Do you offer claim-related products or services? You must fill out the Developing a Business Relationship with Desjardins Form (PDF, 95 KB) to add your company name to the register.
Our suppliers
Our supply chain comprises many types of businesses. Most of them offer professional, software, marketing and communication services as well as hardware and other equipment.
We choose our suppliers to meet specific needs through a comprehensive selection process.
Registration and selection process
To apply, you’ll need to add your company name to our supplier register. We’ll examine your application when we need suppliers and enter a supplier-hiring period.
We’ll only contact you by invitation if:
- You can meet our demand
- You meet all of our assessment requirements
- You agree to respect the rules for suppliers
How we assess applications
Examples of what we look for in our suppliers are the price, quality, and innovation of their goods and services. Every company who applies is also assessed on their level of social responsibility.
As part of our commitment to sustainable development, we aim to source goods and services from organizations that engage in responsible economic, social and environmental practices.
See our assessment requirements
General points
- Cost
- Quality
- Innovation
- Social responsibility
- Operational excellence
- Financial performance
- Corporate citizenship
Social responsibility requirements
Responsible management
- Governance
- Ethics and deontology
- Accountability
- Stakeholder involvement
Environmental performance
- Environmental stewardship
- Waste management
- Greenhouse gas management
- Sustainable construction
- Sustainable mobility
Social performance
- Community involvement
- Employee benefits
- Diversity and equal opportunity
- Health, safety and well-being at work
Economic performance
- Social economy enterprise
- Local economy
- Responsible procurement
Conditions générales
Rules for new suppliers
Code of conduct
Our suppliers must behave in a way that meets the requirements set out in the Code of conduct with respect to ethics and governance, work, health and safety, environment, overall performance and continuous improvement.
Desjardins Group Supplier Code of Conduct (PDF, 151 KB)
To report any fraudulent or unethical behaviour, contact us by email.
Commitments and requirements
As a new supplier, you must agree to undergo a security check and to comply with requirements pertaining to information security and the use of technology. If you are a supplier working within the province of Quebec, you must use French as your main language of business.
See your commitments and requirements
Information security and credit check
To manage risk effectively, you must comply with the security and credit check policy for employment. As a supplier, you must also agree to respect the rules of information use, protection and privacy.
Use of technology
To ensure our organization’s activities operate effectively, our suppliers must agree to comply with our technology’s conditions of use. Adherence to these conditions helps maintain the reliability and integrity of our technological environment and the security of our information.
Charter of the French Language
In Quebec, the official language is French. The provisions of the Charter of the French Language state that French is the usual language of work, communications and business. Desjardins Group complies with these provisions and suppliers are also expected to comply with them.
Suppliers of office equipment, computer equipment, peripherals and other computerized media for use in Quebec must ensure equipment bears French inscriptions and programmed menus.
All technical support provided in Quebec by suppliers, including by phone or online, must also be available in French. This includes technical documentation and user guides.
Invoicing step by step
When you add your name to our supplier register, you can respond to our calls for tenders. If your company is selected, you must produce an invoice.
When a purchase request is made, the procurement division sends you a purchase order. As a supplier, you must ensure the invoice matches the purchase order exactly.
Find the right billing address
You’ll need to know if you should send your invoice to the Payments Management Department or directly to the person who ordered your product or service.
How to decide
Knowing who to bill depends on your purchase order and which component you do business with.
Bill the Payments Management Department if you have a purchase order OR do business with any of the following components:
- Desjardins Capital Management Inc.
- Desjardins Card Services
- Desjardins Investment Product Operations Inc.
- Desjardins Investments Inc.
- DuProprio
- 4523024 Canada Inc. (DuProprio)
- RenoAssistance Inc.
- 14368614 Canada Inc. (Confia)
- Desjardins Securities Inc.
- Desjardins Securities International Inc.
- Desjardins Technology Group Inc.
- Desjardins Trust Inc.
- FCDQ – Fédération des caisses Desjardins du Québec
Bill the requester directly if you have not received a purchase order OR do business with any of the following components:
- Desjardins Financial Security Life Assurance Company
- Desjardins General Insurance Group Inc.
- Desjardins Payroll and Human Resources Services
- Développement international Desjardins
Write up the invoice
For prompt payment, be sure to include all necessary information in your invoice.
Information to include in the invoice
The purchase order number must always appear on the invoice.
Recipient’s information
Billed to:
- Full name of component
- Billing address of the component or requester
To the attention of (if applicable):
- First and last name of the person who request the product or service
Delivered to (if applicable):
- Address where product was delivered
Your company’s information
- Full legal and corporate name (if applicable)
- Full address
- Unique invoice number (25 characters maximum)
2 - Date of the invoice
- Regional taxes
- QST and GST registration numbers
- Contact information if there are questions about the invoice
Details about the product or service offered
- Description of the product or service provided
- Period when service was provided
- Transportation costs
Send the invoice
Use the correct billing address and send us your invoice by email.
Billing addresses
Lévis billing address
Name of component
Name of requester (if applicable)
Payments Management
PO Box 1200 Lévis Branch
Lévis QC G6V 6R8Montreal billing address
Name of component
Name of requester (if applicable)
Payments Management
PO Box 94 Desjardins Branch
Montreal QC H5B 1B2
Receiving payment
- Direct deposit
- Money transfers for payments in foreign currency
- Visa* Purchasing card (as described in the Desjardins Group procurement policy)
Register to be a supplier
Before applying, you must read Desjardins Group Supplier Code of Conduct (PDF, 151 KB).
Online
Add your company name to the supplier register on our portal.
If you offer claim-related products and services, you must fill out the Developing a Business Relationship with Desjardins Form (PDF, 95 KB) to register your business.