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Refunds in the event of fraud

Guaranteed 100% Secure

The Guaranteed 100% Secure program

The Guaranteed 100% Secure program ensures that you are refunded money lost if you are a victim of fraud done online or with your Desjardins Access Card, as long as you:

  • abide by the online services and the Desjardins Access Card terms of use
  • do not disclose your access codes, passwords or PINs to anyone and protect your personal computer equipment
  • advise us immediately if you are a victim of fraud and cooperate with us in our investigation

The Guaranteed 100% Secure program is offered at no charge to our individual and business members and clients.

ZERO liability with your Visa Desjardins card

When you use your Visa Desjardins card to pay for in-store or online purchases, you are protected against unauthorised use of your card in the event of fraudulent transactions.

Victim of fraud?

If you think you may have been the victim of online, ATM or Visa Desjardins credit card fraud, call one of the following numbers:

Montreal area: 514 397-4415
Elsewhere in Canada and the U.S.: 1 800 363-3380
Other countries: call collect: 514 397-4610 (à frais virés) or contact Visa's Global customer assistance service - Personal Card Options. External link. This link will open in a new window..

If you have a Business, Corporate or Purchasing credit card, call one of the following numbers:

Montreal area: 514 397-4600
Elsewhere in Canada and the U.S.: 1 800 266-5662

It is also recommended that you contact credit agencies like Equifax or TransUnion. They will add a note to your file to alert credit providers that you may have been a victim of fraud.

Call one of the following numbers:

Equifax: 514 493-2314 ou 1 800 465-7166
TransUnion: 514 335-0374 ou 1 877 713-3393

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