing balance in part or in full without being charged extra fees. To learn more about the way payments are allocated, see our Payment and transactions FAQ.
Due date
The date by which we need to receive payment of the full balance or the minimum payment due in order for you to meet the conditions of your Accord D financing plan.
To reduce your total balance, you can always make an extra payment before the due date, in addition to the minimum payment. This helps you save on interest, since the rate then applies to a smaller amount.
Plan number
Your financing plan's unique number. If you have several plans and want to make an extra or principal payment, make sure to reference the right number.
FAQ
What’s changed on my credit card statement?
We’ve mainly changed how information is displayed while also modifying certain terms.
- The new total balance now includes your credit card and financing plan amounts. That’s why it may seem higher than before.
- The term Amount due this month replaces New regular balance, but they’re calculated the same way. Amount due includes all your regular transactions and monthly installment financing plans, if you have one.
Your payment methods remain the same. Your minimum payment due is still calculated as stated in your open credit contract.
What are the new terms used on my credit card account statement?
Here are a few useful terms.
- Previous total balance: total balance of your previous statement
- New total balance: total balance of your regular transactions and financing plans, including purchases, cash advances and credit charges from the statement period, minus any payments and refunds
- Total regular transactions: total of your purchases, cash advances, credit charges and annual fees
- Total financing plans: total of your ongoing financing plans
- Amount due this month: amount you need to pay in full before the statement due date to avoid interest charges
- Minimum payment due: amount you need to pay before the statement due date to keep your account in good standing
I'm missing one of my monthly account statements. How can I get a copy?
On AccèsD
To get a copy of your credit card statement, use a web browser. You can't do so in the mobile app.
- Log in to AccèsD.
- Under Cards, loans and credit, select the credit card or prepaid card in question and then select Manage card.
- Select Manage account.
- In the left-hand menu, under Statement, select Statements of account.
- Select Request a copy of a statement.
Online (secure form)
If you don't use AccèsD, fill out our secure form. Make sure to include:
- Your full credit card or prepaid card number
- Your phone number
- Your date of birth
- Your mother's maiden name
- The month and year of the statement you want
Fill out the form to request a copy of a statement
By phone
Follow the instructions to order the account statement you want. You'll get it by mail within 10 business days.
Monday to Friday: 7 AM to 11 PM (Eastern Time)
Saturday and Sunday: 8:30 AM to 8 PM (Eastern Time)
Montreal area:
Elsewhere in Canada and the US:
I don't want to get my account statements by mail anymore. Can I get them online instead?
Yes. You can register to get your credit card and prepaid card statements on AccèsD.
On AccèsD
You need to use your web browser to register. Registration isn't available in the mobile app.
- Log in to AccèsD.
- In the right-hand menu, select Statements and documents.
- Under Register for online statements and documents, select Credit cards and prepaid cards.
When an account statement becomes available, you'll get a notice in your AccèsD message box.
By phone
Monday to Friday: 7 AM to 11 PM (Eastern Time)
Saturday and Sunday: 8:30 AM to 8 PM (Eastern Time)
Montreal area:
Elsewhere in Canada and the US:
I registered for online account statements, but I want to get my statements by mail again. How do I make the switch?
Online (secure form)
You need to cancel your online account statement registration. To do so, use the secure form. Make sure to include your:
- Full credit card or prepaid card number
- Phone number
- Date of birth
- Mother's maiden name
We care about improving our products and services with feedback from people like you. We'd love to hear why you prefer getting a hard copy of your statement by mail.
Fill out the form to cancel your online account statement registration
By phone
Monday to Friday: 7 AM to 11 PM (Eastern Time)
Saturday and Sunday: 8:30 AM to 8 PM (Eastern Time)
Montreal area:
Elsewhere in Canada and the US:
How do I print my monthly online credit card statement?
To print your statement, you need to use a web browser. This feature isn't available in the mobile app.
- Log in to AccèsD.
- Under Cards, loans and credit, select the card in question.
- Select the Statements tab and then View all statements.
- Select a period.
- Select Download PDF.
- Open the PDF and print your statement.
Contact us
By phone
Monday to Friday: 7 AM to 9 PM (Eastern Time)
Saturday and Sunday: 8 AM to 6 PM (Eastern Time)