How to sign up for Equifax monitoring service

If you're one of the members affected by the privacy breach, you're eligible for a 5-year credit monitoring and identity theft insurance plan from Equifax.

If you already have a credit monitoring plan with Equifax and you want to switch to the plan offered to Desjardins caisse members affected by the privacy breach, first you’'ll need to cancel your existing plan by calling Equifax at 1-800-871-3250.

Equifax will refund the card you used to pay for the service when you signed up. It will take 7 to 10 business days to appear in your account. Then Equifax will sign you up for the new plan with your activation code.