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Your credit card statement explained

Get a detailed breakdown of your credit card statement. Knowing how to read your statement can help you avoid interest and stay on top of your finances.

Understanding your statement

Description Transcript
Walkthrough of your account statement

(3 min 13 s)

Watch the video to better understand your credit card account statement and your Accord D financing plan, if you have one.

Walkthrough of your account statement

Note: The information in brackets describes the audio and visual content of the video that is not dialogue or narration.

AccèsD Assistant:

Walkthrough of your account statement.

[On-screen text: Walkthrough of your account statement.]

AccèsD Assistant:

Whether you are a new credit cardholder, just received Accord D financing or have been a longtime member, here's a video to help you understand your credit card account statement, including the Accord D financing section if you have this product.

[On-screen image: An account statement is put on a desk.]

AccèsD Assistant:

When you open your statement, you'll see information about your regular transactions on the first page.

There are 3 sections: Regular Transaction Summary, Regular Transaction Details and Rewards Program. The Regular Transaction Summary section summarizes your statement and how your new regular balance was calculated.

The authorized credit limit on your account corresponds to the amount that you can borrow on your credit card for your regular transactions and cash advances.

The Regular Transaction Details section details the transactions made in the account; the transactions are displayed by card number if you have a joint account.

The Rewards Program section shows you how many rewards you've earned so you can keep track of them.

At the top of your statement, you'll also find the important information you need to know to pay your bill: due date, minimum payment due, Accord D financing installments—if you have this— and your new regular balance.

You'll also see the number of your account to which you make credit card payments. For security purposes, it's normal that this doesn't appear identical to your credit card number.

If you have Accord D financing, the second page of your statement shows information about your financing.

At the bottom of the Accord D page, you'll see your Accord D financing transaction details and any transactions made during the month.

You'll find the initial amount financed and the due date for the total loan repayment, whether by an equal monthly installment plan or a deferred payment plan like “buy now and pay later.”

The Accord D financing transaction summary section will show the details of your plans: the previous balance, payments/adjustments on principal (which applies when you make an additional payment to pay off your loan more quickly), the details of your current monthly installments, as well as the remaining balance after you've paid the minimum balance on your card.

Your Accord D financing installment, which appears here, is automatically included in the minimum payment on your credit card.

To pay the installment, just pay your credit card bill before the due date indicated on your statement.

When you pay the amount indicated in the New Regular Balance section, you'll be paying the amount of your regular transactions, as well as your Accord D monthly installment.

[On-screen image: The account statement and the desk disappear.]

[On-screen image: The AccèsD Assistant reappears.]

AccèsD Assistant:

We hope that this video helped you understand your account statement.

To see a sample statement and get more information about credit usage, click below.

[The narrator quickly vanishes.]

[On-screen logo: Desjardins logo]

How to make a payment

We offer several ways for you to make credit card and Accord D financing payments.

Regular transactions

Paying your bill on time

By paying your statement balance in full before the due date, you can avoid paying interest (credit charges) on purchases.

Minimum payment due

To pay your credit card on time, make the minimum payment (or more) by the due date. We recommend making more than the minimum payment to reduce how much interest you're charged.

Learn more about the minimum payment

Due date

The date by which we need to receive your payment, whether for the full or minimum amount. Your payment will be considered late and you'll be charged interest if you don't make the minimum payment on time.

If you aren't a Desjardins member, allow 3 to 5 business days for processing.

New regular balance including Accord D financing and installment payments

The new regular balance 1  is the total amount due as at the date your statement is issued. Transactions made after the statement is issued are displayed on your next statement.

Regular transaction summary

The breakdown of your new regular balance.

Previous balance

The amount you owed on your previous statement. To calculate your new regular balance, we add the following to your previous balance:

  • Your regular transactions (purchases, debits, cash advances)
  • Interest (credit charges), if applicable
  • Your Accord D financing or installment payments, if you have one or more such plans

Then we subtract any payments you've made since your last statement was issued.

Understanding interest (credit charges)

Even if you always make your minimum payment on time, interest keeps racking up on your card's total balance. It's better to pay your new regular balance in full every month so you can avoid paying interest on your purchases.

New regular balance including Accord D financing and installment payments

The new regular balance 1  is the total amount due on the date your statement is issued.

Minimum payment due

To pay your credit card on time, make the minimum payment (or more) by the due date. We recommend making more than the minimum payment to reduce how much interest you're charged.

Learn more about the minimum payment

Annual interest rate

This interest rate applies if you don't pay your total balance in full.

Estimated time to pay your balance

This is an estimate of how long it would take to pay your balance if you only made the minimum payment due each month.

For example, if your new balance is $196.46 and the card's applicable annual interest rate is 19.90%, it would take 1 year and 9 months to pay it off. To make sure you don't get in over your head, it's important to establish a realistic plan to repay your debt and seek expert advice if you need it.

Interest (credit charges) on purchases

Interest gets added to your new regular balance if you didn't pay off your last statement's full balance before the due date.

Using a credit card for cash advances

A cash advance is a way to borrow against your credit card. Examples include when you make a withdrawal at the ATM using your card, transfer funds from your card on AccèsD or transfer a balance from another credit card to your Desjardins credit card.

Annual interest rate

The interest rate applied to a debt on your credit card over a 1-year period. This rate is also used for cash advances.

When you take out a cash advance on your credit card, interest starts racking up or accruing immediately. It is calculated daily. While cash advances are easy to get, it's an expensive way to borrow money if you don't pay it back quickly.

New regular balance including Accord D financing and installment payments

The new regular balance is the total amount due on the date your statement is issued. This amount includes interest accrued daily on cash advances.

Interest (credit charges) on cash advances

The total amount of daily interest on cash advances. Interest accrues daily until the cash advance is paid in full.

Accord D financing

Equal payment plan

With this Accord D financing plan, you pay in equal installments. Each month, we add the installment amount to the minimum payment due on your card.

Financing can be repaid in part or in full before the due date without penalty.

Accord­ D financing installments

Each month, we add the amount to pay on your financing plan to your card's balance. It's automatically included in the minimum payment due on your credit card.

Minimum payment due

If you make the minimum payment (or more) on your card by the due date, you'll also pay your Accord D installment. We recommend making more than the minimum payment to reduce how much interest you're charged.

Learn more about the minimum payment

Due date

The date by which we need to receive payment of the full balance or the minimum payment due in order for you to meet the conditions of your Accord D financing plan. Your payment will be considered late and you'll be charged interest if you don't make the minimum payment on time.

If you aren't a Desjardins member, allow 3 to 5 business days for processing.

Deferred payment plan

With this "buy now, pay later" Accord D financing plan, you repay the amount in full by the plan's due date. You receive a reminder on your credit card statement 30 to 59 days before your financing balance comes due.

Financing can be repaid in part or in full before the due date without penalty.

Initial financing amount

The total amount to repay before the due date.

Due date

The deadline by which you must repay the plan in full. If you can't repay the total amount borrowed under the plan by the due date, it will be converted to an equal monthly installment plan automatically. The annual interest rate will be the same as under your initial plan.

For more details, see Equal payment plan.

Annual interest rate

The annual interest rate determined at the time of purchase.

Paying down your financing balance faster

You can pay your financing balance whenever you want, in part or in full, without being charged extra fees, before the due date.

Due date

The date by which we need to receive payment of the full balance or the minimum payment due in order for you to meet the conditions of your Accord D financing plan.

To whittle down your total balance, you can always pay more than the minimum with an extra payment before the due date. This helps you save on interest, since the rate then applies to a smaller amount.

Plan number

Your financing plan's unique number. If you have several plans and want to make an extra or principal payment, make sure to reference the right number.

Pay­ments/adjust­ments on principal

When you make an extra payment, it's applied to your principal, that is, your financing plan's total balance. This is referred to as a principal payment. You'll see your principal payment on your next statement in the Payments/adjust­ments on principal box.

When you pay off your financing plan before the due date, you may have to pay interest. This happens when interest accrues between the statement date and the time you make your payment.

Pay in installments

Option to pay in equal installments

When you make purchases using the pay in installments option on your Desjardins Visa credit card, you can pay for them in equal monthly installments.

Accord D financing and pay in installments

Each month, we add the installment amount to the minimum payment due on your card according to the payment plan chosen at the time of your purchase. This means your installment gets covered when you pay at least the minimum payment before the bill comes due. We recommend making more than the minimum payment to reduce how much interest you're charged.

If you aren't a Desjardins member, allow 3 to 5 business days for processing.

Learn more about the minimum payment

Accord D financing balance

This amount includes your monthly installment payments.

Available and authorized Accord D financing credit limit

The amount available indicates how much credit you have left on the pay by installment option before hitting the authorized limit.

Payment type

Installment payments have  I,N,S next to them on your statement.

FAQ

I'm missing one of my monthly account statements. How can I get a copy?

On AccèsD

To get a copy of your credit card statement, use a web browser. You can't do so in the mobile app.

  1. Log in to AccèsD.
  2. Under Cards, loans and credit, select the credit card or prepaid card in question and then select Manage card.
  3. Select Manage account.
  4. In the left-hand menu, under Statement, select Statements of account.
  5. Select Request a copy of a statement.

Online (secure form)

If you don't use AccèsD, fill out our secure form. Make sure to include:

  • Your full credit card or prepaid card number
  • Your phone number
  • Your date of birth
  • Your mother's maiden name
  • The month and year of the statement you want

Fill out the form to request a copy of a statement

By phone

Follow the instructions to order the account statement you want. You'll get it by mail within 10 business days.

Monday to Friday: 7 AM to 11 PM (Eastern Time)

Saturday and Sunday: 8:30 AM to 8 PM (Eastern Time)

Montreal area:

514-397-4415 Phone number of the card services customer service for the Montreal area. This link will launch your default phone software.

Elsewhere in Canada and the US:

1-800-363-3380 Phone number of the card services customer service for Canada and the US. This link will launch your default phone software.

I don't want to get my account statements by mail anymore. Can I get them online instead?

Yes. You can register to get your credit card and prepaid card statements on AccèsD.

On AccèsD

You need to use your web browser to register. Registration isn't available in the mobile app.

  1. Log in to AccèsD.
  2. In the right-hand menu, select Statements and documents.
  3. Under Register for online statements and documents, select Credit cards and prepaid cards.

When an account statement becomes available, you'll get a notice in your AccèsD message box.

By phone

I registered for online account statements, but I want to get my statements by mail again. How do I make the switch?

Online (secure form)

You need to cancel your online account statement registration. To do so, use the secure form. Make sure to include your:

  • Full credit card or prepaid card number
  • Phone number
  • Date of birth
  • Mother's maiden name

We care about improving our products and services with feedback from people like you. We'd love to hear why you prefer getting a hard copy of your statement by mail.

Fill out the form to cancel your online account statement registration

By phone

How do I print my monthly online credit card statement?

To print your statement, you need to use a web browser. This feature isn't available in the mobile app.

  1. Log in to AccèsD.
  2. Under Cards, loans and credit, select the card in question.
  3. Select the Statements tab and then View all statements.
  4. Select a period.
  5. Select Download PDF.
  6. Open the PDF and print your statement.

Contact us

By phone

Monday to Friday: 7 AM to 11 PM (Eastern Time)
Saturday and Sunday: 8:30 AM to 8 PM (Eastern Time)

Excludes the total amount outstanding on your Accord financing or on your installment plan.