Compli­ance at Fédération des caisses Desjardins

At the Fédération des caisses Desjardins du Québec, our privacy policy is part of our commitment to offer our clients quality service. This is why protecting your personal information is one of our top priorities.

To this end, the Fédération des caisses Desjardins du Québec takes every possible measure to protect the privacy of the personal information we have on file.

Even though the Fédération des caisses Desjardins du Québec does not usually do business directly with individuals, we take every precaution to protect the privacy of the personal information we have on file.

We collect, use and disclose personal information only for the purposes of transactions in the context of specific products and services.

Your personal information will never be sold or disclosed to third parties unless required. The Fédération des caisses Desjardins du Québec may use some personal information to generate statistical information or learn how to better meet its members’ needs. Any information will be shared with other Desjardins Group components in such a way as to protect your identity.

We will obtain your consent at the time your file is opened or when verifying the information it contains. Information will only be used within legal guidelines.

You may request to view and correct any personal information we have on file for you. To access this information, please contact the Compliance Division.

Contact us to find out more or to register a complaint about the collection of personal information.

Director, Corporate Services Compliance
South Tower, 19th floor, PA07, PO Box 34
1 complexe Desjardins
Montreal QC H5B 1E4

514-285-0568

Standard that provides a framework for ensuring a more efficient and timely settlement processing of trades. Any party subject to National Instrument must provide a statement that confirms the establishment and enforcing of policies and procedures designed to achieve matching in accordance with the standard.

As a cooperative, Desjardins ensures that the protection of its members is at the heart of its actions.

Given that the International Monetary Fund estimates that the proceeds of crime represent up to 5% of global GDP, Desjardins believes that the financial sector must be engaged in this ongoing global battle. As such, Desjardins plays a role in ensuring the security of Canadian and international financial systems and takes measures to detect money laundering and terrorist financing activities, as well as any other financial crime.

In order to protect its members, Desjardins has implemented a robust organization-wide program aimed at detecting and preventing financial crimes. A large team of experts works with all business sectors throughout Desjardins Group to ensure that all activities are carried out in a manner that reflects its commitment to the fight against financial crime.

The program has been developed to fully comply with Canadian anti-money laundering regulations, as well as all other applicable financial crime laws.

As part of its program, Desjardins Group has put in place robust processes, in particular:

• An assessment of the inherent and residual risks of money laundering and terrorist financing as they relate to Desjardins’ members and clients, products, services, delivery channels, geographical locations, new developments and technologies, as well as affiliates
• Record keeping in accordance with applicable laws and regulations
• Due diligence controls
• Monitoring of unusual activity
• Reporting as required by applicable laws and regulations
• A mandatory ongoing training program for Desjardins employees
• Program supervision by the Chief Anti-Money Laundering Officer and their team
• Regular reporting to the Senior Management Committee and the Board of Directors
• Independent evaluation of the program’s effectiveness

Tax evasion is the illegal act of deliberately avoiding paying taxes to the government. This usually involves concealing income, funds or assets, exaggerating deductions or filing an incomplete income tax return. Tax evasion is a violation of tax laws and may result in severe penalties, including substantial fines.

In accordance with applicable legal and regulatory requirements, as well as sound practices in the financial industry, Desjardins Group has established a centralized organizational framework to combat corruption, integrated in its Policy on Fraud and Financial Crimes (Policy). This approach is fully aligned with Desjardins Group’s mission to contribute to the economic and social well-being of individuals and communities, while ensuring the sound and prudent management of its activities. 

This framework establishes Desjardins Group’s cross-functional approach to governance, risk management, and internal control in order to reduce exposure to operational, reputational, financial, and regulatory risks associated with corruption, which is considered a form of internal fraud. It defines corruption as the offer, promise, request, acceptance, or transfer of an undue advantage, directly or indirectly, to or from a person, in order to improperly influence or reward the exercise of a professional function or activity. This prohibition also extends to facilitation payments, which are payments made to a public official or any authority to expedite or facilitate the performance of a routine act forming part of that official’s duties. It aims to prevent such acts, ensure their timely detection, and respond in a diligent and appropriate manner, including when malicious behaviour involves third parties or external actors. The Policy confirms a clear commitment to and a zero-tolerance stance on substantiated cases of internal fraud, including corruption. When reasonable grounds exist, investigations are conducted in accordance with applicable frameworks. Depending on the nature and severity of the facts established, corrective or disciplinary measures are applied, which may include administrative sanctions, the termination of business relationships, dismissal, or referral to the appropriate authorities. 

The Policy provides for formal internal and external reporting mechanisms that allow for the disclosure, including anonymously, of any suspected corruption. Any person who reports in good faith is afforded explicit protection against retaliation, which itself constitutes misconduct subject to sanctions.

The Policy also establishes a mandatory training program tailored to the roles and responsibilities of executives, managers, and employees, aimed at ensuring the knowledge and level of integrity required to prevent and identify situations of corruption. 

Finally, the fight against corruption is a shared responsibility among all stakeholders of Desjardins Group. The Policy provides for structured governance, coordinated by designated functions across the organization, and ensures accountability to senior management and the board of directors. It is adopted by the Desjardins Group Executive Committee and the Board of Directors. The Policy also establishes the role of Chief Anti-Corruption Officer for Desjardins Group, responsible for supporting, coordinating, and overseeing the work required to develop, implement, and maintain effective anti-corruption management.