Supporting you is our priority
We're currently experiencing a high volume of calls. If your transaction can be completed online, please use our online platforms (web and mobile). Thank you for your understanding.
COVID-19
Supporting you is our priority
In light of the coronavirus (COVID-19) pandemic, we want you to know that we're here for you.
We're following the government's recommendations at all times and acting responsibly to help keep everyone safe and support our members and clients during this period.
Whether you're a member or client, you can count on us.
Get immediate financial relief
Resuming payments
When your deferral period ends, your payments will be due again. See the terms for resuming payments on your loan, line of credit or credit card.
Payment deferrals
If you're unable to make your payments, you can defer your next payment for up to 6 months.
Job loss insurance
Some life and health insurance policies will waive your insurance premiums or help you pay your credit card balance in case of loss of employment.
Canada Emergency Business Account
Get an interest-free loan of up to $40,000 if you're a small business or not-for-profit.
New - Elegibility criteria expanded
Register for CRA direct deposit
Receive government benefits like the Canada Emergency Response Benefit or Canada Emergency Wage Subsidy directly in your account.
Learn more about direct deposit for individuals
Learn more about direct deposit for businesses
Our support and relief measures
We understand that COVID-19 is causing some financial uncertainty, so we've implemented various measures to help you during this challenging time.
Access to our products and services
Find out how to safely access our products and services during the COVID-19 pandemic.
You can do most of your banking from home:
- Bill payments
- Mobile deposits
- Interac e-Transfers®
- Direct deposit
Locations that are open during the pandemic
ATMs and service centres
More than 300 points of service are still open to our members and clients.
Upcoming appointments
If you have an upcoming appointment with an advisor:
- You'll be contacted shortly.
- Depending on the nature of the appointment, it may take place over the phone or be moved to a different location.
- Your appointment may be rescheduled altogether.
Did you have an upcoming trip planned?
Get answers to all your travel insurance questions.
Proudly supporting organizations that help seniors and their loved ones
We're providing financial assistance to Caregiver Support, a confidential information and referral hotline for those caring for seniors or loved ones. The service is free and available 7 days a week.
If you're a caregiver, you can get support by calling the hotline at 1-855-852-7784.
Learn more about the Caregiver Support service - This link will open in a new window.
Latest news
- Desjardins proud to offer more support and reduced call wait times for members and clients aged 70 and up April 17, 2020
- Desjardins announces support for youth and expands relief for Personal members and clients April 2, 2020
- Desjardins asks members to do their part to help stop the spread of COVID-19 March 27, 2020
- Important message for Desjardins suppliers - This link will open in a new window. March 25, 2020
- Our financial strength will protect your assets - This link will open in a new window. March 25, 2020
- Desjardins is reducing business hours at its points of service - This link will open in a new window. March 20, 2020
- Desjardins announces increase of contactless payment limit on Desjardins terminals for Desjardins credit cardholders - This link will open in a new window. March 20, 2020
- 6 essential rules for investors right now - This link will open in a new window. March 20, 2020
- Relief measures for personal and business members and clients - This link will open in a new window. March 16, 2020
- Desjardins encouraging use of online, mobile and phone services - This link will open in a new window. March 16, 2020
- Desjardins changes the format of its annual general meetings and directs caisses to postpone their meetings - This link will open in a new window. March 13, 2020
Stay up to date on the latest coronavirus news
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