Fraud prevention service via text message, email and push notification

Did you know that identity theft is one of the fastest growing crimes in Canada? Protecting your personal information is our top priority and why we developed a new protection solution for all our members. Find out more about our personal data and identity theft protection measures.

It's a simple, fast and secure way to confirm your identity and certain transactions made on your account.

An email or text message could be sent to you to confirm certain transactions made on your credit card. You must already have provided your email address or mobile number.

How it works

By email

If you've already provided your mobile number, a text message is sent to you to let you know we've sent you an email. Otherwise, you simply receive an email to confirm certain transactions.

The email will be addressed to you and you'll be asked to confirm the transactions by clicking Yes or No, which will open a link on a new page on a service provider's website.

You will never be redirected to the AccèsD login page to authenticate yourself or asked to forward personal information. If you don't recognize the transactions or have any questions, you can call us at the number on the back of your credit card.

By text message (SMS)

You'll receive a text message to confirm some transactions. The message will be sent to your name and you'll be able to confirm the transactionóin real-time, when it's being processedóby replying 1 for yes or 2 for no.

You will never be redirected to the AccèsD login page to authenticate yourself or asked to forward personal information. If you don't recognize the transactions or have any questions, you can call us at the number on the back of your credit card.

We'll confirm your identity by text message when there is a suspicious login to your account.

How it works

You'll receive a text message when Desjardins detects a suspicious login to your AccèsD account. If you are the person who logged in, reply 1 for Yes and if it isn't you, reply 2 for No.

If you reply 1 (Yes), you'll receive a message thanking you for confirming the login. You'll be able to continue your banking in complete security.

If you reply 2 (No), you'll receive a message asking you to call 1-866-335-0338 to speak to an advisor. Your AccèsD session will be temporarily deactivated until an advisor can contact you to confirm your identity.

You will not be redirected to the AccèsD login page to confirm your identification or to send us information. If you don't recognize some transactions or if you have any questions, contact us.

To learn more, read Email and text fraud: can you tell a fake message from a real one?

You can receive push notifications on your mobile phone to confirm your identity when you log in to your account.

To receive push notifications:

  1. Enable them in your phone settings: click Settings and Notifications.
  2. Activate them on the Mobile Services app.

How it works

You'll receive a push notification when Desjardins detects a suspicious login to your AccèsD account. If you are the person who logged in, tap Yes and if it isn't you, tap No.

If you reply Yes, you'll receive a message thanking you for confirming the login. You'll be able to continue your banking in complete security.

If you reply No, you'll receive a message asking you to call 1-866-335-0338 to speak to an advisor. Your AccèsD session will be temporarily deactivated until an advisor can contact you to confirm your identity.

You will not be redirected to the AccèsD login page to confirm your identification or to send us information. If you don't recognize some transactions or if you have any questions, contact us.

To learn more, read Email and text fraud: can you tell a fake message from a real one?