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Guide, Protect and Support Program

Guide, Protect and Support Program

As an insurer, Desjardins Insurance delivers more than just a cash payment when something unexpected happens to you. We also provide guidance and support when you need it the most to help you with a wide range of concerns. This help can make all the difference during those difficult times.

It's a complete range of assistance services that can help you when you need it the most.

The Guide, Protect and Support Program is confidential, free of charge and doesn't affect your insurance premiums. It's included with all insurance products distributed through our caisses and Desjardins Business centres or offered directly by phone or online through a Desjardins Insurance1 financial security advisor.

Some Guide, Protect and Support Program services are offered to all insured persons whereas others are only available to insured persons with specific coverages. Use our tool to determine which assistance services you are entitled to with the insurance products, coverages and solutions you have.

Most of our assistance services are offered by our partner Assistel. Assistel, a Montreal-based leader in telephone assistance services, provides confidential guidance and support to millions of Canadians.

With these services, available 24/7, help is just a phone call away.

Call 1-877-GPS(477)-3033

Services available 24/7

Have the following on hand:
Insurance Required documents and information
Loan Insurance
Line of Credit Insurance
Savings-Life Insurance
Loan Insurance - Versatile Line of Credit
Loan Insurance - Ready to Drive Loan (disability insurance)
  • Participant's Guide you received on enrolment
  • Folio or account number associated with the coverage
  • Caisse name and transit number
Vision contract
  • Policy number
Credit Balance Insurance - Individuals
Credit Balance Insurance - Business
  • Participant's Guide received on enrolment
  • Credit card number associated with the coverage
50+ Life Insurance
  • Distribution Guide received at purchase
  • Policy number

1. Desjardins Insurance refers to Desjardins Financial Security Life Assurance Company.