Refunds in the event of fraud

Security

Refunds in the event of fraud

We take fraud very seriously. That's why you'll be 100% protected if fraudulent purchases are ever made with your card.

Zero Liability with your Visa Desjardins card

Zero Liability protection covers you in the event of fraud. If someone uses your card to make purchases in a store or online, you won't be held responsible for the unauthorized transactions charged to your account and you won't have to pay anything.

If you see that your card was used to make a fraudulent purchase, let us know right away.

Victim of fraud?

If you think you may have been the victim of online, ATM or Visa Desjardins credit card fraud, call one of the following numbers:

  1. 1

    Contact us

    Individual members

    1-800-CAISSES (1-800-224-7737)

    Business members

    1-888-AFFAIRE (1-888-233-2473)

    You may also contact Visa.

    Contact Visa's Global customer assistance service External link. This link will open in a new window.

  2. 2

    Advise credit agencies

    We recommend that you contact credit agencies like Equifax and TransUnion. They'll add a note to your file indicating that you may have been the victim of fraud.

    Equifax: 514-493-2314 or 1-800-465-7166
    TransUnion: 514-335-0374 or 1-877-713-3393

  3. 3

    Advise the Canadian Anti-Fraud Centre

    If you're a victim of fraud, whether or not it affects your Desjardins accounts, report it to the Canadian Anti-Fraud Centre.

    Report fraud to the Canadian Anti-Fraud Centre External link. This link will open in a new window

Financial services fraud

If you're a victim of unfair, abusive or fraudulent practices by a financial services representative or company, you can report fraud to the Autorité des marchés financiers.

Go to the Autorité des marchés financiers External link. This link will open in a new window

We fight fraud too